[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to the complaint filed by [redacted] about her Jeep PatriotAfter receiving the complaint, we were in touch with the customer and worked together to trade her out of the vehicleAt the end of May, we were able to complete a deal and finalize it with the customer at the beginning of this monthAs of now, she is now in a new Jeep Cherokee and we have taken her Jeep Patriot in on trade to resolve her concernThank you
The initial emails from the customer were unfortunately directed to a dead inbox The new [redacted] reached out and spoke with one of the customers/owners to apologize for the lack of communication and inability to follow up At this time a meeting was scheduled with the [redacted] [redacted] to discuss options for repair or replacement of the radio and Bluetooth One of the customers did bring the vehicle in and meet with the [redacted] After discussion, a few misconceptions were clarified An upgraded option through the manufacturer is, due to the design of the vehicle from the manufacturer, not feasible nor cost effective for the customer Worse yet, the conclusion was made mutually that a factory option was not going to satisfy the customer(s) in terms of aesthetic or functionality The [redacted] offered a possible superior aftermarket radio and Bluetooth option, with navigation, but had to research it The customer seemed enthusiastic about this option and upgrade as it would perform to the same or better standard as the radio she had in her last car It was clarified that this option would not void her overall warranty, but that the warranty for these new parts would be through the dealership installation policy as well as the manufacturer of these new and upgraded components The dealership would still very much like to craft a package for the customers that provides improved functionality and satisfaction, and work with the customer on the cost and time to do so We are eager to resolve this concern in a mutually agreeable fashion
The renter made a non-refundable online reservation thru a third party travel site This type reservation requires the renter to fully understand the terms and conditions (listed below - section 1) and also the car rental rules and policies (listed below - section & 3)We have agreed to remove the roadside assistance as this is not a requirement and should not have been charged, but the charges for the loss damage waiver remains, in accordance with the policies that the renter agreed to The renter must acknowledged that they have read and understand these policies, and here is a copy of that acknowledgement: Credit card informationYour card will be charged for the total cost of this reservation $when you reserve your carThis pre-paid reservation cannot be canceled, changed, or refundedPrepaid Rate Terms and Conditions.[ ] I agree to the Terms and Conditions and acknowledge that my payment is not refundable 1) PREPAID RATE TERMS AND CONDITIONSPREPAID RATES: Prepaid Rates are rates that are offered at low price because the customer pays in advance for a non-refundable reservationPrepaid Rates are non-refundable and reservations may not be modifiedAdvance payment in full is requiredYour credit card will be charged immediately for the entire rental reservationPrepaid Rates are subject to availability for participating car rental companies and locationsCharges cannot be applied to other rentals, services or merchandiseNo rental car rates or rental car availability are guaranteed until full payment is received.CANCELLATION: If you cancel for any reason your payment is non-refundableIf you modify this reservation, or fail to piyour rental car on the scheduled pidate, your reservation will be cancelled and you will not receive any refund or creditWe reserve the right to cancel or modify reservations without notice if it appears that a customer has engaged in fraudulent, illegal, or inappropriate activity or under other circumstances where it appears that the reservation contains, or resulted from a mistake or error.TOTAL PRICE: The price you selected includes the rental car rate, estimated taxes and applicable fees, and estimated exchange rates (if applicable)The price does not include additional fees/charges from the car rental company that may be incurred during your rental.MODIFICATION OF RESERVATION: The Prepaid Rate you selected applies to exact date(s)/rental days/car type reservedModifications to your reservation (including but not limited to name changes, date changes, etc.) are not permitted.EARLY OR LATE DROP-OFF: At check in, the car rental company will verify your drop-off dateRates quoted are based on pidate and length of rentalShould you choose to drop the car off before or after the drop-off date, the price is subject to changeIf you drop the car off early, you will not receive any credit or refundExtensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate you selected may not apply.OTHER RESTRICTIONS: This Prepaid Rate may not be combined with any other offers or promotionsPrepaid Rate reservations may not be eligible for express service, car rental loyalty programs, or frequent flyer miles; please