Complaint: [redacted] I am rejecting this response because: the option of upgrades were never offered or discussedAs far as return of materials I forwarded the entire correspondence with [redacted] *** to the Revdex.comI also noted he did not dispute that he was the party who terminated the project Regards, [redacted]
Regarding the vanity, nowhere in the contract does it state the material to be used, and most vanities produced today are a veneer, not solid lumber Solid lumber is a substantial upgrade in cost.Regarding any email advising us to pick up the leftover materials and shower door, this email was never received The shower door was ordered specifically for the Customer's project and cannot be returned without a restocking charge.Work completed exceeded the $which the Customer paid, so we reject any claim he makes to the contrary
[redacted] and I entered into a contract for the remodel of an upstairs bathroom as he stated Demolition was done as discussed, and toilet flange was relocated as requested by the Customer In order to save time on the color selection of tile, I suggested that it would be easier for the Customer's wife to visit Home Depot where she could compare a much wider variety of tile, rather than my trying to guess the shade of earth tones she had in mind This was for the Customer's convenience, rather than mine Because time was of the essence in completing the project, I ASKED [redacted] (not TOLD) to visit Home Depot, which did not seem to be an issue with her The particular tile she selected was a 16"x16", which she believed also came in a 12x24", which it did not We cross-referenced the tile color and came up with a matching 12x24, which we had all discussed as being the best option for both the shower walls and the floor, using a stagger brick pattern The floor tile was installed, and there was no comment, other than positive about the floor tile or workmanship from the Customer The rubber shower pan was installed with the drain relocated, and backer board was installed on the walls, though some furring was necessary due to two of the original walls being out of plumb We could not allow the shower walls to be out of plumb, which was explained to the Customer, but they kept coming up with "solutions" which simply would not work The tile walls and soap dish were installed, and the walls were constantly checked to ensure that they were plumb so that the glass shower door would fit properly If there were any misaligned tiles, we would have gladly removed/replaced them The central issue for the Customers seemed to be that the tile projected 1/to 3/4" beyond the existing crooked sheetrock walls, and there was much discussion about how to treat that visible edge We first tried white PVC trim, but neither the Customer nor I liked the way it looked I found a piece of brushed nickel "L" channel which I ordered but never had a chance to install due to the Customer terminating our contract The shower door was delivered to the jobsite and is currently in the Customer's possession according to shipping records Regarding the vanity, the Contract called for a 36" vanity with a granite top The Customer told us that they wanted a "dark finish", so I sent them a photo of a mahogany-finished vanity for color approval while they were out of town The color was approved by text message The particular cabinet picture I had sent was a special order requiring week delivery, so we found an almost identical cabinet in style and finish in stock, and installed During the installation there was some minor chipping (1/16" to 1/8") at several places along the bottom of the vanity along the side This is not unusual, and we use a color-matching wood filler to correct any surface blemishes The misalignment of the cabinet doors is corrected by adjusting the hinges, which is always done prior to completion of the work Again we were not allowed to do this due to the cancellation of our Contract by the Customer Baseboards were installed, the toilet was reset, and the only remaining work was the granite countertop and the installation of the shower door Essentially, the project was 80% complete Regarding the alleged damages to the Customer's carpet, there were minute spots on the stairs which may or may not have been there prior to our beginning work The Customer blamed us for the spots, and I could not prove that the spots were not ours, as I had not surveyed the carpet prior to beginning work to see if there were any existing conditions that needed to be brought to the Customer's attention We tried a spot remover on a couple of spots identified by the Customer, and although the spots were imperceptible, the Customer was unhappy Our solution was to have the carpet cleaned professionally at the completion of the project, but the relationship had soured to the point that we did not have the opportunity to discuss this with the Customer Regarding payment, we did not require a deposit of any kind, and the first payment of $was made by the Customer at 50% completion Since the payment was made without comment, we assumed all work to that point was acceptable Upon termination of our Contract, the Customer stated that he would allow us $for the demolition, but wanted a refund of $via text messages, to which I responded "your offer is rejected." My justification for that response was that we had performed all work up to that point, including the delivery of a $shower door to the Customer, and that we were entitled to full compensation for work completed However, it was apparent to me that no amount of corrections was going to make this particular Customer happy, and that the easiest solution was simply to part ways without seeking compensation for work completed or filing a lien against their property Although the Customer technically owes us an additional $as a conservative estimate for work completed, we make no further financial demands on the Customer In conclusion, I am attaching a link to our Website Of particular relevance is the feedback provided by Architect [redacted] regarding our workmanship The same foreman oversaw this work as well http://www.contractorcorpuschristi.com/? Our company policy has always been do everything possible to make sure that the Customer is satisfied with the product before we leave This is one instance where the Customer made this impossible
[redacted] and I entered into a contract for the remodel of an upstairs bathroom as he stated. Demolition was done as discussed, and toilet flange was relocated as requested by the Customer. In order to save time on the color selection of tile, I suggested that it would be easier for...
