Complaint: [redacted] I am rejecting this response because: I think they're selling a faulty product and they don't want to stand behind it Every time you send back a hose that's faulty you have to pay the postage on it plus a remittance to get a new one This is a scam I have NEVER had one of their hoses last any amount of time to make it worth their cost I didn't expect a reasonable resolution to this complaint and I got what I expected I will do everything I can to let all my friends know how awful this product is Sincerely, [redacted]
Our records indicate that this customer ordered the Xhose product in June This product has a day moneyback guarantee and lifetime replaceplacement warranty.Our records indicate the the customer returned two of the four hoses ordered in July Because it was past the day moneyback guarantee a refund was not issued.The customer contacted us in August regarding his return and stated he returned hoses not two Our records indicate we issued two refund for the return of the four hoses on 8/22/in the amounts of $and the second refund of $(since we had given the customer a $credit on his order in August because of the backorder delay).These refunds were issued to the his mastercard on 8/22/which he can verify with his credit card company Since his account has been refunded we consider this matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
All of our orders have a day money back guarantee as well as a replacement warranty Our records indicate that replacements was sent to the customer in July and AugustCustomer was informed he would have to return product in order to receive a refund even though it was past the day guaranteeOur records indicate that issued a refund to Mr [redacted] 's credit card on 12/2/and we was a mailed a refund check for the return S&H on 12/8/2014.Since he has been refunded in full, we consider this matter resolved
I am not understanding the consumers response, The customer was sent a backorder notice but may have been an incorrect backorder notice in error, She should have received an backorder notice stating to contact us if she would like to cancel her orderAs for her refund we are not arguing her refund, we have refunded the customer in full for the price of the product as well as the "shipping and handling" for the product and addtional rollers for a full refund of the total amount of her order $35.85, which has already been sent to her credit card.Since the customer states that the product was defective and states it cost her $to return the product we are sending her a refund check in the amount of $for the return shipping of the product
Our records indicate that the customer did order the product from our company and did return the foot an did re-order the foot As for the product exploded if you put two together, is incorrect We do not know why our customer service representative would give out that information since it is not true You can connect two Xhoses together, we do not recommend more than two at a time, because the more you connect together it may cause a drop in water pressure which will the hoses will not expand because there is not enough water pressure, which is the complete opposite of the information given to the customer We are checking into this claim so that our customer service representives are giving out the correct information The customer has returned the product to us and has been refunded in two separate refunds one for the product and the second for the shipping and handling charges
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However the small blade is the one I use the most and I do cut the veggies into thinner pieces for that bladeIt is not used for commercial use just for my person familywe eat lots of cut veggies in different saladsI love the product but it needs to be improved Sincerely, [redacted]
Our records indicate that the following customer placed her first order with our company in July from our website, which she returned to us as defective and a replacement was shipped on 8/25/2012.Since that time the customer has not contacted us regarding that order Since our our website states we offer a day moneyback guarantee, two years is past the limit for a refund on this product.Our records indicate that the customer placed second order for foot hose in July and had returned the product and was refunded on 8/9/for this order.Our records indicate that the customer placed a 3rd order for in August for foot hoses Our records indicate that she returned one foot hoses in June in which a replacement was sent.I am not sure where she purchased a foot hose from but it was not from our company, unless we sent her a foot hose in error instead of a foot which she originally purchased from us.Our records indicate that the customer contacted us in October for a replacement, in which she was informed of our policies which is we offer a day moneyback guarantee on our products.Also this product has a lifetimewarranty on this product in which the customer must return the product with the warranty form for a replacement.Since this merchandise was purchased in July and August it is past the stated refund policy If the customer would like a replacement, the customer must return the product along with our warranty formfor a replacement
Our records indicate that this customer returned the product and a replacement was issued to the customer Our records indicate that the replacements have been returned to our company and the customer was issued a refund on 8/11/to the card members account for the amount of $for the cost of those hoses returned The to days is the amount of time for the credit to show up on the cardmembers accountThe credit has been issued and should already appear on the cardmembers [redacted] account, which the cardmember can verify with their credit card company Per our day moneyback guarantee, we do not refund shipping and handling charges Since the cardmember states the product she received was defective we are crediting her account for the $for the hoses as well as the $return shipping for these hoses today
