Albion Global Inc.

Complaint Every time I try to call Albion Global their phone number is changed,I can not get service. I renewed my service with Albian, 02-13-2014,and payed $150.00 for the year for computer fixing when needed, spoke to a [redacted], on 04-23-2014 , 04-24-2014 and 04-26-2014 called Albion and spoke with several associates named,[redacted] and [redacted] and [redacted].The phone number for Albion is always changing making it hard to get service, On 08-28 & 29 2014, I wanted service on my computer but I could not reach Albion, once again they have changed their number.If I can not reach them for service that I payed for I would like my money back or service to my computer.Desired Settlement $150.00 is the price I paid for the year up until 02-13-2015, with several months to go I think a full refund is in order, espically for the unanswered phone calls my computer running very slow and the time it took to make out this report.Business Response Hi [redacted]We are sorry for the inconvenience caused to you. But due to some technical fault, we have changed the numbers and same has been updated on our website and also we have sent an email to all our customers for the same.Feel free to contact us if you have any issues. We sincerely apologize for the same.RegardsAlbion GlobalConsumer Response The response from Albion had NO contact phone number in it, and I did not get a email stating their new phone numbers like Albion stated in their response to me ??? ALSO I called their home office in [redacted] and the operator stated Albion Global is no longer in that building.The latest phoned number I have for Albion is, [redacted] which I get no response on.I have no idea what to do and very disappointed with the lack of service from Albion Global. Any suggestions from you all would be greatly appreciated. It makes me so so mad to pay for something and not get the service. Thank You for your time in trying to resolve my problem. [redacted]Final Consumer Response Albion Global has responded to me on your inquiry by phone, and took care of my computer problem. Revdex.com thank you so much for your help and the new phone number for Albion Global is, [redacted], just in case you get another complaint. [redacted]

not satisfied, scammers, stole my information, asked ,me for my financial information, and infected my computer and charge me the amount of $199.I received the call on 13th feb 2015 and they told me my computer is hacked and they started working on my computer and told me that m hacked and my personal information is also hacked and told me to fix it urgently otherwise I loose my data and other stuff. and they took money from me forcefully $199 by scaring me. but all they did to my computer was nothing but infected my computer where its working in very bad condition. then I consult a friend of mine who is a technician he told they are scammers and they did nothing to my computer. and when I called them to ask for my money they did not revert on to that and now they are not picking up the call. and now they are calling me from different numbers and asking me for more money.Desired Settlementi want the money back $199 as soon as possible otherwise I am going to dispute the charge.Business Response Contact Name and Title: [redacted], ManagerContact Phone:[redacted]Contact Email:[redacted]I spoke with the customer and we will process a refund asap.

Albion Global Inc. I have paid for a 3 year contract to service my computer and can no longer contact them.When my [redacted] printer was not connecting to my computer I contacted [redacted] for assistance, I found myself put through to a very helpful man who said he could solve my problems he then went on to say that he was from Albion Global Inc. and went on to sell me a three year contract commencing on 3rd September 2013 I paid £222.10 or $346.00. USD. They fixed the problem and said they would service my computer on request every month or so. I have had the same problem with the printer on a number of occasion since and they have always been available to help and sort out the problem. When I wanted to contact them yesterday 11th May 2014 the number was unavailable.Desired SettlementA refund of £150.00 as I have approximately two and a half years to run on this contract.Business Response Our Toll Free number has changed to X-XXX-XXX-XXXX. Email informing all our customers the same was sent out in February and at an interval of a week it was sent out again, we apologize for the inconvenience. We are available 24*7 at X-XXX-XXX-XXXX and for UK customers X-XXX-XXX-XXXX.Albion Global.Consumer Response Thank you Revdex.com for your assistance with Albion Global Inc. I had not been notified of their change of telephone number and assumed they had stopped trading. When I called the new number this evening, they called me back and solved the ongoing problem I have been having.

