Alaska's Finest Tours & Cruises

Customer did not meet cancellation policy? Customer is due no refund? Cancellations are not allowed past date of tour? Customer was offered several options but wanted to reschedule but failed to reschedule and therefore due no refund on ticket

? Complaint: ***I am rejecting this response because:The response describes this as an on-line non-refundable ticket when both their web site and the e-mailed confirmation say Alaska's Finest "is liable for only those funds paid to them" if a tour is cancelled.? They cancelled the tour, and now refuse to refund the payment.? The response states that their refund offer is good for one day only (something not stated on the web site) and states that we agreed to the terms of "the half price non-refundable ticket", without explaining how it suddenly became a half price ticket (we certainly did not get half--or any--of our money back for the tour they cancelled and we did not receive twice the tickets we originally had).? My daughter, who responded to the call announcing the cancellation just hours before scheduled departure, said that we were leaving town the next day but might be able to return early for a replacement tour; based on this, Alaska's Finest concludes that we agreed to go on another day and thereby lost all of our refund rights.? My daughter certainly did not understand that all refund rights were being lost if we were unable to change our return plans in order to get back in time for a tour, and that loss of refund rights could not be verified in any of the written materials of Alaska's Finest, because it is not there? Alaska's Finest concludes that we are due no refund per non-refundable policy (an apparently oral policy which contradicts the web site and confirmation) and not cancelling within the time allotted (which, while not set forth anywhere) is apparently one day.? ? Sincerely,*** ***

? Complaint: ***I am rejecting this response because:The original complaint quotes the web site and e-mailed confirmation warning that Alaska's Finest may cancel tours and will not be liable for more than the funds received.? The response asserts that I did not follow the cancellation policy and that cancellations are not allowed past the date of the tour, but neither of these appear in the advertising or the confirmation sent by Alaska's Finest: they are now thrown up as a justification for not returning the money I paid for a tour which they cancelled.? I have lost $in paying for a tour which they decided not to provide.Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because:The original complaint quotes the web site and e-mailed confirmation warning that Alaska's Finest may cancel tours and will not be liable for more than the funds received.  The response asserts that I did not follow the cancellation policy and that cancellations are not allowed past the date of the tour, but neither of these appear in the advertising or the confirmation sent by Alaska's Finest: they are now thrown up as a justification for not returning the money I paid for a tour which they cancelled.  I have lost $199.50 in paying for a tour which they decided not to provide.Sincerely,[redacted]

Customer did not meet cancellation policy.  Customer is due no refund.  Cancellations are not allowed past date of tour.  Customer was offered several options but wanted to reschedule but failed to reschedule and therefore due no refund on ticket.