Albert Griffith & Sons, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The information provided by CBLucas in not correct. We called and also sent a letter to the C.BLucas
in January 2016. Additionally, we had to
have another company come and repair our unit.
A copy of the letter sent to CBLucas is attached
Regards,
*** ***

July, 22, 2016Revdex.com1411 K St. Nw, 10" FloorWashington, DC 2005-3404Re: CID #[redacted]; [redacted]On April 10, 2015 we responded to a no a/c call at the [redacted] residence. Our technician found the system with 0 refrigerant in it. He performed a leak search and determined the...

evaporator coil (inside) to have several leaks in it. He recommended that the coil be replaced, at which time the repair was approved by the owner. The bill for April 10.2015 was as follows, $95.00 diagnostic fee at $405.00 for the leak search for a total of $501.00.The replacement coil was ordered and installed on April 22, 2015 for a total of $1014.00, bringing the complete total to $1515.00,The system apparently operated without any trouble for the entire summer and fall as we have no records of any contact from **. [redacted] about the system not performing as it should.**. [redacted] ascertains that the system stopped cooling in December 2015, not normally cooling season but this year was an exception. Again we have no record of any contact from **. [redacted] complaining about the unit not performing. If we had received any kind of Communication from **. [redacted] any kind of existing or other issues with the system would have been addressed, but as I stated we have no record of any form of communication from **. [redacted], our phones are answered 24/7.**. [redacted] claims to have paid another $585.00 to someone else to repair and recharge the a/c systern. What repair needed to be done? With the associated refrigerant tubing and outdoor condensing unit was a leak found somewhere else in the system and where? I would like to see any repair bill done by someone else after we replaced the interior coil.Síncerely,Wayne L