Initial Business Response /* (1000, 5, 2016/04/05) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
We appreciate this being brought to the attention of managementI spent almost an hour yesterday doing a full internal audit of all our
interactions and notes with the client and am embarrassed by the mistakes throughout the entire transactionWe are going to give a full refund and have already picked up the area rug yesterday so that it can be cleanedIn addition we will apply BioTreat Odour Control FREE of chargeI sincerely apologize for the situation and am confident we can fix this mistake!
I call Alberta Carpet Cleaning to clean my two sand color Lazy Boy fabric sofas for the first time in years!!! They were really dirty and I wasn't sure if they will look clean again but *** that nice guy from Saint Lucia, did such a good job on my furniture, clean them so well that I definetely will call them again and recommend among my friends! Thank you *** you really did a very good job and make us happy customers!
Booked an appointment for Saturday and it was canceled the morning ofThe next availability was later in the weekQuite disappointed with how this was handledI explained that I was moving out of the province and was flying out on the Monday so I really needed them to honor this arrangementThey chose to give me a generic excuse and a sorry about your luckAgain, really disappointed with the way they chose to handle this
Initial Business Response /* (1000, 5, 2016/04/05) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
We appreciate this being brought to the attention of managementI spent almost an hour yesterday doing a full internal audit of all our
interactions and notes with the client and am embarrassed by the mistakes throughout the entire transactionWe are going to give a full refund and have already picked up the area rug yesterday so that it can be cleanedIn addition we will apply BioTreat Odour Control FREE of chargeI sincerely apologize for the situation and am confident we can fix this mistake!
I call Alberta Carpet Cleaning to clean my two sand color Lazy Boy fabric sofas for the first time in years!!! They were really dirty and I wasn't sure if they will look clean again but *** that nice guy from Saint Lucia, did such a good job on my furniture, clean them so well that I definetely will call them again and recommend among my friends! Thank you *** you really did a very good job and make us happy customers!
Booked an appointment for Saturday and it was canceled the morning ofThe next availability was later in the weekQuite disappointed with how this was handledI explained that I was moving out of the province and was flying out on the Monday so I really needed them to honor this arrangementThey chose to give me a generic excuse and a sorry about your luckAgain, really disappointed with the way they chose to handle this