I am not sure what number the customer is contacting for the warranty information, but I have emailed the customer today the warranty information as well as left him a message to contact us to get him the correct information for his replacement
Our records indicate that the customer purchased two hoses from our company in June We sent one replacement hose in July and the 2nd in August at no charge The Customer states the hoses broke within days but we have not been contacted by the customer until now regarding the replacements not working National Express stands behinds our products and will issue a refund or replacement on this product As of today we do not show that the customer has returned any products to us for a refund or exchange In order for us to replace or refund the customer's order the customer must return the product to us at: [redacted] - [redacted] ***
Our records indicate that the following customer has purchased the [redacted] from our website, which was shipped on 6/26/ All of our orders are sent with our return address on the package as well as our day moneyback guarantee form for customers to return product, we show no record of this customer returning the product to us Also our website does have and email address to which the customers can contact us Also I am not sure of the time of day the customer tried contacting our company, but all of our customer services numbers given to customers by our website, their credit card company and our number listed on the customers's credit card statement, are numbers where there are live customer service representatives answering calls during business hours Since this customer is stating the product is defective we have issued a full refund to the customers account for this merchandise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Our records indicate that the customer ordered this product from our companySince the product was on backorder we send out backorder notices to customers notifying them of the backorder and if they would like to cancel the order they can contact usThe customer states she received the product and used the product before returning the product instead of refusing delivery on the order which she states was canceledOur product does have a day moneyback guarantee less the shipping and handling charge which is advertised and also sent with our products This product was used and returned by the customer, which we refunded for the purchase price of the product per our day money back guaranteeOur records also indicate that the customer ordered the Lifetime Replacement Rollers which she was charged for the item she ordered, she was not over chargedThe customer was refunded for the returned product of $on 12/30/Our records also indicate that the customer contacted our customer service department and was refunded for the shipping and handling on the Lifetime Replacement rollers of $on 1/2/Since the customer states this product was defective we are refunded today the balance due of the $shipping and handling charge for the [redacted] ***
Our records indicate that there were two refunds to the customers's credit card for his order $on 9/10/and $on 9/16/ The customer's *** has been credited/refunded in full Thank You [redacted] National Express Inc [redacted] Ph: ###-###-#### Fax: ###-###-#### Email: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:If National Express had taken the time to acknowledge the receipt of their product and their intent to refund the I would not have filed a complaint with the Revdex.com The fact I was told the exact opposite on the phone call to their customer support led me to this response It took awhile to research my master cards, but I finally found the refunds I have reviewed the response made by the business in reference to complaint ID 10333656, and find that this resolution is satisfactory to me Sincerely, Robert Armstrong
We are sorry that this customer is not happy with this product We offer a day moneyback guarantee on all of our products Although we are not sure why the customer is having a problem with this product, since this product even sticks and picks up the box it comes in.Since we do offer a day moneyback guarantee, we are issuing a call tag for this merchanise to be picked up from the customer for a refund and alsoto see what is the problem with the items the cusotmer received.Once the product is received back we will issue a full refund to the customer
Our records indicate that [redacted] *** Placed an order with for the [redacted] *** Per our website, which states: "Due to overwhelming demand, please allow – weeks for delivery".We have also mailed a postcard to this customer notifying her of the delay Our records show that she ordered a total of different items, while some of the merchandise is stock two of the items areare causing the backorder I have left Ms*** a message today to speak to her regarding her order to try and get her order shipped We cannot and do not bill orders that have not shipped Ms***'s order has not been billed to her since her order has not shipped, Once her order ships her order will billed
Our records indicate that [redacted] has contacted us several times regarding her order which was placed in June 2013. Her order was for one Xhose 75 foot you purchase one and you get a second one free just pay P&H. Per our advertisement, we have a 90 day... moneyback guarantee, plus a lifetime replacement warranty, which states customer returns the item and there is a P&H fee for a free replacement of the hose. Our records indicate that the customer was issued a call tag on sept 11th, *** Tracking# [redacted] , which the product has not been received back as of yet. The customer has called several times and was informed of our backorder on the replacements. We show that one replacement hose was sent to the customer and tracking shows a delivered on 10/7/2014. Our records also show that 2 additonal hoses were sent on 10/1/2014 which will arrive any day since the delivery time is 2 to 10 business days for delivery. Since the customer has not returned the original hoses with the call tag and the replacements have been shipped, no refund is due at this time.
