Alberto Jewelry of the Bronx

Initial Business Response / [redacted] (1000, 5, 2015/02/16) */ We are a [redacted] company who do all our business online and do not take phone callsEvery customer who places an order with us automatically receives the following email ''This email is to confirm the receipt of your recent order from Cormier Equipment's online store PLEASE NOTE: If you need to communicate with us regarding your order make sure you include your five digit order number and that you contact us by email.'' We have not heard from customer in this case so we could not respond to his complaintHere is the explanation that we send to the customers who complain about the US funds ''Our website is hosted with ***, an [redacted] company who only collects in US fundsThe money is then converted to CAD and sometimes your credit card company may apply a charge for that conversion I always offer customers to refund themJust let me know how much I owe you Next time you place an order just use coupon code [redacted] in the coupon box when you check out and you will automatically receive a 10% discount which should cover that conversion charge [redacted] '' I will be happy to answer any questions that this customer has if he emails me [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ I have already offered [redacted] a refund after he contacted me by email at my business address but since he wants to file a complaint on top of my offer to reimburse him I don't see why I should bother to try to satisfy him Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry, I do not recall an offer to reimburse the differenceThe offer I received was "Our website is hosted with ***, an American company who only collects in US fundsThe money is then converted to CADWhen you already have the money in your [redacted] account there is no charge for this conversion It only happens when you use a credit or debit card through [redacted] If you get such a charge just let me know and I will send you a refund [redacted] I did reply back to this email as I was a bit confused as it seemed to be talking about the charge for the conversion, not the exchange rate Reply: "I'm still a bit confused The total of the parts came to $***, which as I go through the process on your site I assume is CanadianThere's no reference that the amount displayed on your site or what will be billed is in USD until after I complete the purchase & get the receipt back from [redacted] When I look at the [redacted] receipt it's [redacted] USDWhen I convert this to Canadian it's [redacted] CAD This wasn't a problem when the currency was closer to par but it trades at a ~30% discount right now Thanks, ***." This was the last Correspondence we had If I had understood this as an offer to refund the difference & not just the conversion charge I would have requested the refund by now Thanks, *** Final Business Response / [redacted] (4000, 9, 2015/12/14) */ I just sent you a $ [redacted] refund through [redacted] [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/02/29) */ A refund was sent to [redacted] for $ [redacted] through [redacted] Transaction number [redacted]

Initial Business Response /* (1000, 5, 2016/12/21) */
***
I have offered customer to refund any amount that he feels he was overcharged and he has not responded yet
Initial Consumer Rebuttal /* (3000, 7,
2016/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Decafter being informed by Cormier that the correct parts were not available and they did not have a delivery date I informed them that they needed to issue an appropriate refund for the following
***
Applicable Tax
I did not indicate any costs for these items as I believed that this was the responsibility of the supplier
As of this date (Dec 6,2016) I was still not aware that Cormier's pricing was in US$
*** ***

Initial Business Response /* (1000, 6, 2015/05/03) */
I have reimbursed *** for what he felt was an unjust overcharge and we have resolved the issue
Initial Consumer Rebuttal /* (2000, 8, 2015/05/04) */
The business has contacted me and given me a refund for the additional expenses

Initial Business Response /* (1000, 8, 2016/02/29) */
A refund was sent to [redacted] for $[redacted] through [redacted]. Transaction number [redacted]

Initial Business Response /* (1000, 5, 2015/02/16) */
We are a [redacted] company who do all our business online and do not take phone calls. Every customer who places an order with us automatically receives the following email.
''This email is to confirm the receipt of your recent order from...

Cormier Equipment's online store.
PLEASE NOTE: If you need to communicate with us regarding your order make sure you include your five digit order number and that you contact us by email.''
We have not heard from customer in this case so we could not respond to his complaint. Here is the explanation that we send to the customers who complain about the US funds.
''Our website is hosted with [redacted], an [redacted] company who only collects in US funds. The money is then converted to CAD and sometimes your credit card company may apply a charge for that conversion.
I always offer customers to refund them. Just let me know how much I owe you.
Next time you place an order just use coupon code [redacted] in the coupon box when you check out and you will automatically receive a 10% discount which should cover that conversion charge.
[redacted]''
I will be happy to answer any questions that this customer has if he emails me.
[redacted]

Initial Business Response /* (1000, 5, 2015/12/07) */
I have already offered [redacted] a refund after he contacted me by email at my business address but since he wants to file a complaint on top of my offer to reimburse him I don't see why I should bother to try to satisfy him.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry, I do not recall an offer to reimburse the difference. The offer I received was
"Our website is hosted with [redacted], an American company who only collects in US funds. The money is then converted to CAD. When you already have the money in your [redacted] account there is no charge for this conversion.
It only happens when you use a credit or debit card through [redacted]. If you get such a charge just let me know and I will send you a refund.
[redacted]
I did reply back to this email as I was a bit confused as it seemed to be talking about the charge for the conversion, not the exchange rate.
Reply:
"I'm still a bit confused.
The total of the parts came to $[redacted], which as I go through the process on your site I assume is Canadian. There's no reference that the amount displayed on your site or what will be billed is in USD until after I complete the purchase & get the receipt back from [redacted].
When I look at the [redacted] receipt it's [redacted] USD. When I convert this to Canadian it's [redacted] CAD.
This wasn't a problem when the currency was closer to par but it trades at a ~30% discount right now.
Thanks,
[redacted]."
This was the last Correspondence we had.
If I had understood this as an offer to refund the difference & not just the conversion charge I would have requested the refund by now.
Thanks,
[redacted].
Final Business Response /* (4000, 9, 2015/12/14) */
I just sent you a $[redacted] refund through [redacted].
[redacted]