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Albert Vega Gutter Service

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Sent: Wednesday, October 07, 2015 9:22 PM To: drteam Subject: Revdex.com Case # [redacted]   Dear Sir or Mam or to whom it may concern I am responding to the notice of the complaint by Mr. [redacted]  **  what he claims is true that he contacted me soon after we repaired the gutter corner that was...

leaking. I told him that we would return asap to check the repair.  I don't recall the call on Sept 1, 2015 but I do recall the call on Sept 21,2015 and I told him that I would be in the area the next day on Sept 22, 2015 that I would call him before coming by, he called again the next day and I told him I was coming by around 5:00 pm and we did stop by took the 40 ft ladder to the back of his home where the leak was to check again and water tested the repair and there was no leak. At that time we notified Mr. ** that the leak was repaired the first time .The issue was with the drip edge on the original install we tried to caulk it to see if it would stop the leak but it was not part of the gutter leak issue. I told him and his wife that was a different issue and not my problem  to fix for the same price he paid me originally. On the first trip he also asked if we would remove the birds nest on the front gutter of the home and we removed it for him also so I think we have been very fair with him for what he paid me. I've tried to contact Mr. ** twice since this notice to see what else I can do to make him happy and left voice mails and he did not answer my call or call me back. I would like to hear from him to see what I need to do to satisfy him within reason and to just be fair with me.  Thank You, Albert V[redacted]

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