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Albert JPetrucci

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Albert JPetrucci Reviews (3)

Complaint: [redacted] I am rejecting this response because: It is an unacceptable answer The documents provided to the 3rd party (this was never explained in the original) are the same documents that company holds The issue is not resolved Again the company does not need the demanded document The recall has been completed and the issue fixed This will continue to be an unresolved issue Sincerely, [redacted]

Dear Ms***,We were able to locate the proper parts for your dash replacement but we understand you no longer own the vehicle The new owner has been contacted to set an appointment to replace the dash Thank you for your understanding and patience Your comments are valuable and we thank you for being a [redacted] customerIf there is anything else you need, please feel free to reach out to us againSincerely,Mary H***Servco Pacific Inc[redacted]

The documents supplied by Toyota to the 3rd party are already in their control It is a copy of the contract for purchase, request of registration, and other paper work required for the transfer of ownership from the Dealer to me I will not do the leg work for them and supply documents As I have already stated; the company has the records needed to talk with Headquarters and check It seems to me that they are not willing to go the extra step to provide exceptional customer service As I have indicated I will not provide the company with documents that they have in their procession If they will not change then this matter will remain unresolved The recall has been fixed it is just a matter of principle now [redacted]

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