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Alberta Integrity Renovations

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Alberta Integrity Renovations Reviews (1)

• Oct 07, 2026

Contractor added hidden fee to countertop price
Hired contractor to do a kitchen reno. Scope of job (and quote), was to demo the old cabinets, remove old countertop, install new cabinets, hood vent and tile backsplash. I purchased the cabinets, tile, grout and other related items. I was shopping around for countertops and the contractor suggested I go to and mention his name as I could get his discount. I went to the store and picked out a stone I liked, gave all my measurements and contact information to obtain the quote, and mentioned my contractors name for the discount. I got a call a few days later from the contractor (not the store) with the rough amount. It was a little above my budget but then my contractor said he'd try to see if the store could do better. He called back with a few hundred dollars lower (again rough price) and I was okay with that. I asked for the quote and he said he'd send it to me but he only sent me his updated quote (for the kitchen job) with the countertop "quote" added ($). He said he'd have to order it on my behalf and since I had to give % down, he added the countertop to his quote. When the job was near done, he started asking for the remaining balance to be paid, but I said I needed the final invoice, including what the actual cost was for the countertop, assuming the whole number quoted would be changed to reflect the final price (post final measurements and installation). He said he'd give me that but never did, and I kept asking for the invoice, and then he admitted to me that he increased the price of the countertop, from what the store charged, to include a % "thank you fee", which he said is standard practice in that he keeps a cut of the discount I got. This was never told to me and further he tried to pass off the entire price as his discount. When you think of it, the original quote ($) was actually retail and if I had accepted that, he had full intention of pocketing the discount.

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