Alazander Associates Family

I am in receipt of the complaint # [redacted] In this situation, the person filing a complaint is not our customer Mr [redacted] ***, actually, owes a debt to our customer, who is [redacted] Our office has received no calls or letters from Mr***; and, Mr***'s wife (or Ex-wife as finally explained) was spoken to only once after leaving several messagesOur letters state that any disputes can be put into writing within days of our initial letter so that we can follow up on and review said dispute It is obvious that Mr [redacted] was aware of us; but, instead of contacting us either by telephone or in writing that he disputes the validity of this debt, he chose to file a complaint and include mis-information in that Yes, he was refunded twice for this product He contacted [redacted] and disputed the charge, in turn [redacted] took that payment back from [redacted] and put it back on his card; and, he cancelled the order with [redacted] , which in turn [redacted] refunded him his money If he were to just contact his [redacted] they would verify that, not only did they take back the money from [redacted] , but [redacted] also gave him back the money...hence getting the money back twiceIf Mr [redacted] would have contacted our office, this could have been explained to him He seemed quite able to contact our client by phone; but, did not contact our office by telephone or in writingAnd, again, as explained above, Mr [redacted] is not our customer.If you have any further questions, please let us know I'm hoping that, since Mr [redacted] has not contacted our office in any way, but by filing a complaint with you, to get this resolved, that he receives a copy of this so that he contacts his [redacted] and pays our client back

Initial Business Response / [redacted] (1000, 6, 2015/07/28) */

To be clear on this Mr*** ** *** is NOT our customer. Our customer is *** to whom Mr*** ** *** owes a debt. On March 23, 2017, Mr*** contacted our client ordering a Diamondaura Emerald Green Bracelet, leaving his credit card number ending *** as payment for
this bracelet. The item was shipped to him on March 27, 2017. On June 15, 2017, Mr*** charged back the payment from his credit card while keeping the bracelet. See attached transaction.Our office received this account from OUR CUSTOMER November 30, 2017. A letter was mailed to Mr*** notifying him of the outstanding balance and asking for him to contact our office regarding payment or to send a dispute in writing within days. No letters or phone calls were received form Mr*** AND there were no phone calls made from our office to Mr***. A second letter was sent to Mr*** from our office January 15, 2018. Again, there have been no letters nor phone calls from Mr*** AND our office has not made any telephone calls to Mr*** regarding his debt. For some reason, Mr*** is not expressing things correctly when he states that we are "harassing" him regarding a "bogus" debt. The proof of debt is attached and the only contact that has been made to Mr*** has been by way of two (2) letters sent to him six (6) weeks apart. Mr*** had days inwhich to return this bracelet to OUR CUSTOMER per their policy. If Mr*** has proof of this return all he would need to do is send that to us. If Mr*** has a valid dispute, this dispute needs to be in writing to our officevOnce again I need to express that Mr*** ** *** is NOT our customer

Again, as a recap, Mr*** *** is not our customer. Our customer is ***/***. We have contacted our customer and Mr***'s *** *** card #*** ex *** was refunded the amount of $on December 12, 2016, besides Mr*** reversing the charge, thus his card received this amount twice. He would have to contact his own credit card to verify. The burden of proof is on Mr***'s side. He received this money back from OUR CUSTOMER twice and owes the $to OUR CUSTOMER

Complaint: ***
I am rejecting this response because:
I was not refunded twice as Mr*** from Alezander Assciates falsely claims I have forwarded *** statement to *** (Mr*** client)My ex wife has provided Mr*** with phone numbers where to reach me in MexicoI have not received any phone calls from Mr***I heard Mr*** messages to my ex wife's answering machine including one where he threatened to take her to small claims court for "not cooperating" and even wishing her "good luck"I have tried to reach Mr *** from the little town in Mexico where I Am unsuccessfully, but I did send him an e mail.Once again Alezander associates is aware I am in Mexico*** took over a year to attempt to notify me of their allegations of double refundsFurthermore by the first message in December I was already in Mexico and with an already bought ticket to return to USA till AprilTherefore I do not see the point of Alezander and associates to leave messages or send mail when they know I am not there*** has failed to inform how *** refunded me...*** gave the refund once*** did not send me any check or money in any kind. Sincerely *** ***
*** ***

I am in receipt of the complaint #[redacted].  In this situation, the person filing a complaint is not our customer.  Mr. [redacted], actually, owes a debt to our customer, who is [redacted].  Our office has received no calls or letters from Mr. [redacted]; and, Mr. [redacted]'s wife (or Ex-wife...

as finally explained) was spoken to only once after leaving several messages. Our letters state that any disputes can be put into writing within 30 days of our initial letter so that we can follow up on and review said dispute.  It is obvious that Mr. [redacted] was aware of us; but, instead of contacting us either by telephone or in writing that he disputes the validity of this debt, he chose to file a complaint and include mis-information in that.  Yes, he was refunded twice for this product.  He contacted [redacted] and disputed the charge, in turn [redacted] took that payment back from [redacted] and put it back on his card; and, he cancelled the order with [redacted], which in turn [redacted] refunded him his money.  If he were to just contact his [redacted] they would verify that, not only did they take back the money from [redacted], but [redacted] also gave him back the money...hence getting the money back twice. If Mr. [redacted] would have contacted our office, this could have been explained to him.  He seemed quite able to contact our client by phone; but, did not contact our office by telephone or in writing. And, again, as explained above, Mr. [redacted] is not our customer.If you have any further questions, please let us know.  I'm hoping that, since Mr. [redacted] has not contacted our office in any way, but by filing a complaint with you, to get this resolved, that he receives a copy of this so that he contacts his [redacted] and pays our client back.

Complaint: [redacted]I am rejecting this response because:THEY HAVE SENT TWO HARASSING LETTERS TO ME REGARDING THIS BOGUS AND INNACURATE DEBT AND CONTRARY TO WHAT THEY SAY, THEY ARE A 3RD PARTY COLLECTION AGENCY AND I'M NOT FERAFEUL OF THEIR INEPT THREATS AND I WANT ALL COMMUNICATION FROM THEM TO CEASE AND DESIT IMMEDIATELY. I CONSIDER THIS MATTER CLOSED AND FINALIZED. ANY FURTHER CORRESPONDENCE FROM THIS COLLECTION AGENCY WILL RESULT IN LEGAL ACTION. THIS IS NOT A THREAT, JUST A FACTUAL STATEMENT. I'M EXERCISING MY LEGAL POSITION IN THIS MATTER. I CONSIDER THIS MATTER CLOSED AND FINALIZED. THANK YOU.Sincerely,[redacted]

I personally spoke with Mrs [redacted] in regards to this issue , and we resolved this issue , I'm hope to her satisfaction . [redacted]CEOAlazander Assoc

Initial Business Response /* (1000, 6, 2015/07/28) */