Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Contact Name and Title: [redacted] pres Contact Phone: [redacted] Contact Email: ***@albersexteriors.com [redacted] made contact with this customerUnfortunatly he is inow in a rehab centerThat is why he missed his appointment the appointment was not on his log so we did not knowThis customer never called our office only [redacted] phone and would not get an answer there as to his situationIf she would have called the office [redacted] would have answered it and we would not have a problemShe emailed me and I answered back promptlyI was out of the state on vacation last weekIf the customer would have called our office there would be no problemwe had no way of knowing about this because we did not get a callI'm obviously not a scamI've been in business for over years with no past issues Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes- but I did leave a message on ***'s cell phone expressing concern that [redacted] did not show up for appointmentAfter days of not receiving call back from his cell/direct number that he gave me via email, I called the office....more than one time and always got an answering machine messageI did not leave a message because I wanted to speak to a live person to be sure this wasn't a scamI don't understand why there was no record of [redacted] meeting with me on a log [redacted] came to my house on a Thursday, again on a Friday for inspection and set up a meeting with me on Sunday, which he rescheduled for Monday and never showedI have since received communication from [redacted] and I am satisfied with his responseThe whole set of circumstances were unfortunate for both him and myself
Albers sought US out after last summers' storms We should have known if you send a kid to supervise, things will not end up well They said the gutters did not need replacement.....an they have leaked profusely ever since Skylights on the porch? Let's just say, we get more water IN the porch now than outside Thoroughly disappointing, frustrating and DAMAGING experience
Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Contact Name and Title: [redacted] pres Contact Phone: [redacted] Contact Email: ***@albersexteriors.com [redacted] made contact with this customerUnfortunatly he is inow in a rehab centerThat is why he missed his appointment the appointment was not on his log so we did not knowThis customer never called our office only [redacted] phone and would not get an answer there as to his situationIf she would have called the office [redacted] would have answered it and we would not have a problemShe emailed me and I answered back promptlyI was out of the state on vacation last weekIf the customer would have called our office there would be no problemwe had no way of knowing about this because we did not get a callI'm obviously not a scamI've been in business for over years with no past issues Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes- but I did leave a message on ***'s cell phone expressing concern that [redacted] did not show up for appointmentAfter days of not receiving call back from his cell/direct number that he gave me via email, I called the office....more than one time and always got an answering machine messageI did not leave a message because I wanted to speak to a live person to be sure this wasn't a scamI don't understand why there was no record of [redacted] meeting with me on a log [redacted] came to my house on a Thursday, again on a Friday for inspection and set up a meeting with me on Sunday, which he rescheduled for Monday and never showedI have since received communication from [redacted] and I am satisfied with his responseThe whole set of circumstances were unfortunate for both him and myself
Albers sought US out after last summers' storms We should have known if you send a kid to supervise, things will not end up well They said the gutters did not need replacement.....an they have leaked profusely ever since Skylights on the porch? Let's just say, we get more water IN the porch now than outside Thoroughly disappointing, frustrating and DAMAGING experience