Albany Obstetrics & Gynecology, P.C.

When we researched the address that [redacted] is asking for service at, we found that the previous tenant has a balance due for that address In reviewing the actual lease that was provided BY [redacted] when he requested service on January 30, 2017, the lease shows that [redacted] began leasing the apartment as of December 1, Service was still active under the previous tenant’s name, which [redacted] enjoyed for approximately months before service was terminated on January 26, for nonpayment [redacted] came to sign up for service under his own name following the shut-off Therefore, we will not restart service at that address until the balance is paid in full We are not asking [redacted] to pay the bill - but we will not connect service at that address until the bill is paid The decision to not open an account under these circumstances is fully within the legal rights of Service Electric Cablevision and is done so to prevent customer’s from taking advantage of our services

As of January 21, this issue has been resolved between SECV and *** ***. SECV removed the old remaining balance and
she was connected at her new address with no issues. She said she was notifying the Revdex.com of the resolve. Thanks you.Timothy *T***General MAnagerService Electric Cablevision Inc

This customer is not serviced by *** *** *** *** *** I believe this complaint should be sent to Service Electric Cablevision.Thank you,*** ***

I have reviewed the complaints made by the patient, and I will address each complaint separatelyOn a typical day our wait times averages 10-minutesThere are some days where are wait times do extend longerAll patients are treated fairly and given adequate time specific to the nature of their
problemThe nature of our business also involves obstetrics which includes unforeseeable events which could delay our schedules as wellIn regards to the patient's appointment on 8/4/2015, the patient is correct in her statementThere was a mistake made by the receptionist in making the appointment timeThis mistake did cause a longer wait than normalThis was our error and we apologizeThis has been addressed with the appropriate employeeNo show fees are a policy of our officeWe do have an appointment reminder system that calls the patient two days prior to the appointmentAs an act of good will to this patient we are willing to waive the $fee and this adjustment has been madeI hope that this addresses the patients concerns and if you or the patient have any questions please do not hesitate to call to speak with me personallyRespectfully, Joanne HOffice Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They had come by on 1/and turn my services back on if I agree to pay the monthly due on 1/which I did
Regards,
*** ***

This complaint is a valid complaint however has been addressed and resolved. It is true that Service Electric Cablevision Inc purchased *** *** *** in and we have spent the last years upgrading that system, of which we still have areas that are in the process of
upgrading. We built a state of the art HUB to connect our existing electronic head end to that system. That hub was completed in at which time we began, area by area, turning the fiber and fiber nodes, over to the new HUB. The area in which *** *** lives was recently completed in May 2015. When *** *** first contacted us with speed issues, in February 2015, we informed him of the upcoming upgrades and from February 9, until the time his node area was converted, he was charged a reduced fee for his internet, as a compensation for the high-peak times that the internet did not provide the mbps speed he was paying for. So instead of paying $per month for the Mbps, even though we kept his speed at the Mbps, he was only charged for the Mbps product we have which is $per month. This issue has now been resolved in his area and he is now receiving the proper speeds that he should. If he still feels he is not, we ask that he contacts us so we can set up a call to his home to investigate. Thank you

When we researched the address that [redacted] is asking for service at, we found that the previous tenant has a balance due for that address.  In reviewing the actual lease that was provided BY [redacted] when he requested service on January 30, 2017, the lease shows that [redacted] began leasing...

the apartment as of December 1, 2016. Service was still active under the previous tenant’s name, which [redacted] enjoyed for approximately 2 months before service was terminated on January 26, 2017 for nonpayment.  [redacted] came to sign up for service under his own name following the shut-off.  Therefore, we will not restart service at that address until the balance is paid in full.  We are not asking [redacted] to pay the bill - but we will not connect service at that address until the bill is paid.  The decision to not open an account under these circumstances is fully within the legal rights of Service Electric Cablevision and is done so to prevent customer’s from taking advantage of our services.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received a phone call from Joane, the office Manager at Albany obstetrics and Gynecology. She was very nice, waived the $50, and let me know that I can speak directly to her anytime there is a problem. I am satisfied with the outcome. She said she would be in contact with you regarding the outcome. Thank you for your help.
Regards,
[redacted]

