Albertson's, Inc. - all area locations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Your original sales associate could have made that happen but instead he chose to accuse me of having Alzheimer's and brought two other employees in on a lie---instead of admitting to this lie or doing your own investigation you carried on the party line and continued to say you had performed the work--this fraud should be reported so that consumers are aware of how your company does business--I will never allow any of my cars or people I know and communicate with to be treated the way I was by you and your employees---There are many trustworthy and reliable car repair places.  Yours is not one of them.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

After speaking with Jamie I have agreed to not only reimburse the requested amount of $300, but for good will purposes the entire cost of the invoice totaling $422.01.  This is done so with the hope that we can continue to do business together in the future.

In regards to Revdex.com case # [redacted] for Michael [redacted], we were able to move him up on the waiting list and obtain a recall part for his vehicle. We performed the recall on his vehicle on 2-6-16 for him. Mr. [redacted] stopped in to the dealership shortly after that recall repair and we spoke regarding...

his concerns about the process. In my opinion he left our conversation very happy and also brought his vehicle back into the dealership on 2-27 for us to change his oil and diagnose a window concern he was having. I would consider that issue resolved   Darrel [redacted] Ewald Chrysler Jeep Dodge Ram [redacted] [redacted]
[redacted] Direct line ###-###-#### Tell us why here...

In speaking with [redacted], and reviewing the repair history, we have agree that a miscommunication took place and the ignition coils were indeed not replaced as see had originally requested.  Therefore we agreed to not only replace  the ignition coils on her 2006 Dodge...

Durango at no additional cost to her but also reimburse the charges she had paid to update the PCM on the vehicle during her second visit to the dealership of $43.34.  At the time of the coil replacement we performed an electronic engine diagnostic test of the vehicle and confirmed that cylinder number 5 continues to have a misfire resulting in a check engine lamp even after replacing the coils.  With the customers permission we removed 3 of the fuel injectors in order to visual inspect and found all 3 to be cracked, worse of which being cylinder number 5.  We offered to the customer to replace these cracked injectors for cylinders number 3/5/7 for the cost of the parts only.  In further conversation with Amiee she has placed an order herself for all 8 injectors, 3 of which she will provide to us and we will install at no charge.  The remaining 5 injectors she is going to have replaced by a friend.  At this time we are waiting for [redacted] to bring in these parts.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

This is in response to the complaint filed by [redacted] about her 2014 Jeep Patriot. After receiving the complaint, we were in touch with the customer and worked together to trade her out of the vehicle. At the end of May, we were able to complete a deal and finalize it with the...

customer at the beginning of this month. As of now, she is now in a new 2016 Jeep Cherokee and we have taken her 2014 Jeep Patriot in on trade to resolve her concern. Thank you.

Mr. [redacted],
After reviewing your response, I am once again sorry for the way you feel about your most recent service visit.  Would there be a way you could swing the car by Ewald Chevrolet so I could see the markings you are referencing?  At that point, I would be more than glad to rotate your tires for free.  I will have you on your way in less than 30 minutes unless you want a free wash and vacuum too.  If that is the case it may take an hour to complete.  I hope this resolves all of your concerns.
Have a great afternoon,
[redacted]

I submitted a complaint yesterday against Ewald Automotive Group. I wanted to provide an update that my money was refunded to my account this morning and the issue has been resolved. My complaint ID is [redacted].Thank you,
[redacted]

The renter made a non-refundable online reservation thru a third party travel site.  This type reservation requires the renter to fully understand the terms and conditions (listed below - section 1) and also the car rental rules and policies (listed below - section 2 & 3). We have...