the Customer's wife to visit Home Depot where she could compare a much wider variety of tile, rather than my trying to guess the shade of earth tones she had in mind. This was for the Customer's convenience, rather than mine. Because time was of the essence in completing the project, I ASKED [redacted] (not TOLD) to visit Home Depot, which did not seem to be an issue with her. The particular tile she selected was a 16"x16", which she believed also came in a 12x24", which it did not. We cross-referenced the tile color and came up with a matching 12x24, which we had all discussed as being the best option for both the shower walls and the floor, using a stagger brick pattern. The floor tile was installed, and there was no comment, other than positive about the floor tile or workmanship from the Customer. The rubber shower pan was installed with the drain relocated, and backer board was installed on the walls, though some furring was necessary due to two of the original walls being out of plumb. We could not allow the shower walls to be out of plumb, which was explained to the Customer, but they kept coming up with "solutions" which simply would not work. The tile walls and soap dish were installed, and the walls were constantly checked to ensure that they were plumb so that the glass shower door would fit properly. If there were any misaligned tiles, we would have gladly removed/replaced them. The central issue for the Customers seemed to be that the tile projected 1/2 to 3/4" beyond the existing crooked sheetrock walls, and there was much discussion about how to treat that visible edge. We first tried white PVC trim, but neither the Customer nor I liked the way it looked. I found a piece of brushed nickel "L" channel which I ordered but never had a chance to install due to the Customer terminating our contract. The shower door was delivered to the jobsite and is currently in the Customer's possession according to shipping records. Regarding the vanity, the Contract called for a 36" vanity with a granite top. The Customer told us that they wanted a "dark finish", so I sent them a photo of a mahogany-finished vanity for color approval while they were out of town. The color was approved by text message. The particular cabinet picture I had sent was a special order requiring 2 week delivery, so we found an almost identical cabinet in style and finish in stock, and installed. During the installation there was some minor chipping (1/16" to 1/8") at several places along the bottom of the vanity along the side. This is not unusual, and we use a color-matching wood filler to correct any surface blemishes. The misalignment of the cabinet doors is corrected by adjusting the hinges, which is always done prior to completion of the work. Again we were not allowed to do this due to the cancellation of our Contract by the Customer. Baseboards were installed, the toilet was reset, and the only remaining work was the granite countertop and the installation of the shower door. Essentially, the project was 80% complete. Regarding the alleged damages to the Customer's carpet, there were minute spots on the stairs which may or may not have been there prior to our beginning work. The Customer blamed us for the spots, and I could not prove that the spots were not ours, as I had not surveyed the carpet prior to beginning work to see if there were any existing conditions that needed to be brought to the Customer's attention. We tried a spot remover on a couple of spots identified by the Customer, and although the spots were imperceptible, the Customer was unhappy. Our solution was to have the carpet cleaned professionally at the completion of the project, but the relationship had soured to the point that we did not have the opportunity to discuss this with the Customer. Regarding payment, we did not require a deposit of any kind, and the first payment of $3000 was made by the Customer at 50% completion. Since the payment was made without comment, we assumed all work to that point was acceptable. Upon termination of our Contract, the Customer stated that he would allow us $600 for the demolition, but wanted a refund of $2400 via text messages, to which I responded "your offer is rejected." My justification for that response was that we had performed all work up to that point, including the delivery of a $1000 shower door to the Customer, and that we were entitled to full compensation for work completed. However, it was apparent to me that no amount of corrections was going to make this particular Customer happy, and that the easiest solution was simply to part ways without seeking compensation for work completed or filing a lien against their property. Although the Customer technically owes us an additional $2040 as a conservative estimate for work completed, we make no further financial demands on the Customer. In conclusion, I am attaching a link to our Website. Of particular relevance is the feedback provided by Architect [redacted] regarding our workmanship. The same foreman oversaw this work as well. http://www.contractorcorpuschristi.com/? Our company policy has always been do everything possible to make sure that the Customer is satisfied with the product before we leave. This is one instance where the Customer made this impossible.
Regarding the vanity, nowhere in the contract does it state the material to be used, and most vanities produced today are a veneer, not solid lumber. Solid lumber is a substantial upgrade in cost.Regarding any email advising us to pick up the leftover materials and shower door, this email was never received. The shower door was ordered specifically for the Customer's project and cannot be returned without a restocking charge.Work completed exceeded the $3000 which the Customer paid, so we reject any claim he makes to the contrary.
