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*** *** *** *** *** *** Hello- First, M** *** contracted us to install a security system for his business, and then he renewed the agreement for
his business, and contracted again three years later, and then added his homeNow we understand that much later, and long after he contracted for another account, and understanding the nature of a no-cost system, and price protection, he initiated agreements with us, and completed one of the before *** *** decided to close his businessWe understand the gargantuan task of closing a business and ** *** had completed ALL of up until nowBUT he wanted to end the monitoring and he no longer had the businessBUT he waited to call us, and when he did, we told him that he has to contact the BILLING COMPANY BY REGISTERED MAIL, and then within DAYS they would terminate the billing with his bank or credit cardWe explained that we cannot initiate payments or terminate payments with his bank as it is HIS bank and not ours *** ***, sent US the letter instead of sending it to the billing company, we called him and told him this, AGAIN that he was supposed to send it to THE BILLING COMPANY! BUT he never did! So we did it for him with the letter that he addressed to us, and not the billing companySO at any rate they accepted his letter, after he neglected to follow the instructions to call his bank, so his own bank charged him with fees. We're sorry but we are very clear and open ended on our agreements with people who move, lose their jobs, or go out of business*** *** *imply did not follow our instructions, and his bank won't listen to us anyway, they'll only take instruction from the owner of the account Sincerely *** *** Home & Life Security ***
The Revdex.com site wasn't working so your office gave this email address... Hello- Ms. [redacted] contacted me by telephone in August, not September and she had told me that someone was coming into her home while she was at work, and that someone was also breaking into her locker or drawer at...
her workplace, and she wanted to change her main entry/exit code on her security system at her home. She asked me if we could change her code on her home system because she was afraid that someone had her code to turn her system off. She also went on to explain that someone had been tampering with her items at work, and that strange things had been happening. She also said that items were misplaced in her home and that she felt, -again, -that someone was coming inside her condo when she wasn't home. So yes, we changed her code and gave her a new code! Then guess what? The next day while she was at work, someone came in through the front door and tried to enter in her old code!!! Now the old code that whomever was trying to use, didn't work because we had removed it the previous day and then the alarm went off, then that "someone" closed the door, and didn't enter, so I assume they left the premises when they found out that we had obviously had changed the code and that they couldn't turn off the system any longer. The police arrived and obviously found nothing because the person had obviously left. I then spoke with Ms [redacted] again and she said that the police found nothing, which makes sense because the "stalker/burglar/thief/whatever" had run away when they realized that the old code stopped working. Ms. [redacted] said that her items at work were still be tampered with, and she felt that she was being targeted by someone. I told her that the alarm chased away whomever tried to use the old code, and she said that she may want to install a camera in her home, and she would let me know. The incidents stopped, and I never heard from Ms [redacted] again until she wrote in a complaint, that make absolutely no sense whatsoever when correlated with the recorded events from our phone conversations and the events logged on the computer in the security system. Thank you- John Lewis Home & Life Security
Complaint: [redacted]
I am rejecting this response because:upon receipt of your letter that I received October 28th, 2015 I am still having the same error on my alarm which says "Alarm 2 Front Door." I have called today Monday November 2, 2015 for someone to return my call for this error which has been in existance since August 2015. Of course I received the answering machine once again. To date no one has ever returned my phone calls or my mothers phone calls left on the answering machine service. I want what any other paying customer wants: The problem resolved and the service that I am paying for rendered.
Sincerely,
[redacted]
Complaint* ***
I am rejecting this response because:
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** Hello- First, M** *** contracted us to install a security system for his business, and then he renewed the agreement for
his business, and contracted again three years later, and then added his homeNow we understand that much later, and long after he contracted for another account, and understanding the nature of a no-cost system, and price protection, he initiated agreements with us, and completed one of the before *** *** decided to close his businessWe understand the gargantuan task of closing a business and ** *** had completed ALL of up until nowBUT he wanted to end the monitoring and he no longer had the businessBUT he waited to call us, and when he did, we told him that he has to contact the BILLING COMPANY BY REGISTERED MAIL, and then within DAYS they would terminate the billing with his bank or credit cardWe explained that we cannot initiate payments or terminate payments with his bank as it is HIS bank and not ours *** ***, sent US the letter instead of sending it to the billing company, we called him and told him this, AGAIN that he was supposed to send it to THE BILLING COMPANY! BUT he never did! So we did it for him with the letter that he addressed to us, and not the billing companySO at any rate they accepted his letter, after he neglected to follow the instructions to call his bank, so his own bank charged him with fees. We're sorry but we are very clear and open ended on our agreements with people who move, lose their jobs, or go out of business*** *** *imply did not follow our instructions, and his bank won't listen to us anyway, they'll only take instruction from the owner of the account Sincerely *** *** Home & Life Security ***
The Revdex.com site wasn't working so your office gave this email address... Hello- Ms. [redacted] contacted me by telephone in August, not September and she had told me that someone was coming into her home while she was at work, and that someone was also breaking into her locker or drawer at...
her workplace, and she wanted to change her main entry/exit code on her security system at her home. She asked me if we could change her code on her home system because she was afraid that someone had her code to turn her system off. She also went on to explain that someone had been tampering with her items at work, and that strange things had been happening. She also said that items were misplaced in her home and that she felt, -again, -that someone was coming inside her condo when she wasn't home. So yes, we changed her code and gave her a new code! Then guess what? The next day while she was at work, someone came in through the front door and tried to enter in her old code!!! Now the old code that whomever was trying to use, didn't work because we had removed it the previous day and then the alarm went off, then that "someone" closed the door, and didn't enter, so I assume they left the premises when they found out that we had obviously had changed the code and that they couldn't turn off the system any longer. The police arrived and obviously found nothing because the person had obviously left. I then spoke with Ms [redacted] again and she said that the police found nothing, which makes sense because the "stalker/burglar/thief/whatever" had run away when they realized that the old code stopped working. Ms. [redacted] said that her items at work were still be tampered with, and she felt that she was being targeted by someone. I told her that the alarm chased away whomever tried to use the old code, and she said that she may want to install a camera in her home, and she would let me know. The incidents stopped, and I never heard from Ms [redacted] again until she wrote in a complaint, that make absolutely no sense whatsoever when correlated with the recorded events from our phone conversations and the events logged on the computer in the security system. Thank you- John Lewis Home & Life Security
Complaint: [redacted]
I am rejecting this response because:upon receipt of your letter that I received October 28th, 2015 I am still having the same error on my alarm which says "Alarm 2 Front Door." I have called today Monday November 2, 2015 for someone to return my call for this error which has been in existance since August 2015. Of course I received the answering machine once again. To date no one has ever returned my phone calls or my mothers phone calls left on the answering machine service. I want what any other paying customer wants: The problem resolved and the service that I am paying for rendered.
Sincerely,
[redacted]