refer to the car rental company for full details2) CAR RENTAL COMPANY RULES & RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select.Please read these additional terms and conditions carefullyThe Customer does not have an automatic right of cancellation unless such rights are provided for in the Car Rental Company Rules and Restrictions or Rental ConditionsYou agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability, minimum age requirements, and use of rental cars and/or other products or servicesYou acknowledge that some suppliers offering rental cars and/or other products or services may require you to adhere to local policies as a prerequisite to using and/or participating in the service and/or activity they offerYou understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the rental cars and/or other product or services, in your forfeiting any monies paid for such reservation(s), and/or in our billing you for any costs we incur as a result of such violation 3) Franklin Terms and ConditionsRenter QualificationRates are for renters or olderA valid drivers license, major credit card in the renter’s own name, and proof of full coverage insurance (if not purchasing ours) must be presented at time of pick up“Customers who use credit card insurance as their primary source of insurance for the rental will need to purchase LDW and SLI at the counter.”Any adjustments or changes to the reservation may result in a change of rate.It is our policy to hold reservations up to two hours beyond the scheduled arrival time, subject to published office hoursIf you experience delays, please contact the rental office so that they can make their best effort to extend your reservation
In regards to the radio, the dealership had already agreed to replace the radio at no cost to the customer before this concern was relayed to us Parts were ordered and arrangements were discussed for the repair with the used vehicle manager
In regards to Revdex.com case # [redacted] for Michael [redacted] , we were able to move him up on the waiting list and obtain a recall part for his vehicleWe performed the recall on his vehicle on 2-6-for himMr [redacted] stopped in to the dealership shortly after that recall repair and we spoke regarding his concerns about the processIn my opinion he left our conversation very happy and also brought his vehicle back into the dealership on 2-for us to change his oil and diagnose a window concern he was havingI would consider that issue resolved Darrel [redacted] Ewald Chrysler Jeep Dodge Ram [redacted] Direct line ###-###-#### Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to the complaint filed by [redacted] about her Jeep PatriotAfter receiving the complaint, we were in touch with the customer and worked together to trade her out of the vehicleAt the end of May, we were able to complete a deal and finalize it with the customer at the beginning of this monthAs of now, she is now in a new Jeep Cherokee and we have taken her Jeep Patriot in on trade to resolve her concernThank you
The initial emails from the customer were unfortunately directed to a dead inbox The new [redacted] reached out and spoke with one of the customers/owners to apologize for the lack of communication and inability to follow up At this time a meeting was scheduled with the [redacted] [redacted] to discuss options for repair or replacement of the radio and Bluetooth One of the customers did bring the vehicle in and meet with the [redacted] After discussion, a few misconceptions were clarified An upgraded option through the manufacturer is, due to the design of the vehicle from the manufacturer, not feasible nor cost effective for the customer Worse yet, the conclusion was made mutually that a factory option was not going to satisfy the customer(s) in terms of aesthetic or functionality The [redacted] offered a possible superior aftermarket radio and Bluetooth option, with navigation, but had to research it The customer seemed enthusiastic about this option and upgrade as it would perform to the same or better standard as the radio she had in her last car It was clarified that this option would not void her overall warranty, but that the warranty for these new parts would be through the dealership installation policy as well as the manufacturer of these new and upgraded components The dealership would still very much like to craft a package for the customers that provides improved functionality and satisfaction, and work with the customer on the cost and time to do so We are eager to resolve this concern in a mutually agreeable fashion
