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Albemarle Bank & Trust

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Albemarle Bank & Trust Reviews (1)

Bank Loan Officer was incompetent which lead to losing out on lower interest rate and missed closing date of my house. Promised to reimburse fundAt the time, I was scheduled to be out of my rental apartment and had no other place of residence. I was forced to put my house hold goods in a rental truck and stay in a hotel for the week plus that it took the Bank to push through my loan agreement. The Home Builder would not release me out of the contract and it would further delay if I went with a new Loan Company so I essentially stuck with West Town Savings. During this issue, [redacted] was replaced with his supervisor [redacted] (NMLS: XXXXX) who informed me that they would pay for my PMI to try to make up the difference from the quoted rate and the 4.75% I would be paying as well as reimburse me for the additional monies expended in excessive bills created from the hotel and rental truck fees. I finally closed on June 28th late evening (after 8pm). Delay caused by inaccuracies in the documents from West Town Savings Bank that had to be corrected at the last minute or the sellers' attorney would not honor it. [redacted] assured me that they would make good on their promise and reimburse me. I provided him with copies of the receipt (The hotel cost from 6-21-2013 to 6-27-2013 was $598.08. The Rental Truck fees were $387.00 and there was an additional cost of $275 for my home goods that was in transit for delivery from ** but had to be returned to storage). He kept delaying the reimbursement by informing me he was opening up another bank location in [redacted] and to give him additional time to get him and his family settled in. After numerous attempts to get him to give me a date, on July 30th, he contacted me and informed me that on 15 August the bank would cut the check for reimbursement. The day came and passed and I received nothing. Since then, West Town Savings has sold my loan to another lender and [redacted] has refused to return my emails or phone calls. So at this point I am left with an adjustable rate on my ** home and closing bills as well as higher interest rate. I had faith in [redacted] as he stated he too was a military veteran and thought he would be true to his word. I am extremely dissatisfied with the way they treated me as if it was my fault. The Bank caused unnecessary stress to an already stressful situation.Desired SettlementI am seeking what was promised, costs incurred from 6-21-2013 - 6-27-2013Hotel Fees: $598.00HHG Storage: $275.00Rental Truck Fees (local move): $387.00Business Response I have spoken with the [redacted] and will be refunding her the funds for reimbursement that were promised her from the loan officer. She was grateful for our coprorate decision on this and we apologize for any inconveinance this has caused her. This was due to an oversight on the LO relocating and then leaving the company and not notifiying us at corp of this promise to reimburse the expenses to [redacted]. Thank you, [redacted]@westtownsb.com, West Town Savings Bank.Consumer Response I was contacted by [redacted] on 11/19/2013 and he assured me that he would refund the amount that was agreed upon. He was true to his word and that very week, I received a check in the mail for the amount I was owed. He has worked to regain my trust and I thank him for his diligence in closing this matter out. At this point, my complaint concerning the loss of funds is considered RESOLVED on my part.

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Description: Banks

Address: 4051 S Memorial Dr STE B, Winterville, North Carolina, United States, 28590-7874

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www.abtnc.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Albemarle Bank & Trust, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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