We apologize for the concerns expressed regarding the customer service received Our desire is that, with each contact, our customers feel valued and are treated withprofessionalism and respect We apologize if this has not been your experience This type of feedback gives us the opportunity to improve our processes and work toward providing a better customer experience In reviewing the account, I see that the service has been ended and there are no additional charges or fees required Should you need waste service again, we wouldenjoy the opportunity to earn your business
We apologize for the concerns expressed regarding the customer service received. Our desire is that, with each contact, our customers feel valued and are treated withprofessionalism and respect. We apologize if this has not been your experience. This type of feedback gives us the...
opportunity to improve our processes and work toward providing a better customer experience. In reviewing the account, I see that the service has been ended and there are no additional charges or fees required. Should you need waste service again, we wouldenjoy the opportunity to earn your business.
Complaint: [redacted]
I am rejecting this response because:In response to the above reference complaint I find Alaska Waste stating my credit card has been declinedsome 14 time over 31 years of doing business with them offensive. I believe this is in error. They statethe latest being 8/2015, 2/2016, 8/2016 and 11/2016- I would like to see proof of these "declines" as Ibelieve a wrong account number was used or my card had been compromised or something. I say this asl spoke with the credit card company and they do not show ANY declined transactions on my account and[redacted] will be sending a letter stating that my account is and has been in good standing formany years. I have a credit rating of Excellent so I question why would only Alaska Waste have anissue?To avoid going through any of this again I am removing the auto pay feature from Alaska Waste as I findthe $30.00 charge unjust. I will pay my bill as I always have without using their "service" which costsdearly.Once I receive what Alaska Waste is stating as "declined" I will review further and as soon as the letter Iwill be receiving in the mail from my credit card holder I will forward.
Sincerely,
[redacted]
In response to complaint [redacted].The customer had multiple declined credit cards prior to assessing a fee. Customer had a total of 14 declined transactions over the course of her total account history. The 4 most recent being 8/2015, 2/2016, 8/2016 and 11/2016. We strive to...
provide excellent customer service while following our tariff, as we are a regulated utility.
We apologize for the concerns expressed regarding the customer service received Our desire is that, with each contact, our customers feel valued and are treated withprofessionalism and respect We apologize if this has not been your experience This type of feedback gives us the opportunity to improve our processes and work toward providing a better customer experience In reviewing the account, I see that the service has been ended and there are no additional charges or fees required Should you need waste service again, we wouldenjoy the opportunity to earn your business
We apologize for the concerns expressed regarding the customer service received. Our desire is that, with each contact, our customers feel valued and are treated withprofessionalism and respect. We apologize if this has not been your experience. This type of feedback gives us the...
opportunity to improve our processes and work toward providing a better customer experience. In reviewing the account, I see that the service has been ended and there are no additional charges or fees required. Should you need waste service again, we wouldenjoy the opportunity to earn your business.
Complaint: [redacted]
I am rejecting this response because:In response to the above reference complaint I find Alaska Waste stating my credit card has been declinedsome 14 time over 31 years of doing business with them offensive. I believe this is in error. They statethe latest being 8/2015, 2/2016, 8/2016 and 11/2016- I would like to see proof of these "declines" as Ibelieve a wrong account number was used or my card had been compromised or something. I say this asl spoke with the credit card company and they do not show ANY declined transactions on my account and[redacted] will be sending a letter stating that my account is and has been in good standing formany years. I have a credit rating of Excellent so I question why would only Alaska Waste have anissue?To avoid going through any of this again I am removing the auto pay feature from Alaska Waste as I findthe $30.00 charge unjust. I will pay my bill as I always have without using their "service" which costsdearly.Once I receive what Alaska Waste is stating as "declined" I will review further and as soon as the letter Iwill be receiving in the mail from my credit card holder I will forward.
Sincerely,
[redacted]
In response to complaint [redacted].The customer had multiple declined credit cards prior to assessing a fee. Customer had a total of 14 declined transactions over the course of her total account history. The 4 most recent being 8/2015, 2/2016, 8/2016 and 11/2016. We strive to...
provide excellent customer service while following our tariff, as we are a regulated utility.