I was contacted by Albion Global and told they were going to refund the money I was contacted by Albion Global and told they were going to refund the money I paid them for computer repair service on 6/15/13 of $260.00 for two years service due to poor service. That is an understatement. I was told the money would be put back on the credit card I used to purchases their service. It has not been refunded at this timeI would rather they send me a check for the $260.00. I do not want to have any further dealings with this company or have them have my credit card number.To say Albion Global is running a scam would be an understatement. Desired SettlementI would rather they send me a check for the $260.00. I do not want to have any further dealings with this company or have them have my credit card number.Business Response We have checked the details of successful resolution & subscription of Mr. [redacted] dated 15th of June 2013 for $ 200.We do not call back our customers but during the period of Subscription we suggest the customer to call us for unlimited times.Now the subscription has expired on 14th of June, 2015 and there is an issue coming up that we have said that we are going to refund the money sounds awkward and we disclaim about any outgoing call in respect to such incident and most important point is that we do not call our customers and promise to refund saying that our services are poor.We would still go ahead and resolve any system related issue which is possible to be resolved over the remote access free of cost to prove our service quality if Mr. [redacted] wants but we do not intend to return the money after the expiry of the subscription.Consumer Response Albion Global Inc. promised a full refund and I expect to receive it. Albion Global Inc. should not be allowed to operate in the United States. Albion Global Inc is a dishonest deceitfully company at best.I hope you keep my complaint on record. I hope the next person checks with the Revdex.com before they do business with Albion Global Inc.

LIED TO ME ABOUT MY COMPUTER, INFECTED MY COMPUTER, I LOST MY IMPORTANT DATA, SALES GUY WAS VERY RUDE, TOOK THE MONEY OUT OF MY POCKET.THE COMPANY [redacted] CALLED ME ON 21/02/2015 AND THEY TOLD ME THAT I HAVE PROBLEM WITH MY COMPUTER AND THE SALES GUY SCARED ME BY SHOWING ME FAKE UPDATES WHERE IN THEY OPPOSE I AM HACKED AND CHARGED ME $349.99 TO FIX THE PROBLEM. THEY WERE SCAMMERS,THEY LIED TO ME FOR EVERYTHING. I WANT MY MONEY BACK.Desired SettlementTHE PAYMENT OF $350 TO BE IN MY ACCOUNT.

THEY INFECTED MY COMPUTER, THEY TOOK THE MONEY OUT OF MY POCKET, INSTALLED FAKE SOFTWARE, FOOLED ME BY SHOWING FAKE UPDATES I GOT A CALL FROM PRIVATE NUMBER. THEY TOLD ME A HAD PROBLEMS WITH MY COMPUTER AND THEY WOULD FIX IT. THEY CHARGED ME $399. THEY FOOLED ME INTO THINKING I WAS GETTING A SECURITY SYSTEM FOR MY COMPUTER. THE SOFTWARE THEY INSTALLED WAS A SCAM AS THE SYSTEM DID NOT PROTECT MY MACHINE. AND NOW WHEN I AM CALLING THEM TO FIX THE COMPUTER THEY ARE NOT ANSWERING AND ONE OF THEIR SALES GUY CALLED ME TOLD ME I HAVE TO BUY ANOTHER SOFTWARE TO FIX THE COMPUTER.Desired SettlementTHEY CHARGED ME $399 AND I WANT A REFUND OF THIS MONEY. AND I WANT THEM TO RETURN ME WITH A NEW COMPUTER.

Received call they had to refund my money from service I purchased. Unable to credit my credit card. Wants me to buy reloadable money card. Purchased service contract in October 2013 using my [redacted] I received their number originally from [redacted]. I was having a problem connecting my printer to a my laptop. They fixed that problem. Was called by company rep. about 6 months ago and he advised they had to refund purchase amount since they could not perform service. That amount was $229.00. I needed to get [redacted] reloadable voucher card or get refund on line. When tried to get refund on line, found out they tried to charge my [redacted] with a cash advance using [redacted] to somewhere in Florida. Called credit card company. They blocked all charges and issued new card. The contact information I have been receiving is from a [redacted] in their billing department at [redacted]. Am also reporting this to FBI. I know now this is a scam. They are suppose to call me back in a few days to see if I got money card. Desired SettlementI don't to receive any more phone calls from this company. I just want my contract to expire an for them to leave me alone. I am not purchasing anything else.

