Albert's Tire & Service Center

In response to the rebuttal received 9/15/14, we will gladly issue Ms [redacted] a refund for her battery and used tire that she is not happy withPlease have Ms [redacted] contact the ATC Auto Service General Manager, [redacted] to arrange for her refundAny questions please do not hesitate to give me a callThank you

In response to the rebuttal received 9/15/14, we will gladly issue Ms*** a refund for her battery and used tire that she is not happy withPlease have Ms*** contact the ATC Auto Service General Manager, *** *** to arrange for her refundAny questions please do not hesitate to give me a callThank you

Due to the fact that the company was not honest when doing business with me, I do not wish to have any further services with them or to visit the location for any reasonThis complaint is about more than just the battery, prices were not correct as well and I was lied toThe company has been less than forth coming about this incident as well as selling me a bad tire in the past, which they corrected but if it had not been for someone working on my car noticing it, I would have not known they had given me a bad tireI would like a refund for the amount of the store creditPlease understand that trust has been broken with this merchantThey failed to properly diagnose the issue and did not even bother to call and ask me what the car was doing until after it shut off again, once I left their shopThis is not good customer serviceI hope you find my request to be adequate.]

I have reviewed the above referenced claim and spoke to the service manager of our ATC Auto Service location regarding this matterWhen a vehicle is brought in for a “no-start” condition, multiple systems on the vehicle are diagnosed, and it is not
uncommon for a vehicle to have an intermittent faultThe only problem with starting that could be found upon initial diagnosis was the battery having a bad cellAs an act of good faith and for customer satisfaction, I am willing to offer the customer a store credit for the battery (she may keep the battery we installed) for If this is not satisfactory to the customer please do not hesitate to contact me