Albany Periodontics

Revdex.com spoke to Alex at business and the following was relayed: The complaint is about payment because we are not in her networkWe made it very clear that we are not a participant of any insuranceWe did send it to insurance for her and she was sent a reimbursementI did contact and speak with the
complainant, I did apologize and explained the situation over the phone and believed we were goodThere is a form that states we do not participate with insurance that is included in the new patient package she was given

Revdex.com spoke to Alex at business and the following was relayed: The customer was verbally informed and given written documentation but I agree that we could also post a sign at the front deskIn good faith I am offering to refund 1/2, $50, to resolve the issue if the customer is agreeable to this

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]