Complaint: [redacted] I am rejecting this response because: I think they're selling a faulty product and they don't want to stand behind it Every time you send back a hose that's faulty you have to pay the postage on it plus a remittance to get a new one This is a scam I have NEVER had one of their hoses last any amount of time to make it worth their cost I didn't expect a reasonable resolution to this complaint and I got what I expected I will do everything I can to let all my friends know how awful this product is Sincerely, [redacted]
Our records indicate that this customer ordered the Xhose product in June This product has a day moneyback guarantee and lifetime replaceplacement warranty.Our records indicate the the customer returned two of the four hoses ordered in July Because it was past the day moneyback guarantee a refund was not issued.The customer contacted us in August regarding his return and stated he returned hoses not two Our records indicate we issued two refund for the return of the four hoses on 8/22/in the amounts of $and the second refund of $(since we had given the customer a $credit on his order in August because of the backorder delay).These refunds were issued to the his mastercard on 8/22/which he can verify with his credit card company Since his account has been refunded we consider this matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
All of our orders have a day money back guarantee as well as a replacement warranty Our records indicate that replacements was sent to the customer in July and AugustCustomer was informed he would have to return product in order to receive a refund even though it was past the day guaranteeOur records indicate that issued a refund to Mr [redacted] 's credit card on 12/2/and we was a mailed a refund check for the return S&H on 12/8/2014.Since he has been refunded in full, we consider this matter resolved
I am not understanding the consumers response, The customer was sent a backorder notice but may have been an incorrect backorder notice in error, She should have received an backorder notice stating to contact us if she would like to cancel her orderAs for her refund we are not arguing her refund, we have refunded the customer in full for the price of the product as well as the "shipping and handling" for the product and addtional rollers for a full refund of the total amount of her order $35.85, which has already been sent to her credit card.Since the customer states that the product was defective and states it cost her $to return the product we are sending her a refund check in the amount of $for the return shipping of the product
Our records indicate that the customer did order the product from our company and did return the foot an did re-order the foot As for the product exploded if you put two together, is incorrect We do not know why our customer service representative would give out that information since it is not true You can connect two Xhoses together, we do not recommend more than two at a time, because the more you connect together it may cause a drop in water pressure which will the hoses will not expand because there is not enough water pressure, which is the complete opposite of the information given to the customer We are checking into this claim so that our customer service representives are giving out the correct information The customer has returned the product to us and has been refunded in two separate refunds one for the product and the second for the shipping and handling charges
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However the small blade is the one I use the most and I do cut the veggies into thinner pieces for that bladeIt is not used for commercial use just for my person familywe eat lots of cut veggies in different saladsI love the product but it needs to be improved Sincerely, [redacted]
Our records indicate that the following customer placed her first order with our company in July from our website, which she returned to us as defective and a replacement was shipped on 8/25/2012.Since that time the customer has not contacted us regarding that order Since our our website states we offer a day moneyback guarantee, two years is past the limit for a refund on this product.Our records indicate that the customer placed second order for foot hose in July and had returned the product and was refunded on 8/9/for this order.Our records indicate that the customer placed a 3rd order for in August for foot hoses Our records indicate that she returned one foot hoses in June in which a replacement was sent.I am not sure where she purchased a foot hose from but it was not from our company, unless we sent her a foot hose in error instead of a foot which she originally purchased from us.Our records indicate that the customer contacted us in October for a replacement, in which she was informed of our policies which is we offer a day moneyback guarantee on our products.Also this product has a lifetimewarranty on this product in which the customer must return the product with the warranty form for a replacement.Since this merchandise was purchased in July and August it is past the stated refund policy If the customer would like a replacement, the customer must return the product along with our warranty formfor a replacement
Our records indicate that this customer returned the product and a replacement was issued to the customer Our records indicate that the replacements have been returned to our company and the customer was issued a refund on 8/11/to the card members account for the amount of $for the cost of those hoses returned The to days is the amount of time for the credit to show up on the cardmembers accountThe credit has been issued and should already appear on the cardmembers [redacted] account, which the cardmember can verify with their credit card company Per our day moneyback guarantee, we do not refund shipping and handling charges Since the cardmember states the product she received was defective we are crediting her account for the $for the hoses as well as the $return shipping for these hoses today