If this is Albion Global support, they are telling me that [redacted] shut them down and they have to refund my money. I can not find them on your website. Recently I have been getting phone calls from them to refund money and saying that I have a one year contract. They want me to buy a green dot [redacted] refund card and put hundred and $50 on it and then call them and give them the number so they can supposedly add $150 to it!! This just sounds like a scam why don't they send me a gift card in the mail with the money already on it or a check from them. The person I have been talking to is [redacted] X-XXX-XXX-XXXX [redacted]Desired SettlementWe just want the phone calls to stop but, if they really do owe us a refund, have them to send us a check in the mail. Business Response Hi [redacted]We are sorry for the inconvenience caused to you. Albion Global never call back their customers without any reason and without any reason why we refund your amount. This is not true. You must be getting scam calls from some other company. We request you to please don't entertain these calls and never give remote access of your computer. In case if you face any issues, feel free to contact us.RegardsAlbion GlobalConsumer Response Thank you very much for your speedy response!

They continue to try and sell me services for a computer that has been trashed. They are a total scam and continuing to call me constantly.I believe they make up issues that don't exist and then say they have repaired them. Then they call and say I have even bigger issues and there is an additional charge to fix the additional issues. I wanted a new computer so I took it into a retailer and bought a new one as the old one had [redacted] and I could get a new one for just a few dollars more with the new operating system. So that is what I have yet they still call me and tell me my computer has a bad virus that they need to fix for more money. They do not know what type of computer I now have or what operating system. yet they tell me they are getting updates from my computer (it is in Heaven) it was destroyed all I have is the old hard-drive sitting in a cardboard box. These people should not be allowed to operate anywhere they are just trying to take advantage of non tech type people and it might have worked if I hadn't upgraded to a new computer. They seem to have most of there phone people off shore and can barely speak English but they all have aliases (American sounding names). They call from many different area codes and numbers [redacted] and others). Please do what you can to put a stop to this unethical operation.Desired SettlementA cease and desist of there constant harassment.Business Response Albion calls its customers only when it is extremely necessary or when the customer has called us and expects a return call. There are many frauds and scammers who call people everyday taking the names of many brands like [redacted] etc. similarly few of them are impersonating our company too.We strongly suggest that anyone who is getting such calls should not entertain those calls moreover; they should report it as soon as they can.You may gather more information from [redacted] website: Home > Privacy > Protect yourself from scams > Avoid tech support phone scamsConsumer Response Since the complaint was filed the calls have ceased so that was a positive. Also the callers new everything about my previous system including my cr from Albion. However the end result so far of the calls stopping is all that I wanted. So I am satisfied at this time.Thank You,[redacted]Final Consumer Response

SCAMMERS, TOOK THE MONEY FROM ME, HACKED MY COMPUTER, FAKE INFECTIONS , NO SERVICE PROVIDED,NOT RECEIVING CALL. NOT INTIATING THE REFUNDALL OF SUDDEN MY COMPUTER STOPPED WORKING AND I [redacted] THE NUMBER FOR THE SUPORT AND THESE PEOPLE GOT CONNECTED TO ME NAD THEY STARTED SCARING ME ON THE STARTING OF THE CALL THAT I HAVE ALOT OF INFECTIONS IN THE COMPUTER AND THEY NEED TO CONTROL THE SCREEN SO THAT THEY CAN CHECK BUT IT WAS NOTHING THEY DID JUST SHOED THE FAKE THINGS AND TOLD ME TO PAY $1500 AND I SAID OK WILLGO AHEAD AND SAVE THE COPMPUTER BUT THEY DID NOTHING TO THE COMPUTER AND NO SOFTWARES WERE PROVIDED TO ME AND WHEN MY COMPUTER WAS MESSED UP I CALLED THEM BACK TO FIX THE COMPUTER BUT THEY ASKED MEW TO PAY AGAIN BECAUSE ACCORDING TO THEM MY SOFTWAES WERE NOT RESPONDING AND NOPW THEY WANT ME TO PAY OTHERWISE MY COMPUTER MAY CRASH AND THEY WILL NOT FIX THE COMPUTER.Desired SettlementI WANT MY ALL SOFTWARES WHICH MY COMPUTER IS REQUIRING AND I WANT MY $1500 ALSO BACK IN MY ACCOUNT OTHERISE I AM DISPUTING THE CHARGE BACK..AND THEY ARE FAKE PEOPLE AND SCAMMING THE CUSTOMERSBusiness Response Contact Name and Title: [redacted], ManagerContact Phone: [redacted]Contact Email:[redacted]Left message with my return call information

