Albany Self-Stor

Albany Self Stor, LLC [redacted] ***Mr [redacted] Re: Unit ***Dear Mr [redacted] : We are in receipt of your letter dated February 12, sent by the Better BusinessBureauWe are sorry that you were not satisfied by the response provided by our onsitemanager and felt it necessary to contact the Revdex.comIn future, you may always contact the ownerdirectly at [redacted] if you believe that you have a billing problemWe take customerservice very seriously and appreciate your bringing this to our attentionWe have reviewed your letter and the response sent by our new onsite manager that therewas still an outstanding balance of$We have instructed him to bring the account currentand to credit you for a month of free rent for MarchWe hope that this resolves the situationwhich we believe was the result of an errorWe appreciate the confusion regarding the old manager's name continuing to appear onlettersWe have instructed our new manager that our old manager's name be removed fromletters now being sent to customers which added to the confusionWe appreciate your alertingus to this issueAgain, we are sorry for the inconveniencePlease be assured that we take your concernsseriouslyPlease call me at the above-referenced number if you would like to discuss this issuefurther.cc: Revdex.comID [redacted] Very truly yours,Cliff,J***Albany Self Star, LLC

Albany Self Stor, LLC*** ***
*** ** ***Mr*** *** *** *** ***
*** *** *** Re: Unit ***Dear Mr***: We are in receipt of your letter dated February 12, sent by the Better BusinessBureauWe are sorry that you were not satisfied by the response provided by
our onsitemanager and felt it necessary to contact the Revdex.comIn future, you may always contact the ownerdirectly at *** if you believe that you have a billing problemWe take customerservice very seriously and appreciate your bringing this to our attentionWe have reviewed your letter and the response sent by our new onsite manager that therewas still an outstanding balance of$We have instructed him to bring the account currentand to credit you for a month of free rent for MarchWe hope that this resolves the situationwhich we believe was the result of an errorWe appreciate the confusion regarding the old manager's name continuing to appear onlettersWe have instructed our new manager that our old manager's name be removed fromletters now being sent to customers which added to the confusionWe appreciate your alertingus to this issueAgain, we are sorry for the inconveniencePlease be assured that we take your concernsseriouslyPlease call me at the above-referenced number if you would like to discuss this issuefurther.cc: Revdex.comID ***Very truly yours,Cliff,J***Albany Self Star, LLC