I am not sure what number the customer is contacting for the warranty information, but I have emailed the customer today the warranty information as well as left him a message to contact us to get him the correct information for his replacement
Our records indicate that the customer purchased two hoses from our company in June We sent one replacement hose in July and the 2nd in August at no charge The Customer states the hoses broke within days but we have not been contacted by the customer until now regarding the replacements not working National Express stands behinds our products and will issue a refund or replacement on this product As of today we do not show that the customer has returned any products to us for a refund or exchange In order for us to replace or refund the customer's order the customer must return the product to us at: [redacted] - [redacted] ***
Our records indicate that the following customer has purchased the [redacted] from our website, which was shipped on 6/26/ All of our orders are sent with our return address on the package as well as our day moneyback guarantee form for customers to return product, we show no record of this customer returning the product to us Also our website does have and email address to which the customers can contact us Also I am not sure of the time of day the customer tried contacting our company, but all of our customer services numbers given to customers by our website, their credit card company and our number listed on the customers's credit card statement, are numbers where there are live customer service representatives answering calls during business hours Since this customer is stating the product is defective we have issued a full refund to the customers account for this merchandise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Our records indicate that the customer ordered this product from our companySince the product was on backorder we send out backorder notices to customers notifying them of the backorder and if they would like to cancel the order they can contact usThe customer states she received the product and used the product before returning the product instead of refusing delivery on the order which she states was canceledOur product does have a day moneyback guarantee less the shipping and handling charge which is advertised and also sent with our products This product was used and returned by the customer, which we refunded for the purchase price of the product per our day money back guaranteeOur records also indicate that the customer ordered the Lifetime Replacement Rollers which she was charged for the item she ordered, she was not over chargedThe customer was refunded for the returned product of $on 12/30/Our records also indicate that the customer contacted our customer service department and was refunded for the shipping and handling on the Lifetime Replacement rollers of $on 1/2/Since the customer states this product was defective we are refunded today the balance due of the $shipping and handling charge for the [redacted] ***
Our records indicate that there were two refunds to the customers's credit card for his order $on 9/10/and $on 9/16/ The customer's *** has been credited/refunded in full Thank You [redacted] National Express Inc [redacted] Ph: ###-###-#### Fax: ###-###-#### Email: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:If National Express had taken the time to acknowledge the receipt of their product and their intent to refund the I would not have filed a complaint with the Revdex.com The fact I was told the exact opposite on the phone call to their customer support led me to this response It took awhile to research my master cards, but I finally found the refunds I have reviewed the response made by the business in reference to complaint ID 10333656, and find that this resolution is satisfactory to me Sincerely, Robert Armstrong
We are sorry that this customer is not happy with this product We offer a day moneyback guarantee on all of our products Although we are not sure why the customer is having a problem with this product, since this product even sticks and picks up the box it comes in.Since we do offer a day moneyback guarantee, we are issuing a call tag for this merchanise to be picked up from the customer for a refund and alsoto see what is the problem with the items the cusotmer received.Once the product is received back we will issue a full refund to the customer
Our records indicate that [redacted] *** Placed an order with for the [redacted] *** Per our website, which states: "Due to overwhelming demand, please allow – weeks for delivery".We have also mailed a postcard to this customer notifying her of the delay Our records show that she ordered a total of different items, while some of the merchandise is stock two of the items areare causing the backorder I have left Ms*** a message today to speak to her regarding her order to try and get her order shipped We cannot and do not bill orders that have not shipped Ms***'s order has not been billed to her since her order has not shipped, Once her order ships her order will billed
Our records indicate that [redacted] has contacted us several times regarding her order which was placed in June 2013. Her order was for one Xhose 75 foot you purchase one and you get a second one free just pay P&H. Per our advertisement, we have a 90 day... moneyback guarantee, plus a lifetime replacement warranty, which states customer returns the item and there is a P&H fee for a free replacement of the hose. Our records indicate that the customer was issued a call tag on sept 11th, *** Tracking# [redacted] , which the product has not been received back as of yet. The customer has called several times and was informed of our backorder on the replacements. We show that one replacement hose was sent to the customer and tracking shows a delivered on 10/7/2014. Our records also show that 2 additonal hoses were sent on 10/1/2014 which will arrive any day since the delivery time is 2 to 10 business days for delivery. Since the customer has not returned the original hoses with the call tag and the replacements have been shipped, no refund is due at this time.