Albany Industries

Purchased a couch on Oct 2016 and got a warranty for any damage. Attempted to contact the warranty dept this year but the claim was denied. Contacted them again in Sept for another damage and a contractor came over and stated that the couch is cheaply built due to the staples in the wood frame. He stated that the frame should be bolted in not stapled. Attempted to contacted Albany industries via email but the email for the company never exists or no longer exists. Im at a loss.

This will confirm my receipt of your file regarding the complaint filed by [redacted] I sent her an email on 2/17/offering to quote her at cost prices on any replacement parts if still availableHer merchandise is over years old and I explained that Albany offered a year warranty on manufacturing defectsI have not heard back from her, and I explained that I would have to have the Albany style and fabric to check availabilityAlbany is liable for their warranty period, beyond that we would still quote prices on any available parts this consumer wishes to purchase

This will confirm my receipt of your concerns on the SoFab product manufactured by Albany IndustriesWhile I did not deal with [redacted] at her original contact, Mr [redacted] did review her photos submitted and respond with an offer he felt was more than fairAfter receiving the photos, [redacted] felt like there was some consumer abuse and while there would be no warranty coverage on parts, he did offer to send her complete replacement pieces if she would just pay the freight charges on the replacement pieces, which she refused to doI have checked and I am able to offer to send Ms [redacted] replacement seat boxes for her sofa and loveseat at no chargeI would asked that Ms [redacted] contact me direct if she wishes these replacment seat boxes sent to herMy email is [redacted] @albanyfurniture.com

Complaint: [redacted] I am rejecting this response because: I am aware of the dealers one year guarantee, I am asking you the Maker of the sectional for help, it is your product and if you stand by your craftsmanship than maybe you'd like to be in my shoesWhat is the company willing to do to make sure the customer is buying quality furniture ? The dealer is not at fault for poor quality made furnitureI make $a month and this whole set cost me $this was a huge expense and I had hopped it would last longer than a yearIts a terrible thing to say Made in America and I am a American buying your product with my hard earned money No person replaces a sofa every year, I may just have to get a sofa from the Good Will because mine is in such bad shape, we do not sit on it anymore[redacted]

Albany regrets the issues Ms [redacted] has experience, however, after years, all I can do is offer to send her parts at costThe prices she listed in her original complaint at not our costAgain, if she will provide me with the Albany style and fabric, I will be happy to check availability and quote her AT COST prices for any parts

This is Albany Industries Mission Statement- At Albany Industries, Incwe pride ourselves on manufacturing a stylish, fashion forward range of upholstered products with an emphasis on quality, comfort and value.Made in America At Albany Industries, we pride ourselves on providing comfortable, quality, MADE IN AMERICA furnitureWhen you purchase furniture from Albany, you are getting a piece of quality product manufactured in the USA. If this is true than Albany wouldn't need to be give a customer a quote at COST The Company wouldn't want there products to be poor reflection of there Mission StatementI am asking the company to replace the cushions for FREE if you need the dimensions of the sectional I can give them to youI do not want cushions with springs in them That is what I am willing to settle on. *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

This will confirm my receipt of the above complaint filed by *** ***For general information, Albany Industries warrants our products to be free of manufacturing defects for a period of months from date of purchaseDuring this time frame, Albany will cover all cost to repair/replace
any pieces found defectiveThis particular group was an Import group which falls under this same manufacturers warrantyI regret our inability to provide any service or parts for this merchandise that is now over 1/years oldBecause this was imported, we have no fabric nor any access to any replacement parts from China
*** ***
Customer Service Manager
Albany Industries

This will confirm my receipt of the above complaint filed by [redacted]. For general information, Albany Industries warrants our products to be free of manufacturing defects for a period of 12 months from date of purchase. During this time frame, Albany will cover all cost to repair/replace any...

pieces found defective. This particular group was an Import group which falls under this same manufacturers warranty. I regret our inability to provide any service or parts for this merchandise that is now over 2 1/2 years old. Because this was imported, we have no fabric nor any access to any replacement parts from China. [redacted]Customer Service ManagerAlbany Industries

While I have explained the warranty and my willingness to help Ms. [redacted] with any replacement parts, there is nothing beyond that offer that Albany can do. The merchandise is well beyond the Albany warranty period. I regret but feel that I have tried to explain and offer assistance to this consumer.