The renter made a non-refundable online reservation thru a third party travel site This type reservation requires the renter to fully understand the terms and conditions (listed below - section 1) and also the car rental rules and policies (listed below - section & 3)We have agreed to remove the roadside assistance as this is not a requirement and should not have been charged, but the charges for the loss damage waiver remains, in accordance with the policies that the renter agreed to The renter must acknowledged that they have read and understand these policies, and here is a copy of that acknowledgement: Credit card informationYour card will be charged for the total cost of this reservation $when you reserve your carThis pre-paid reservation cannot be canceled, changed, or refundedPrepaid Rate Terms and Conditions.[ ] I agree to the Terms and Conditions and acknowledge that my payment is not refundable 1) PREPAID RATE TERMS AND CONDITIONSPREPAID RATES: Prepaid Rates are rates that are offered at low price because the customer pays in advance for a non-refundable reservationPrepaid Rates are non-refundable and reservations may not be modifiedAdvance payment in full is requiredYour credit card will be charged immediately for the entire rental reservationPrepaid Rates are subject to availability for participating car rental companies and locationsCharges cannot be applied to other rentals, services or merchandiseNo rental car rates or rental car availability are guaranteed until full payment is received.CANCELLATION: If you cancel for any reason your payment is non-refundableIf you modify this reservation, or fail to piyour rental car on the scheduled pidate, your reservation will be cancelled and you will not receive any refund or creditWe reserve the right to cancel or modify reservations without notice if it appears that a customer has engaged in fraudulent, illegal, or inappropriate activity or under other circumstances where it appears that the reservation contains, or resulted from a mistake or error.TOTAL PRICE: The price you selected includes the rental car rate, estimated taxes and applicable fees, and estimated exchange rates (if applicable)The price does not include additional fees/charges from the car rental company that may be incurred during your rental.MODIFICATION OF RESERVATION: The Prepaid Rate you selected applies to exact date(s)/rental days/car type reservedModifications to your reservation (including but not limited to name changes, date changes, etc.) are not permitted.EARLY OR LATE DROP-OFF: At check in, the car rental company will verify your drop-off dateRates quoted are based on pidate and length of rentalShould you choose to drop the car off before or after the drop-off date, the price is subject to changeIf you drop the car off early, you will not receive any credit or refundExtensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate you selected may not apply.OTHER RESTRICTIONS: This Prepaid Rate may not be combined with any other offers or promotionsPrepaid Rate reservations may not be eligible for express service, car rental loyalty programs, or frequent flyer miles; please refer to the car rental company for full details2) CAR RENTAL COMPANY RULES & RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select.Please read these additional terms and conditions carefullyThe Customer does not have an automatic right of cancellation unless such rights are provided for in the Car Rental Company Rules and Restrictions or Rental ConditionsYou agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability, minimum age requirements, and use of rental cars and/or other products or servicesYou acknowledge that some suppliers offering rental cars and/or other products or services may require you to adhere to local policies as a prerequisite to using and/or participating in the service and/or activity they offerYou understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the rental cars and/or other product or services, in your forfeiting any monies paid for such reservation(s), and/or in our billing you for any costs we incur as a result of such violation 3) Franklin Terms and ConditionsRenter QualificationRates are for renters or olderA valid drivers license, major credit card in the renter’s own name, and proof of full coverage insurance (if not purchasing ours) must be presented at time of pick up“Customers who use credit card insurance as their primary source of insurance for the rental will need to purchase LDW and SLI at the counter.”Any adjustments or changes to the reservation may result in a change of rate.It is our policy to hold reservations up to two hours beyond the scheduled arrival time, subject to published office hoursIf you experience delays, please contact the rental office so that they can make their best effort to extend your reservation
In regards to the radio, the dealership had already agreed to replace the radio at no cost to the customer before this concern was relayed to us Parts were ordered and arrangements were discussed for the repair with the used vehicle manager
In regards to Revdex.com case # [redacted] for Michael [redacted] , we were able to move him up on the waiting list and obtain a recall part for his vehicleWe performed the recall on his vehicle on 2-6-for himMr [redacted] stopped in to the dealership shortly after that recall repair and we spoke regarding his concerns about the processIn my opinion he left our conversation very happy and also brought his vehicle back into the dealership on 2-for us to change his oil and diagnose a window concern he was havingI would consider that issue resolved Darrel [redacted] Ewald Chrysler Jeep Dodge Ram [redacted] Direct line ###-###-#### Tell us why here