The account in question has had numerous payments made through EFT and a few days after the payments are made - we get a charge back that the EFT payment was returned for insufficient funds.  Payment of $200.96 on May 27, 2016 bounced on June 7, 2016, which at that time her balance was $900.96,...

which caused us to turn off her service. She then made an EFT of $240.00 payment on June 13, 2016, and in good faith we restarted her equipment - that bounced on June 22, 2016. We then turned the equipment back off.  Our normal policy when payments bounce and equipment is shut off is for the customer to pay the entire past due balance - in working with her we requested only  a quarter of that balance- but the payments continue to bounce.  she states on her resolution with you that she is willing to pay $300.00 - she only paid $265.00 on July 20, 2016 - and we turned her equipment back on.  If that EFT payment of $265.00 bounces - we will turn the equipment back off and request any payments going forward to be made by cash or money order only.  We can't continue to provide service for nonpayment.  We always try to work with our customers.  But when this continues to happen on an account and no money is being paid towards the balance, we can not continue to give free service.  Again we are always willing to work with customers who work with us.

Any outstanding bill can be paid at Service Electric Cablevision or with the Credit Protection Collection Agency.  The collection fee is added to his total outstanding balance due to it being turned over to the collection agency in 2006 and Service Electric Cablevision was charged this collection amount.  It has been paid for by Service Electric Cablevision, therefore it is being added to the amount he owes Service Electric Cablevision.  There are no further collection fees assessed to his account other than those first assed in 2006 in the amount of $137.20.  So again the total amount due to SECV is $685.99.

[redacted] had an account with Service Electric Cablevision, Inc. (SECV) that was charged/written off for non-payment in April 2006 in the amount of $548.79. The account was sent to Credit Protection Collection Agency and collection charges were accessed to the account in the amount of $137.20...

in accordance with SECV’s Cable Service Agreement FOR A TOTAL DUE OF $685.99.  He received letters from SECV’s collection agency requesting payment for approximately only 12 months. Pennsylvania Law allows for the legal collection of debts up to four years from the date of the initial missed payment. After this time period has expired, it simply means that SECV can no longer enforce collection of the debt through legal means such as a lawsuit.  We are not aware of any collection letters or calls being made after the initial 12 month period.  He has not been contacted by SECV or Credit Protection Collection Agency since that time period nor were any payments made by him toward the balance. It should be noted that this debt was reported to the three major Credit Bureaus for the legally allowed time period of 7.5 years in accordance with the Fair Credit Reporting Act. On November 11, 2016, Mr. [redacted] inquired about getting internet service at a new address.  At that time he was told of the written off balance and the need to pay the amount due to get service turned on at this new address. Despite this balance being over 10 years old, it’s within SECV’s discretion and legal rights to make decisions on extending services to customers with past due, written off agency balances.  He is not being harassed for payment.  If and when he chooses to pay the account to a zero balance, he becomes a customer in good standing and will be extended services.  Again, he was not solicited for payment.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
SEVC REFUSED TO WORK WITH THE SITUATION AND THEREFOR I WOULD RATHER USE A COMPETITOR AS I HAVE BEEN FOR MANY YEARS NOW 100% WITHOUT ISSUE AND BILLING IS AUTOMATIC TO MY BANK ACCOUNT AS WELL THERE IS NO ISSUES. BUT THE COMPANY IS 100% NON WILLING TO WORK WITH ME AND ONLY AFTER I COMPLINE DO THEY EVEN SAY ANTHING ABOUT ALOWING ME TO PAY THERE. BUT SCINE THEY REFUSE TO WORK WITH ANYTHING, I AM REFUSING TO PAY THE BILL AS IS RIGHT. I AM ALSO STATING IN WRITING I AM REJECTING THERE BILL AND OFFER AND I AM NOT STATEING ASSPETING OR RESPONDING TO ANY AMOUNTS THAT MAY OR MAY NOT BE OWED BUT I AM STATING THAT I DISAGREE AND DISAPPROVE OF THE AMOUNT AND BILL AS INDICATING AND THEREFOR REFUSE TO PAY.
Regards,
[redacted]