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Albania Travels Reviews (1)

Review: Dear Madame or Sir,

I am [redacted] and I want to file a complaint against Albania Travel and Tours, Inc. In January 2014 I booked four tickets through this agency with [redacted] to fly from [redacted] airport to [redacted] with a stop in [redacted] on July [redacted] at [redacted]. My son had to cancel his ticket for job reason, so, I called the agency and I confirmed his cancellation. They told me to call later to book another date because they don't return money back. Two weeks before the flight day I called to confirm the seats and the flight details with the agency. I learned that [redacted] had canceled the fight from [redacted] to [redacted] and I was surprised and worried. Everything had to be changed. I had to agree with what they suggested, to change the time of the flight from [redacted] at [redacted]. As I was required, we went 3 hours earlier at the airport and when I went to get the tickets; there were no tickets on our names in the computer because the agency forgot to make changes. I tried to be polite to the person with whom I had to deal and she told me it was the agency’s fault. I had to call Albania Travel and Tours, Inc and they said it was [redacted]’s fault. Arguing for hours, asking to talk to the manager, they gave us the tickets and you can image how our flight was after all of this.

The reason that I am writing now is that again I had a big trouble to deal with this agency and [redacted]. My son decided to go to [redacted], using the ticket from the cancelled flight mentioned above. I called Albania Travel and Tours, Inc at the beginning of this year and I told them that my son want to fly on May [redacted].They told me to call the [redacted] because they tried to contact the airline company, but they didn't answer the phone. I told them that it was their job to book the ticket and they told me that they would try again. I called again next week and they told me to go to [redacted] office at the airport. After two days my son went to [redacted] and they told him that the ticket expired and they didn't receive any call from any agency for that name. I don't know which one to believe, but I know that my son doesn't have ticket now. I am very disappointed with the services provided by Albania Travel and Tours, Inc. and I don't know how to handle this issue. Could you, please, give me some advice in terms of where I should address this problem and who is going to solve it? All I request is my money back ($...). I also want to make my case visible in order for other potential customers to know about the poor business practice of Albania Travel and Tours, Inc.

Thank you in advance for your help.

Respectfully yours,

[redacted]Desired Settlement: A ticket as it supposed to be . I do want a ticket for [redacted] from May [redacted] to June [redacted].

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Description: TRAVEL AGENCIES & BUREAUS

Address: 1721 Bath Avenue, Brooklyn, New York, United States, 11214

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www.albaniatravelonline.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Albania Travels, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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