I submitted a complaint yesterday against Ewald Automotive GroupI wanted to provide an update that my money was refunded to my account this morning and the issue has been resolvedMy complaint ID is [redacted] .Thank you, [redacted]
After speaking with Jamie I have agreed to not only reimburse the requested amount of $300, but for good will purposes the entire cost of the invoice totaling $ This is done so with the hope that we can continue to do business together in the future
This lady came in and cancelled her service contract on 8/19/with Andy He asked her why and she said she was buying a car elsewhere She had no interest in us working a deal for herHe canceled her service contract and the check was mailed to Chrysler Capital (where she had her loan) on 8/26/for the amount of $She called to follow up and both Ryan and Andy have told her that the check has to go to the lender because she still owes money on it She is being insistent for the money because of whatever deal she worked out with the other dealerI have attached all the supporting documents showing the cancelation form and the check to the lenderThank you
Revdex.com Complaint Department, Mr [redacted] used our service department on 03/18/to service his Mercury Sable We provided him with a Free Lube, Oil, and Filter change The service also included a free tire rotation, which we did In addition to, we did a free inspection on his car to let him know some things that his vehicle was in need of, which he declined at his visit As soon as I was aware the Mr [redacted] was not happy with his visit I tried to contact him He sent in a complaint through our dealership email system I tried to call first, but his cell phone was disconnected Then, I sent an email to figure out what we could do to rectify the situation I apologized and even offered to rotate his tires again at no charge The last email I sent him was on Sunday, March 22nd, and he did not respond to it Please see the attached repair order for verification that the service was completed I also attached the email thread between us so you can see that we made every attempt to make sure he was happy We even offered to take him on another test drive [redacted] Ewald Chevrolet Buick, LLC ###-###-####
In speaking with [redacted] , and reviewing the repair history, we have agree that a miscommunication took place and the ignition coils were indeed not replaced as see had originally requested Therefore we agreed to not only replace the ignition coils on her Dodge Durango at no additional cost to her but also reimburse the charges she had paid to update the PCM on the vehicle during her second visit to the dealership of $ At the time of the coil replacement we performed an electronic engine diagnostic test of the vehicle and confirmed that cylinder number continues to have a misfire resulting in a check engine lamp even after replacing the coils With the customers permission we removed of the fuel injectors in order to visual inspect and found all to be cracked, worse of which being cylinder number We offered to the customer to replace these cracked injectors for cylinders number 3/5/for the cost of the parts only In further conversation with Amiee she has placed an order herself for all injectors, of which she will provide to us and we will install at no charge The remaining injectors she is going to have replaced by a friend At this time we are waiting for [redacted] to bring in these parts
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Mike [redacted]
I submitted a complaint yesterday against Ewald Automotive GroupI wanted to provide an update that my money was refunded to my account this morning and the issue has been resolvedMy complaint ID is [redacted] .Thank you, [redacted]
After speaking with Jamie I have agreed to not only reimburse the requested amount of $300, but for good will purposes the entire cost of the invoice totaling $ This is done so with the hope that we can continue to do business together in the future
This lady came in and cancelled her service contract on 8/19/with Andy He asked her why and she said she was buying a car elsewhere She had no interest in us working a deal for herHe canceled her service contract and the check was mailed to Chrysler Capital (where she had her loan) on 8/26/for the amount of $She called to follow up and both Ryan and Andy have told her that the check has to go to the lender because she still owes money on it She is being insistent for the money because of whatever deal she worked out with the other dealerI have attached all the supporting documents showing the cancelation form and the check to the lenderThank you
Revdex.com Complaint Department, Mr [redacted] used our service department on 03/18/to service his Mercury Sable We provided him with a Free Lube, Oil, and Filter change The service also included a free tire rotation, which we did In addition to, we did a free inspection on his car to let him know some things that his vehicle was in need of, which he declined at his visit As soon as I was aware the Mr [redacted] was not happy with his visit I tried to contact him He sent in a complaint through our dealership email system I tried to call first, but his cell phone was disconnected Then, I sent an email to figure out what we could do to rectify the situation I apologized and even offered to rotate his tires again at no charge The last email I sent him was on Sunday, March 22nd, and he did not respond to it Please see the attached repair order for verification that the service was completed I also attached the email thread between us so you can see that we made every attempt to make sure he was happy We even offered to take him on another test drive [redacted] Ewald Chevrolet Buick, LLC ###-###-####
In speaking with [redacted] , and reviewing the repair history, we have agree that a miscommunication took place and the ignition coils were indeed not replaced as see had originally requested Therefore we agreed to not only replace the ignition coils on her Dodge Durango at no additional cost to her but also reimburse the charges she had paid to update the PCM on the vehicle during her second visit to the dealership of $ At the time of the coil replacement we performed an electronic engine diagnostic test of the vehicle and confirmed that cylinder number continues to have a misfire resulting in a check engine lamp even after replacing the coils With the customers permission we removed of the fuel injectors in order to visual inspect and found all to be cracked, worse of which being cylinder number We offered to the customer to replace these cracked injectors for cylinders number 3/5/for the cost of the parts only In further conversation with Amiee she has placed an order herself for all injectors, of which she will provide to us and we will install at no charge The remaining injectors she is going to have replaced by a friend At this time we are waiting for [redacted] to bring in these parts
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Mike [redacted]