Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
This customer called the Tracey Door Company June 4, saying his door would not go downWe scheduled a service call for June 8, He was told that there would be a labor charge since his door was installed February 20, and his door opener was installed March 27, The
garage door opener has a one year parts and labor warrantyHe was very argumentative on the phone insisting that in New York State it was a law that on new construction there was a mandatory two year warranty on mechanical devicesI have never heard of this law and I don't think there is such a lawI was not rude to him, I was just stating that the warranty was over and there would be a chargeHe agreed to have uscome do the service but was not happy about the chargeWe went out there and did a general maintenance which should be done every few years to keep everything in good working orderHis safety sensors were a little out of line which happens when they get knocked by brooms, garbage cans, etcAs a precaution for the future we put some bolts in the sensors where they are attached to the door track so it would be harder to knock them out of lineThis is not something that is in the installation instructions to do but it is something we have found helps if people have a tendency to knock themI have enclosed the manufacturer's warranty, along with our warranty that is given to all customers whenwe do a door and/or openerI do not feel any further action needs to be taken
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
This customer called the Tracey Door Company June 4, saying his door would not go downWe scheduled a service call for June 8, He was told that there would be a labor charge since his door was installed February 20, and his door opener was installed March 27, The
garage door opener has a one year parts and labor warrantyHe was very argumentative on the phone insisting that in New York State it was a law that on new construction there was a mandatory two year warranty on mechanical devicesI have never heard of this law and I don't think there is such a lawI was not rude to him, I was just stating that the warranty was over and there would be a chargeHe agreed to have uscome do the service but was not happy about the chargeWe went out there and did a general maintenance which should be done every few years to keep everything in good working orderHis safety sensors were a little out of line which happens when they get knocked by brooms, garbage cans, etcAs a precaution for the future we put some bolts in the sensors where they are attached to the door track so it would be harder to knock them out of lineThis is not something that is in the installation instructions to do but it is something we have found helps if people have a tendency to knock themI have enclosed the manufacturer's warranty, along with our warranty that is given to all customers whenwe do a door and/or openerI do not feel any further action needs to be taken