agreed to remove the roadside assistance as this is not a requirement and should not have been charged, but the charges for the loss damage waiver remains, in accordance with the policies that the renter agreed to.  The renter must acknowledged that they have read and understand these policies, and here is a copy of that acknowledgement:  Credit card informationYour card will be charged for the total cost of this reservation $78.57 when you reserve your car. This pre-paid reservation cannot be canceled, changed, or refunded. Prepaid Rate Terms and Conditions.[ ]  I agree to the Terms and Conditions and acknowledge that my payment is not refundable.   1) PREPAID RATE TERMS AND CONDITIONSPREPAID RATES: Prepaid Rates are rates that are offered at low price because the customer pays in advance for a non-refundable reservation. Prepaid Rates are non-refundable and reservations may not be modified. Advance payment in full is required. Your credit card will be charged immediately for the entire rental reservation. Prepaid Rates are subject to availability for participating car rental companies and locations. Charges cannot be applied to other rentals, services or merchandise. No rental car rates or rental car availability are guaranteed until full payment is received.CANCELLATION: If you cancel for any reason your payment is non-refundable. If you modify this reservation, or fail to pick-up your rental car on the scheduled pick-up date, your reservation will be cancelled and you will not receive any refund or credit. We reserve the right to cancel or modify reservations without notice if it appears that a customer has engaged in fraudulent, illegal, or inappropriate activity or under other circumstances where it appears that the reservation contains, or resulted from a mistake or error.TOTAL PRICE: The price you selected includes the rental car rate, estimated taxes and applicable fees, and estimated exchange rates (if applicable). The price does not include additional fees/charges from the car rental company that may be incurred during your rental.MODIFICATION OF RESERVATION: The Prepaid Rate you selected applies to exact date(s)/rental days/car type reserved. Modifications to your reservation (including but not limited to name changes, date changes, etc.) are not permitted.EARLY OR LATE DROP-OFF: At check in, the car rental company will verify your drop-off date. Rates quoted are based on pick-up date and length of rental. Should you choose to drop the car off before or after the drop-off date, the price is subject to change. If you drop the car off early, you will not receive any credit or refund. Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate you selected may not apply.OTHER RESTRICTIONS: This Prepaid Rate may not be combined with any other offers or promotions. Prepaid Rate reservations may not be eligible for express service, car rental loyalty programs, or frequent flyer miles; please refer to the car rental company for full details. 2) CAR RENTAL COMPANY RULES & RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select.Please read these additional terms and conditions carefully. The Customer does not have an automatic right of cancellation unless such rights are provided for in the Car Rental Company Rules and Restrictions or Rental Conditions. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability, minimum age requirements, and use of rental cars and/or other products or services. You acknowledge that some suppliers offering rental cars and/or other products or services may require you to adhere to local policies as a prerequisite to using and/or participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the rental cars and/or other product or services, in your forfeiting any monies paid for such reservation(s), and/or in our billing you for any costs we incur as a result of such violation.  3) Franklin Terms and ConditionsRenter QualificationRates are for renters 23 or older. A valid drivers license, major credit card in the renter’s own name, and proof of full coverage insurance (if not purchasing ours) must be presented at time of pick up. “Customers who use credit card insurance as their primary source of insurance for the rental will need to purchase LDW and SLI at the counter.”Any adjustments or changes to the reservation may result in a change of rate.It is our policy to hold reservations up to two hours beyond the scheduled arrival time, subject to published office hours. If you experience delays, please contact the rental office so that they can make their best effort to extend your reservation.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com Complaint Department,
Mr. [redacted] used our service department on 03/18/2015 to service his 2002 Mercury Sable.  We provided him with a Free Lube, Oil, and Filter change.  The service also included a free tire rotation, which we did.  In addition to, we did a free inspection on his...

car to let him know some things that his vehicle was in need of, which he declined at his visit. 
As soon as I was aware the Mr. [redacted] was not happy with his visit I tried to contact him.  He sent in a complaint through our dealership email system.  I tried to call first, but his cell phone was disconnected.  Then, I sent an email to figure out what we could do to rectify the situation.  I apologized and even offered to rotate his tires again at no charge.  The last email I sent him was on Sunday, March 22nd, 2015 and he did not respond to it.
Please see the attached repair order for verification that the service was completed.  I also attached the email thread between us so you can see that we made every attempt to make sure he was happy.  We even offered to take him on another test drive.
[redacted]
[redacted]
Ewald Chevrolet Buick, LLC.
###-###-####

This lady came in and cancelled her service contract on 8/19/16 with Andy.  He asked her why and she said she was buying a car elsewhere.  She had no interest in us working a deal for her. He canceled her service contract and the check was mailed to Chrysler Capital (where she had her...

loan) on 8/26/16 for the amount of $903.97. She called to follow up and both Ryan and Andy have told her that the check has to go to the lender because she still owes money on it.  She is being insistent for the money because of whatever deal she worked out with the other dealer. I have attached all the supporting documents showing the cancelation form and the check to the lender. Thank you.

In regards to the radio, the dealership had already agreed to replace the radio at no cost to the customer before this concern was relayed to us.  Parts were ordered and arrangements were discussed for the repair with the used vehicle manager.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Mike [redacted]

The initial emails from the customer were unfortunately directed to a dead inbox.  The new [redacted] reached out and spoke with one of the customers/owners to apologize for the lack of communication and inability to follow up.  At this time a meeting was scheduled with the [redacted]...

[redacted] to discuss options for repair or replacement of the radio and Bluetooth.  One of the customers did bring the vehicle in and meet with the [redacted].  After discussion, a few misconceptions were clarified.  An upgraded option through the manufacturer is, due to the design of the vehicle from the manufacturer, not feasible nor cost effective for the customer.  Worse yet, the conclusion was made mutually that a factory option was not going to satisfy the customer(s) in terms of aesthetic or functionality.  The [redacted] offered a possible superior aftermarket radio and Bluetooth option, with navigation, but had to research it.  The customer seemed enthusiastic about this option and upgrade as it would perform to the same or better standard as the radio she had in her last car.  It was clarified that this option would not void her overall warranty, but that the warranty for these new parts would be through the dealership installation policy as well as the manufacturer of these new and upgraded components.  The dealership would still very much like to craft a package for the customers that provides improved functionality and satisfaction, and work with the customer on the cost and time to do so.  We are eager to resolve this concern in a mutually agreeable fashion.