To whom it may concern, I received this email with the complaint form [redacted] and or her sister [redacted] ***I could comment on each and every statement that was made but I feel it would all just be he said she said so I would rather not take that routeWhen I received this complaint I immediately called Ms [redacted] and asked her why she would file a complaint with the Revdex.comI had called her two days prior to this complaint made to meet with her and she said she tried calling me backI had no missed call nor message but you know how cell phones are these days and I do not believe that either of us would have a reason to lieAs for the matter at hand, I spoke with Ms [redacted] the day of the filed complaint and went and met with her and her sisterWe talked about the mis understanding of the glass replacement (which evidently was a miscommunication/mis understanding because what she wants will not pass building code) and offered her a solutionI explained that we had never discussed any glass replacement but what I would do to make her happy would be order, pay for and install new obscure glass IG units for her existing bathroom window and write her a warranty on her existing window in case the new glass failed we would warranty it as long as she lived thereShe said that she would be very happy with that and wrote our company a check that day for the remaining balance and thanked meI told her that she could continue with the BB complaint or drop it that that was up to her but I have our contractual agreement that lists everything we are supposed to do in case of situations like this occurOur entire time in business, this is the first time its happened and like I told her I am sorry for any misunderstanding but am making it right.Best Regards, Corey Mitchell
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Answering the reply from Corey MitchellI don't understand the construction jargonSo I don't know what he is saying about obscure glass IG unitsI know I paid for frosted glass or poly glass for my bathroom windowThe final payment was demanded by MrMitchell it was not paid willing I just want the frosted window in my bathroom as promised by MrMitchellHe told me on June 25, 2015, that he had ordered the poly glass and it usually took days to receiveI called MrMitchell July 7, and he said he had not heard from [redacted] that the glass was receivedI told him it seem to me that it was taking a long time to deliverThis delay has caused me to remember the special order on my mirror (30X36) I was told that it had to be a special order and it came in chipped [redacted] left my house and got a new mirror the same size and back to house in minutes.Regards, [redacted]
To whom it may concern, I received this email with the complaint form [redacted] and or her sister [redacted] ***I could comment on each and every statement that was made but I feel it would all just be he said she said so I would rather not take that routeWhen I received this complaint I immediately called Ms [redacted] and asked her why she would file a complaint with the Revdex.comI had called her two days prior to this complaint made to meet with her and she said she tried calling me backI had no missed call nor message but you know how cell phones are these days and I do not believe that either of us would have a reason to lieAs for the matter at hand, I spoke with Ms [redacted] the day of the filed complaint and went and met with her and her sisterWe talked about the mis understanding of the glass replacement (which evidently was a miscommunication/mis understanding because what she wants will not pass building code) and offered her a solutionI explained that we had never discussed any glass replacement but what I would do to make her happy would be order, pay for and install new obscure glass IG units for her existing bathroom window and write her a warranty on her existing window in case the new glass failed we would warranty it as long as she lived thereShe said that she would be very happy with that and wrote our company a check that day for the remaining balance and thanked meI told her that she could continue with the BB complaint or drop it that that was up to her but I have our contractual agreement that lists everything we are supposed to do in case of situations like this occurOur entire time in business, this is the first time its happened and like I told her I am sorry for any misunderstanding but am making it right.Best Regards, Corey Mitchell
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Answering the reply from Corey MitchellI don't understand the construction jargonSo I don't know what he is saying about obscure glass IG unitsI know I paid for frosted glass or poly glass for my bathroom windowThe final payment was demanded by MrMitchell it was not paid willing I just want the frosted window in my bathroom as promised by MrMitchellHe told me on June 25, 2015, that he had ordered the poly glass and it usually took days to receiveI called MrMitchell July 7, and he said he had not heard from [redacted] that the glass was receivedI told him it seem to me that it was taking a long time to deliverThis delay has caused me to remember the special order on my mirror (30X36) I was told that it had to be a special order and it came in chipped [redacted] left my house and got a new mirror the same size and back to house in minutes.Regards, [redacted]