ALBERT ANTHONY REAL ESTATE

December ,Page of 2Re: ID# ***To Whom It May Concern;Albert Anthony (Broker) was approached by the owner of *** *** *** (*** ***) regarding locating a tenantAlbert Anthony told *** *** that Albert Anthony Real Estate would provide services in finding
a tenant and a finder's fee would only be assessed if Albert Anthony Real Estate located a tenant that owner approved of for tenancy.Albert Anthony also gave *** *** the opportunity that if *** located a tenant on his own that Albert Anthony would waive the fee and still provide a written lease to the owner for tenant free of charge.The following services were completed by Albert Anthony; Rental Yard Sign installed, Paid for photographs to be taken of property, Website ads were processed for rental property.Albert Anthony Real Estate showed the property several times to potential tenants.Upon procuring an interested tenant Albert Anthony Real Estate followed written procedures per Albert Anthony Policy and Procedures*See item #provided.Albert Anthony Real Estate procedures were followed and adhered to, see documentation provided labeled Step 1-Step -Step 4-Step 5.Note: Step (Application was not approved by Albert Anthony and noted that due to bad credit score must be approved by owner)Albert Anthony Real Estate even advised agent (Doug B*** that ownerContinuedRe: ID# *** Continuedmust provide approval to Albert Anthony Real Estate in writing that owner's were advised of tenant's poor credit score*See not written by owner to Albert Anthony approving tenant with knowledge of credit score.Even though Albert Anthony Real Estate did provide professional services as well as providing sound real estate advice to owner regarding tenant, which owner approved not agency, Albert Anthony refunded owner the full service fee of $1,of his own personal funds, not company fundsThis was done solely due to the founder of the company wanting to maintain the excellent community reputation in which the company has been proud of for the past 20+years of serviceIn no way it to be perceived as acceptance of poor professional services by the company or any party thereof. Albert AnthonyAlbert Anthony Real EstateBroker

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]