Complaint: [redacted]
I am rejecting this response because: the option of upgrades were never offered or discussed. As far as return of materials I forwarded the entire correspondence with [redacted] to the Revdex.com. I also noted he did not dispute that he was the party who terminated the project.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: the option of upgrades were never offered or discussedAs far as return of materials I forwarded the entire correspondence with [redacted] *** to the Revdex.comI also noted he did not dispute that he was the party who terminated the project Regards, [redacted]
Regarding the vanity, nowhere in the contract does it state the material to be used, and most vanities produced today are a veneer, not solid lumber Solid lumber is a substantial upgrade in cost.Regarding any email advising us to pick up the leftover materials and shower door, this email was never received The shower door was ordered specifically for the Customer's project and cannot be returned without a restocking charge.Work completed exceeded the $which the Customer paid, so we reject any claim he makes to the contrary
[redacted] and I entered into a contract for the remodel of an upstairs bathroom as he stated Demolition was done as discussed, and toilet flange was relocated as requested by the Customer In order to save time on the color selection of tile, I suggested that it would be easier for the Customer's wife to visit Home Depot where she could compare a much wider variety of tile, rather than my trying to guess the shade of earth tones she had in mind This was for the Customer's convenience, rather than mine Because time was of the essence in completing the project, I ASKED [redacted] (not TOLD) to visit Home Depot, which did not seem to be an issue with her The particular tile she selected was a 16"x16", which she believed also came in a 12x24", which it did not We cross-referenced the tile color and came up with a matching 12x24, which we had all discussed as being the best option for both the shower walls and the floor, using a stagger brick pattern The floor tile was installed, and there was no comment, other than positive about the floor tile or workmanship from the Customer The rubber shower pan was installed with the drain relocated, and backer board was installed on the walls, though some furring was necessary due to two of the original walls being out of plumb We could not allow the shower walls to be out of plumb, which was explained to the Customer, but they kept coming up with "solutions" which simply would not work The tile walls and soap dish were installed, and the walls were constantly checked to ensure that they were plumb so that the glass shower door would fit properly If there were any misaligned tiles, we would have gladly removed/replaced them The central issue for the Customers seemed to be that the tile projected 1/to 3/4" beyond the existing crooked sheetrock walls, and there was much discussion about how to treat that visible edge We first tried white PVC trim, but neither the Customer nor I liked the way it looked I found a piece of brushed nickel "L" channel which I ordered but never had a chance to install due to the Customer terminating our contract The shower door was delivered to the jobsite and is currently in the Customer's possession according to shipping records Regarding the vanity, the Contract called for a 36" vanity with a granite top The Customer told us that they wanted a "dark finish", so I sent them a photo of a mahogany-finished vanity for color approval while they were out of town The color was approved by text message The particular cabinet picture I had sent was a special order requiring week delivery, so we found an almost identical cabinet in style and finish in stock, and installed During the installation there was some minor chipping (1/16" to 1/8") at several places along the bottom of the vanity along the side This is not unusual, and we use a color-matching wood filler to correct any surface blemishes The misalignment of the cabinet doors is corrected by adjusting the hinges, which is always done prior to completion of the work Again we were not allowed to do this due to the cancellation of our Contract by the Customer Baseboards were installed, the toilet was reset, and the only remaining work was the granite countertop and the installation of the shower door Essentially, the project was 80% complete Regarding the alleged damages to the Customer's carpet, there were minute spots on the stairs which may or may not have been there prior to our beginning work The Customer blamed us for the spots, and I could not prove that the spots were not ours, as I had not surveyed the carpet prior to beginning work to see if there were any existing conditions that needed to be brought to the Customer's attention We tried a spot remover on a couple of spots identified by the Customer, and although the spots were imperceptible, the Customer was unhappy Our solution was to have the carpet cleaned professionally at the completion of the project, but the relationship had soured to the point that we did not have the opportunity to discuss this with the Customer Regarding payment, we did not require a deposit of any kind, and the first payment of $was made by the Customer at 50% completion Since the payment was made without comment, we assumed all work to that point was acceptable Upon termination of our Contract, the Customer stated that he would allow us $for the demolition, but wanted a refund of $via text messages, to which I responded "your offer is rejected." My justification for that response was that we had performed all work up to that point, including the delivery of a $shower door to the Customer, and that we were entitled to full compensation for work completed However, it was apparent to me that no amount of corrections was going to make this particular Customer happy, and that the easiest solution was simply to part ways without seeking compensation for work completed or filing a lien against their property Although the Customer technically owes us an additional $as a conservative estimate for work completed, we make no further financial demands on the Customer In conclusion, I am attaching a link to our Website Of particular relevance is the feedback provided by Architect [redacted] regarding our workmanship The same foreman oversaw this work as well http://www.contractorcorpuschristi.com/? Our company policy has always been do everything possible to make sure that the Customer is satisfied with the product before we leave This is one instance where the Customer made this impossible
[redacted] and I entered into a contract for the remodel of an upstairs bathroom as he stated. Demolition was done as discussed, and toilet flange was relocated as requested by the Customer. In order to save time on the color selection of tile, I suggested that it would be easier for...