Complaint: [redacted]
I am rejecting this response because: 
I am aware of the dealers one year guarantee, I am asking you the Maker of the sectional for help, it is your product and if you stand by your craftsmanship than maybe you'd like to be in my shoes. What is the company willing to do to make sure the customer is buying quality furniture ? The dealer is not at fault for poor quality made furniture. I make $1200.00 a month and this whole set cost me $2300.00 this was a huge expense and I had hopped it would last longer than a year. Its a terrible thing to say Made in America and I am a American buying your product with my hard earned money.  No normal person replaces a sofa every year, I may just have to get a sofa from the Good Will because mine is in such bad shape, we do not sit on it anymore.[redacted]

For general information, Albany Industries warrants it product to be free of manufacturing defects for a period of 12 months from date of purchase. This warranty is extended to the consumer through the selling retailer. I do not see in the complaint that Mrs. [redacted] filed, that she has contacted that...

retailer. Albany covers all cost to repair merchandise during this period and I feel confident that the complaint listed by Mrs. [redacted] can be repaired, but she must contact the retailer as Albany does not have any local repair services established.Should you have any additional questions, or if I can be of further assistance, please do not hesitate to contact me.Regards,[redacted]Customer Service ManagerAlbany Industries?

Albany regrets the issues Ms. [redacted] has experience, however, after 3 years, all I can do is offer to send her parts at cost. The prices she listed in her original complaint at not our cost. Again, if she will provide me with the Albany style and fabric, I will be happy to check availability and quote her AT COST prices for any parts.......

I purchased a 2 cushion Albany sofa from [redacted]) in Jan 2013. It was about $1,000 on sale for $700 and also got a large matching $400 storage ottoman on sale for about $280. Pretty buttery tan velour that is soft and the back cushions are stuffed well. It looks great. With very little use, by month 6 the cushion casing split on the inside. It buckles too much when someone sits on it causing pressure on the fabric seam. The one year warranty replaced the casing. Again, with little use it split in the same spot about 18 months later. The warranty period was over by then and the fabric protection warranty (I paid extra for) does not cover this flaw. So I had no choice but pay for new casing this time. Very disappointed. While the cost was not high to purchase this sofa, I thought it was at least a 5 -7 year life cycle or more with such infrequent use (I live alone and have two living room areas). Other stories on this site describe other poor craftsmanship, so the issue is clearly quality. A cushion casing should not split from being sat on - the problem is the cushion gives too much and the bending is the cause. It is shocking though because I live alone and only use the sofa maybe 10 times a month and I weigh 120 lbs. I guess it would have totally split apart if it was being used at the rate a family would use it under normal conditions. I have owned 3 sofas in 35 years, the other two lasted many years and were still worthy of resale when I got rid of them. Obviously Albany manufacturing is poor, not tested, and just cheaply constructed. I am not happy. I really did not know anything about Albany. My friend said, crap like that has to be from China. SURPRISE, made in Albany Mississippi USA. So warning - not worth the money. Your money will be wasted. Put another few hundred toward your purchase and buy from a reputable North Carolina manufacturer.

This will confirm my receipt of your file regarding the complaint filed by [redacted]. I sent her an email on 2/17/15 offering to quote her at cost prices on any replacement parts if still available. Her merchandise is over 3 years old and I explained that Albany offered a 1 year...

warranty on manufacturing defects. I have not heard back from her, and I explained that I would have to have the Albany style and fabric to check availability. Albany is liable for their warranty period, beyond that we would still quote prices on any available parts this consumer wishes to purchase..........

This will confirm my receipt of your concerns on the SoFab product manufactured by Albany Industries. While I did not deal with [redacted] at her original contact, Mr. [redacted] did review her photos submitted and respond with an offer he felt was more than fair. After receiving the photos,...

[redacted] felt like there was some consumer abuse and while there would be no warranty coverage on parts, he did offer to send her complete replacement pieces if she would just pay the freight charges on the replacement pieces, which she refused to do. I have checked and I am able to offer to send Ms. [redacted] replacement seat boxes for her sofa and loveseat at no charge. I would asked that Ms. [redacted] contact me direct if she wishes these replacment seat boxes sent to her. My email is [redacted]@albanyfurniture.com.