Albert Brown Concrete, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am thankful to MsNicole B*** & MrL*** for their calls and solutionJust got a personal check from MrL***I am glad the complaint is a way forward to ensure fairnessThanks so much for taking your time to investigateGood customer service people are those who keep us to understand their seriousness and commitment of their businessI appreciate the Gift Card yet to receive but like I always say I will keep monitoring my receipts and hopefully not have such issue again
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 11, 2016Dear *** ***,Thank you for taking the time to report to us an overcharge to your account at our Sunoco facility located at *** *** *** in New Hartford, NY ***.We truly appreciate the time you took to make us aware and provide us the opportunity to make things right
Upon receiving your letter, our Territory Manager was advised of your report, and your concerns have been forwarded to *** *** Sales, the distributor office that services this stationIn an effort to prevent similar situations from being repeated in the future, site level counseling has been administeredIn addition, the equipment at the facility has been checked to make certain it is operating correctly.It is our understanding that Michael L***, *** *** Sales Representative, has reached out to you directly by phone, and settled your disputePer your conversation with Michael L***, a refund in the amount of $has been sent to the mailing address you provided to serve as reimbursement for the transaction that occurred on 1/29/2016.As a thank you for notifying us of your experience and for the inconvenience you felt during your visit, we would like to offer you a gift card valued at $which may be used at any Sunoco retail site for fuel, merchandise, or services.Thank you again for bringing this matter to our attention, and helping us maintain our business standardWe appreciate your business, and look forward to serving you in the futureIf we can be of any further assistance, please contact us at 1-800-SUNOCO-1, Monday-Friday a.m- p.m.Kindest RegardsNicole B

October 6, 2015Dear [redacted],Thank you for reaching back out to us. We certainly appreciate all of your patience while we worked to address your concerns.We deeply apologize for all of your troubles, and for any miscommunication regarding the gift card amount originally offered to you. In hopes...

that you will give us the opportunity to serve you again in the future, please accept the enclosed $25.00 gift card as a gesture of goodwill. The enclosed gift card may be used at any Sunoco retail site for fuel, merchandise, or services.Again, thank you for your patience and we hope that you will accept our sincerest apologies for the time delay in an ultimate resolution. We look forward to serving you in the future. If we can be of any further assistance, please contact us at 1-800-SUNOCO-1, Monday-Friday 8 a.m. - 7 p.m.Kindest Regards,Nicole B