the Customer's wife to visit Home Depot where she could compare a much wider variety of tile, rather than my trying to guess the shade of earth tones she had in mind. This was for the Customer's convenience, rather than mine. Because time was of the essence in completing the project, I ASKED [redacted] (not TOLD) to visit Home Depot, which did not seem to be an issue with her. The particular tile she selected was a 16"x16", which she believed also came in a 12x24", which it did not. We cross-referenced the tile color and came up with a matching 12x24, which we had all discussed as being the best option for both the shower walls and the floor, using a stagger brick pattern. The floor tile was installed, and there was no comment, other than positive about the floor tile or workmanship from the Customer. The rubber shower pan was installed with the drain relocated, and backer board was installed on the walls, though some furring was necessary due to two of the original walls being out of plumb. We could not allow the shower walls to be out of plumb, which was explained to the Customer, but they kept coming up with "solutions" which simply would not work. The tile walls and soap dish were installed, and the walls were constantly checked to ensure that they were plumb so that the glass shower door would fit properly. If there were any misaligned tiles, we would have gladly removed/replaced them. The central issue for the Customers seemed to be that the tile projected 1/2 to 3/4" beyond the existing crooked sheetrock walls, and there was much discussion about how to treat that visible edge. We first tried white PVC trim, but neither the Customer nor I liked the way it looked. I found a piece of brushed nickel "L" channel which I ordered but never had a chance to install due to the Customer terminating our contract. The shower door was delivered to the jobsite and is currently in the Customer's possession according to shipping records. Regarding the vanity, the Contract called for a 36" vanity with a granite top. The Customer told us that they wanted a "dark finish", so I sent them a photo of a mahogany-finished vanity for color approval while they were out of town. The color was approved by text message. The particular cabinet picture I had sent was a special order requiring 2 week delivery, so we found an almost identical cabinet in style and finish in stock, and installed. During the installation there was some minor chipping (1/16" to 1/8") at several places along the bottom of the vanity along the side. This is not unusual, and we use a color-matching wood filler to correct any surface blemishes. The misalignment of the cabinet doors is corrected by adjusting the hinges, which is always done prior to completion of the work. Again we were not allowed to do this due to the cancellation of our Contract by the Customer. Baseboards were installed, the toilet was reset, and the only remaining work was the granite countertop and the installation of the shower door. Essentially, the project was 80% complete. Regarding the alleged damages to the Customer's carpet, there were minute spots on the stairs which may or may not have been there prior to our beginning work. The Customer blamed us for the spots, and I could not prove that the spots were not ours, as I had not surveyed the carpet prior to beginning work to see if there were any existing conditions that needed to be brought to the Customer's attention. We tried a spot remover on a couple of spots identified by the Customer, and although the spots were imperceptible, the Customer was unhappy. Our solution was to have the carpet cleaned professionally at the completion of the project, but the relationship had soured to the point that we did not have the opportunity to discuss this with the Customer. Regarding payment, we did not require a deposit of any kind, and the first payment of $3000 was made by the Customer at 50% completion. Since the payment was made without comment, we assumed all work to that point was acceptable. Upon termination of our Contract, the Customer stated that he would allow us $600 for the demolition, but wanted a refund of $2400 via text messages, to which I responded "your offer is rejected." My justification for that response was that we had performed all work up to that point, including the delivery of a $1000 shower door to the Customer, and that we were entitled to full compensation for work completed. However, it was apparent to me that no amount of corrections was going to make this particular Customer happy, and that the easiest solution was simply to part ways without seeking compensation for work completed or filing a lien against their property. Although the Customer technically owes us an additional $2040 as a conservative estimate for work completed, we make no further financial demands on the Customer. In conclusion, I am attaching a link to our Website. Of particular relevance is the feedback provided by Architect [redacted] regarding our workmanship. The same foreman oversaw this work as well. http://www.contractorcorpuschristi.com/? Our company policy has always been do everything possible to make sure that the Customer is satisfied with the product before we leave. This is one instance where the Customer made this impossible.
Regarding the vanity, nowhere in the contract does it state the material to be used, and most vanities produced today are a veneer, not solid lumber. Solid lumber is a substantial upgrade in cost.Regarding any email advising us to pick up the leftover materials and shower door, this email was never received. The shower door was ordered specifically for the Customer's project and cannot be returned without a restocking charge.Work completed exceeded the $3000 which the Customer paid, so we reject any claim he makes to the contrary.
Complaint: [redacted]
I am rejecting this response because: the option of upgrades were never offered or discussed. As far as return of materials I forwarded the entire correspondence with [redacted] to the Revdex.com. I also noted he did not dispute that he was the party who terminated the project.
Regards,
[redacted]