Alberta Institute Of Massage

This issue is long goneThe customer was refunded before this message was sent to your office We believe that Empire Movers sent you an email before regarding this issue Cheers, Florin P [redacted] [redacted] [redacted] [redacted]

The answer to all this questions ware made at the moment they occurred and troughRevdex.comThe answer will not changeAll explanations ware given trough the entire process of booking the move and the insurance-valuation options was visible in the agreement that was send days in advanceTherefore at any giving time, the customer could opt for insurance and contact any insurance agency for a quoteThe fact that the customer did had some discomfort , is understandable and regrettable The food that was in the boxes was also the reason for this The delivery was under the legal time frame and we communicated with the customer at that time By cashing the check the customer closed the file and no other demands will be acceptedRegards Empire Movers

Good morning, As per the telephone conversation between *** *** and *** ***Empire Movers has offered to settle case # *** with $ ***

Hi, We regret that our customer had to suffer damages while he was moved by usAs the customer confirmed , a bag with garbage that was in the apartment, accidentally was packed by our moversFor this reason the rats got into the personal effects of the customerIs understandable the frustration
of the customer, however this situation was not entirely in our hands, since we didn’t know about this bag that is filled with garbage.( Our movers are not allowed to open customers items if they are pre-packed.) The Contract process is done conform with the rules and regulationAll this procedures of signing the contracts and payment are standard in long distance moves The customer was compensated with $for the clothes that got infested, to be cleanedI UNDERSTAND that in the customer opinion , the damage is much more than they anticipated, however , based on the cents/pound coverage, the customer will receive not more than $ With all the respect to the customer, we can’t offer more than we already offeredRegards,

Hello, *** *** was not a customer of empire moversThe company that was moved, was under *** *** *** ***Regards Florin P***

Regarding *** ***s moveUnfortunately , we are not able to confirm the missing box that our customer is claiming. Payment:-is a standard procedure , where all companies charge the remaining balance at delivery in cash or certified checkIt should be no confusion hereIs also stipulated
in our official DOT tariff and is mentioned to all our customers by the sales teamDelivery date: The delivery date is not a guaranteed date since no EXPRESS SERVICE was selectedObviously, we do have a receiving date, witch is the desired delivery date per customerAll this details ware explained to the customer. We regret that the customer had to wait longer that anticipated, however we delivered the property within legal time per DOT rules. Regards, Florin P*** Florin P*** -Founder
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Unfortunately, j can't agree with the customer regarding the servicePersonally, I offered an onsite estimate that supposed to be done for the specified items at that timeAt the moving time, ( a separation case relocation), the customer decided that the entire household will be movedThe
agreement was not respected per contractI would appreciate if the customer will post the contact and confirm the detailsWas needed 2,trucks days , lots of additional materials and labor time, storage Therefore, was much more than agreement, lots of changes and we don't feel comfortable working with the customerWe completed our part of the move and moreWe wish her good luck in her new residenceRegards Empire Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We did speak with the manger of the company and we was informed about the damage. We had some phone conversations with the gentleman Last, I did called to follow up regarding the damages, and nobody repliedI never followed up with a call againI'll gladly visit the office and see the
situation I can be contacted at any time for a evaluationRegards Florin P*** Empire Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I did not receive a refund and I was not contacted by Empire movers regarding this matter. They cashed my check of $200. If they tried to refund me or contact me, I would like to know how, as I have no knowledge of this
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The value of damaged property is over $4,and the company kept all three of the damaged closets and repaired nothing; I have filed a $claim in small claims court due to the company's non-responsiveness to my numerous emails and phone calls
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello [redacted]   Thank you for the email . Unfortunately, at this point, we can't do nothing regarding this claim.  The customer didn't purchase any insurance for the moving service and having the basic valuation on the service , he was entitled at 0.60 cents/lb only. As a courtesy, we offered $450 I believe, witch was not satisfactory to the customer. In this case, I believe the loss will be settled in court.   Regards Florin P[redacted]

This issue is long gone. The customer was refunded before this message was sent to your office.  We believe that  Empire Movers sent you an email before regarding this issue.     Cheers,   Florin P[redacted]   
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I made four request to Empire Movers to address the claim; none of which were addressed. Empire Movers damages all three of my wardrobe units and their toppers.  They advised me that they would take the units back with them and assess their ability to make repairs. I was also advised by the Office Manager Bianca to send the purchase invoices for each of the units and desk. Which I provided. Empire Movers took possession of my property and was then non-responsive to my inquires. This required me to purchase additional wardrobes units. The value of my damaged property, which was taken away by Empire Movers, is $4,224.00.  The units, that were damaged and taken away by Empire Movers were only slightly over a year old.  I have sent Empire Movers pictures of the damage property and the invoices that reflect the purchase price for all the property they took possession of and the damage desk. I would like to avoid going to court as well and officially counter $2,500  to Empire Movers' initial compensation offer.Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]