Although we sympathize with the customers loss we have no evidence that any theft occured and certainly no evidence that the contents of the safe constituted "grand theft" as stated in the rejectionContrary to military regulations the contents of this safe were never revealed and the safe was never openedWe have no idea what was in the safeMy previous reference to handling "high value" items is standard practice in the transportation industryThis is done for many resaons not only, for chain of custody procedures but for establishing liability Even this customer completed a high value inventory of several items but there was no mention of a safe full of high value items.We are in no way trying to escape blame for lthe loss of the safe because it was our faultExactly what was lost is another matter and remains to be determined And as stated we are not taking this incident lightly and that investigations are on going
Date: Tue, Mar 7, at 4:PMSubject: complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>***We have no record of moving [redacted] We have no record of moving any [redacted] in .I thought that I had sent this message over a month ago, but I guess I was mistakenPlease remove this complaint from our account.This issue is not unusual as there are several moving companies in the country using the Interstate nameI spoke with [redacted] and she said that she did not move with usShe moved with a company out of Pennsylvania, Ronald G
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as this is NOT the company I moved with nor the company I made a complaint againstI would like the original complaint addressed with the correct company as I noted originallyInterstate Van Lines in PA not VA Regards, [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFurthermore, I would like the company (if feasible) to provide correspondence upon mailing to ensure proper receipt Regards, [redacted]
We sincerely regret the damage to this customers TV set and the confusion regarding the claim settlementIt is true that the shipment inventory does not list a TV however a close review of the inventory does indicate that a TV box was shipped.That fact was not noticed by the claims examinerAlthough no televisiopn was shown as it should have been (make and model) it is reasonable to assume that a TV was in the boxConsquently, the claim is being processed and will be paid within a few days in the amount requested.Again we apoligise for the confusion
As stated in our first response on 12/8/2015, "-----claim will be settled soon and we will make every effort to make the settlement as fair and equitable as possible." I am happy to report that the first claim has been paid and our claims manager has discussed the remaining two claims with the customer and those claims will be paid in full within a few daysThank you for your patience and thank you for your service
We are in receipt of this complaint and we acknowledge that the customer is correct as to the reporting of the issue and the correspondence back and forth between the parties involvedThere is no attempt on the company’s part to avoid settlement of the issueHowever, the facts of the case were unclear making the establishment of liability for car damage unduly complicatedThe original claim filed with the company on the damaged cargo from the shipment also included damage to the car that was not part of the shipmentConsequently that part of the claim could not be processed in the Military DPS system designated specifically for household goods tenured by the government under a specific Government Bill of Laden(Had the car been part of the shipment and damaged in shipment it could have been processed under the original claim.) The first notice that was sent to this customer from the claims processing agent pointed out this issue and advised alternative claims procedures for the carI have now had discussions with this customer and agreed to pay the claim in its entirety as filed for $That payment is now in process and will be mailed within days
Although we sympathize with the customers loss we have no evidence that any theft occured and certainly no evidence that the contents of the safe constituted "grand theft" as stated in the rejectionContrary to military regulations the contents of this safe were never revealed and the safe was never openedWe have no idea what was in the safeMy previous reference to handling "high value" items is standard practice in the transportation industryThis is done for many resaons not only, for chain of custody procedures but for establishing liability Even this customer completed a high value inventory of several items but there was no mention of a safe full of high value items.We are in no way trying to escape blame for lthe loss of the safe because it was our faultExactly what was lost is another matter and remains to be determined And as stated we are not taking this incident lightly and that investigations are on going
Date: Tue, Mar 7, at 4:PMSubject: complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>***We have no record of moving [redacted] We have no record of moving any [redacted] in .I thought that I had sent this message over a month ago, but I guess I was mistakenPlease remove this complaint from our account.This issue is not unusual as there are several moving companies in the country using the Interstate nameI spoke with [redacted] and she said that she did not move with usShe moved with a company out of Pennsylvania, Ronald G
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as this is NOT the company I moved with nor the company I made a complaint againstI would like the original complaint addressed with the correct company as I noted originallyInterstate Van Lines in PA not VA Regards, [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFurthermore, I would like the company (if feasible) to provide correspondence upon mailing to ensure proper receipt Regards, [redacted]
We sincerely regret the damage to this customers TV set and the confusion regarding the claim settlementIt is true that the shipment inventory does not list a TV however a close review of the inventory does indicate that a TV box was shipped.That fact was not noticed by the claims examinerAlthough no televisiopn was shown as it should have been (make and model) it is reasonable to assume that a TV was in the boxConsquently, the claim is being processed and will be paid within a few days in the amount requested.Again we apoligise for the confusion
As stated in our first response on 12/8/2015, "-----claim will be settled soon and we will make every effort to make the settlement as fair and equitable as possible." I am happy to report that the first claim has been paid and our claims manager has discussed the remaining two claims with the customer and those claims will be paid in full within a few daysThank you for your patience and thank you for your service
We are in receipt of this complaint and we acknowledge that the customer is correct as to the reporting of the issue and the correspondence back and forth between the parties involvedThere is no attempt on the company’s part to avoid settlement of the issueHowever, the facts of the case were unclear making the establishment of liability for car damage unduly complicatedThe original claim filed with the company on the damaged cargo from the shipment also included damage to the car that was not part of the shipmentConsequently that part of the claim could not be processed in the Military DPS system designated specifically for household goods tenured by the government under a specific Government Bill of Laden(Had the car been part of the shipment and damaged in shipment it could have been processed under the original claim.) The first notice that was sent to this customer from the claims processing agent pointed out this issue and advised alternative claims procedures for the carI have now had discussions with this customer and agreed to pay the claim in its entirety as filed for $That payment is now in process and will be mailed within days