July, 22, 2016Revdex.comK StNw, 10" FloorWashington, DC 2005-3404Re: CID # [redacted] ; [redacted] On April 10, we responded to a no a/c call at the [redacted] residenceOur technician found the system with refrigerant in itHe performed a leak search and determined the evaporator coil (inside) to have several leaks in itHe recommended that the coil be replaced, at which time the repair was approved by the ownerThe bill for April was as follows, $diagnostic fee at $for the leak search for a total of $501.00.The replacement coil was ordered and installed on April 22, for a total of $1014.00, bringing the complete total to $1515.00,The system apparently operated without any trouble for the entire summer and fall as we have no records of any contact from ** [redacted] about the system not performing as it should.** [redacted] ascertains that the system stopped cooling in December 2015, not normally cooling season but this year was an exceptionAgain we have no record of any contact from ** [redacted] complaining about the unit not performingIf we had received any kind of Communication from ** [redacted] any kind of existing or other issues with the system would have been addressed, but as I stated we have no record of any form of communication from ** [redacted] , our phones are answered 24/7.** [redacted] claims to have paid another $to someone else to repair and recharge the a/c systernWhat repair needed to be done? With the associated refrigerant tubing and outdoor condensing unit was a leak found somewhere else in the system and where? I would like to see any repair bill done by someone else after we replaced the interior coil.Síncerely,Wayne L
July, 22, 2016Revdex.comK StNw, 10" FloorWashington, DC 2005-3404Re: CID # [redacted] ; [redacted] On April 10, we responded to a no a/c call at the [redacted] residenceOur technician found the system with refrigerant in itHe performed a leak search and determined the evaporator coil (inside) to have several leaks in itHe recommended that the coil be replaced, at which time the repair was approved by the ownerThe bill for April was as follows, $diagnostic fee at $for the leak search for a total of $501.00.The replacement coil was ordered and installed on April 22, for a total of $1014.00, bringing the complete total to $1515.00,The system apparently operated without any trouble for the entire summer and fall as we have no records of any contact from ** [redacted] about the system not performing as it should.** [redacted] ascertains that the system stopped cooling in December 2015, not normally cooling season but this year was an exceptionAgain we have no record of any contact from ** [redacted] complaining about the unit not performingIf we had received any kind of Communication from ** [redacted] any kind of existing or other issues with the system would have been addressed, but as I stated we have no record of any form of communication from ** [redacted] , our phones are answered 24/7.** [redacted] claims to have paid another $to someone else to repair and recharge the a/c systernWhat repair needed to be done? With the associated refrigerant tubing and outdoor condensing unit was a leak found somewhere else in the system and where? I would like to see any repair bill done by someone else after we replaced the interior coil.Síncerely,Wayne L