Albertson's

Albertsons [redacted] *** September 15, Revdex.com Serving the Snake River Region [redacted] *** Re: [redacted] *** Thank you for contacting Albertsons Customer CareWe have received your letter regarding Mr***’s double charge at his local Albertsons After reviewing the customer’s complaint, Mr [redacted] was contacted by the Director of Customer Service and Operations, Kristin SuttonHe was asked to come back into the store for the refundHe refused our offer to refund him at store level so a money order was sent to his home address If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at ###-###-#### Sincerely, [redacted] ***Director, Customer Interaction Center

Yes I contacted the store and no they didnot offer to refund

We referred this case to the Albertsons' Store Director to addressWe received a follresponse from the Store Director stating that she contacted the customer and invited him to return to the store to get free bacon to cover the extra charges he incurred due to product being mislabeled

We just today received a response to Ms*** after we emailed her back on the 14th to request that she provide the location of the store where this occurredWe have forwarded her complaint to the Store Director and he will contact her to address her concernsWe will send an update, if needed

Upon receipt of this case regarding concerns relayed by Mr***, we forwarded to District Manager, [redacted] Mr [redacted] contacted Mr [redacted] and discussed the concerns that he had with his local Albertsons storeMr [redacted] let Mr [redacted] know that he would have audits and checks done to address the problems with pricing that has occurredMr [redacted] also let Mr***s know that he would follwith him, in approximately days, to see how the store is doingMr [redacted] was satisfied with the steps that will be taken to address this complaint

Albertsons [redacted] *** May 6th Revdex.com/Serving the Snake River Region [redacted] Re: [redacted] Thank you for contacting Albertsons Customer CareWe have received your letter regarding Ms [redacted] and the cake she purchased at her local Albertsons storeAfter reviewing the customer’s complaint, [redacted] , the Store Director contacted the customer on May 5th The customer was offered a full refund for the cake that was purchased The customer was satisfied with this resolution If we can provide any information or be of service to you in the future, please feel free to contact us by email at [redacted] or by phone at ###-###-#### Sincerely, [redacted] ***Director, Customer Interaction Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have sent a request to Mr [redacted] to provide us with the location of the store where he shops so that we can request a refund from the Store Manager to be providedWe will follwith the final outcome

We have emailed MrHorne to ask that he provide the location of the Store where he was overcharged as this needs to be referred to the Store Manager and District Manager to resolveWe are waiting for that information

Upon receipt of this case, we forwarded to the store to addressWe received notification from Jorge G***, Store DirectorHe stated that he contacted Ms [redacted] and then met with her on 12/28/MrG [redacted] explained to Ms [redacted] that there was a system error that caused the issue, but that she was not overchargedDue to the issue that occurred and because of the poor service by the Assistant Manager, the Store Director went ahead and refunded the entire amount of the roast of $on that day for Ms [redacted]

Albertsons [redacted] *** June 4th Revdex.com/Serving the Snake River RegionP.OBox 9817Boise, IDRe: Craig Hocevar Thank you for contacting Albertsons Customer CareWe have received your letter regarding MrHocevar and his concerns about being overcharged at his local Albertsons storeAfter reviewing the customer’s complaint, Craig Hagmeier, the Store Director contacted the customer on June 3rd At this time we would ask that MrHocevar contact back the Store Director for resolution If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at 1-800-353- Sincerely,Michael MooreDirector, Customer Interaction Center

Albertsons [redacted] September 2, Revdex.com Serving the Snake River Region [redacted] Re: [redacted] Thank you for contacting Albertsons Customer CareWe have received the follow up letter requesting a copy of guidelines that our Pharmacies follow After reviewing the customer’s complaint, the Pharmacy District Manager, [redacted] , reached out to the customer to share with him the government’s own guidance on the anti-inducement provisionsWe have attached a copy of the provisions we are referring to with this letter If we can provide any information or be of service to you in the future, please feel free to contact us by email at [redacted] or by phone at ###-###-#### Sincerely, [redacted] Director, Customer Interaction Center

Upon receipt of this complaint from [redacted] we referred to the Store Manager where the customer attempted to redeem the rain checkThe Store Manager telephoned the customer and offered a $gift cardThe customer was invited to come into the store at their earliest convenience to pick up the gift card, which the customer accepted

This concern was referred to the Store Manager and to our Payment Services team for further investigation as the request for cash over was declined. As was previously advised to Ms. ***, the information that she is needing is not available to us and so unfortunately, there is nothing we can... do to assist her with what she is requesting. She would need to wait for her bank to take the hold off of this transaction.

Upon receipt of this concern, we forwarded to the Store Director for further reviewThe Store Director had her General Manager contact Ms [redacted] regarding her concernThe General Manager spoke with the customer and let her know that she had nothing to be alarmed or concerned about The Store Director and the Customer service Supervisor were doing a Wednesday ad check and observing our associates to see if they were engaging and greeting customers Once that was explained the customer was okay and said she would return to the store in the future

Dear Mr [redacted] , Thank you for sharing your concerns regarding the sourcing of the available selection of produce at your local storeAny item shown in our ads that has the “Local” tag should either be grown or manufactured in the state of CaliforniaIf there is any doubt on the location, or if there is a potential of having a mixed growing area including Arizona or other states, we will pull the tagPlease know that our preference is to always source locally when it is available and it makes sense to do soWe will be sure to continue sharing your feedback with our Merchandising Teams so they are kept in the loopThank you for your timeThank you, [redacted] Customer Support Contact ID [redacted]

Thank you for your recent email to our Denver Division office regarding the fraudulent activity involving your credit card information We appreciate you taking the time to write us about this, and regret that you were inconvenienced The disappointment and frustration that was conveyed in your email regarding the theft of your identity is understandable In reviewing your email you indicated that your credit card was never lost or stolen Based on this information, it appears that the perpetrator of the transactions in question obtained your credit card information unbeknownst to you and created a counterfeit/cloned card Albertsons uses standard retail practices when accepting a credit card and you should assume no liability of losses under these circumstances However, with these type cases it is difficult for a merchant to prevent a transaction of this type as the counterfeit card information is usually created along with bogus identification to match the individual that is presenting it Steps are being taken to prevent fraudulent activity of this typeCredit card issuers are deploying EMV chip technology on their cards in order to protect victims of identity theft In addition, merchants are directing their efforts to support this technology at the point of sale to include Albertsons Thank you for your recent email to our Denver Division office regarding the fraudulent activity involving your credit card information We appreciate you taking the time to write us about this, and regret that you were inconvenienced The disappointment and frustration that was conveyed in your email regarding the theft of your identity is understandable In reviewing your email you indicated that your credit card was never lost or stolen Based on this information, it appears that the perpetrator of the transactions in question obtained your credit card information unbeknownst to you and created a counterfeit/cloned card Albertsons uses standard retail practices when accepting a credit card and you should assume no liability of losses under these circumstances However, with these type cases it is difficult for a merchant to prevent a transaction of this type as the counterfeit card information is usually created along with bogus identification to match the individual that is presenting it Steps are being taken to prevent fraudulent activity of this typeCredit card issuers are deploying EMV chip technology on their cards in order to protect victims of identity theft In addition, merchants are directing their efforts to support this technology at the point of sale to include Albertsons

We have made several attempts to reach MrChitwood to find out the specific Albertsons location this case is concerning but have not received a responseWe will make another attempt to reach him and will update you with the outcome as soon as possible

We forwarded this concern to the Store Director of the [redacted] Albertsons store in [redacted] to contact the customer and discuss this concern