Excessive sales practiceAt some point, I spoke to someone at the company about security issues regarding my computer. I noticed after purchase that I might have unwittingly participated in a scam. This company constantly harasses me with phone calls from different numbers around the country in spite of my plea for them to quit calling me and my lack of interest in their product. As of now, I have 18 phone numbers blocked from this company. I need them to stop!!Desired SettlementI would like for them to stop calling me please. Business Response Albion calls its customers only when it is extremely necessary or when the customer has called us and expects a return call. There are many frauds and scammers who call people everyday taking the names of many brands like[redacted], etc. similarly few of them are impersonating our company too.We strongly suggest that anyone who is getting such calls should not entertain those calls moreover; they should report it as soon as they can.You may gather more information from [redacted] website: Home > Privacy > Protect yourself from scams > Avoid tech support phone scams -

I contacted the company to help with a computer issue. Once they got access to my computer they locked it with a password and I could not get into it.2014, credit card payment for $150.00 USDDesired SettlementI want my money returned for the service that I paid for.

I called to cancel my accountI called customer service at this number(1-[redacted]) to get information on my account. I told the Service Rep. that I wanted to close my account. He asked me why and I told him that I didn't need it. He asked me why and I told him that wasn't his concern. He then told me to go [redacted] myself and hung up. I also want the support techs from this number to stop calling trying to get me to let them get access to my computer.Desired SettlementI want a refund of any unused portion on my account and the account closed.

THESE PEOPLE ARE A SCAMI tried calling these people to get my money back which they refused and told me they have my card info and they will charge me more money... I have reported these people as a scam with the police as wellDesired Settlementdiscoonect from the csam people and full refundBusiness Response Contact Name and Title: [redacted], ManagerContact Phone: [redacted]Contact Email: [redacted]I contacted this customer who stated he was 80 years old and do not recall attempting to contacting us or [redacted] or the Revdex.com. Communication was difficult so I left my contact information for him to return my call should he remember the issue.

We have no business with your company, yet your customer service people keep making harassing calls. You've been told to stop numerous times.In 2012, we reported to the Revdex.com the damage you did to our computer, including hacking, representing yourself as [redacted], claiming our new computer needed repairs, downloading malware to our computer, and crashing the hard drive. After many months of chasing after you, we got back the nearly $200 you charged for the sham repair. (We contacted [redacted], your president, and threatened him with a lawsuit.) However we have never collected for the ruined computer or the expensive service contract to the [redacted] who undid your mess and retrieve our files. We did not take further action, being glad to be free of this unethical enterprise. We did file a report with the FBI for internet hacking and fraud.We are writing to the Revdex.com again, due to your numerous, unending, harassing phone calls. In the past several weeks, you have dialed our business number a minimum of 14 times pretending to be "our computer tech company" informing us that our computer is in need of repairs - each time attempting to initiate a new scam!!! When we hang up, you simply dial again.Considering the damage you have already caused our company and the criminal intent of each new call, we are taking every recourse against this harassment. Each of your reps readily identified himself as Albion when asked to identify his company. Each had access to our private information further verifying that these were targeted calls designed to scam. We informed each caller that the contact, the intent to scam, and the familiar use of private information was highly offensive and criminal. We ordered each caller to cease and desist, to remove the number from circulation, and stop calling. But Albion keeps calling back, several times a week, attempting another scam. The last call was earlier today. We require that [redacted] or your current customer service contact respond to this complaint promptly and explain precisely how she will see to it that Albion Global Inc. never contacts us again. We hold Mr. [redacted] directly responsible and liable for the failure of this employee to stop all harassment.Desired SettlementCEASE AND DESISTPledge that Albion Global Inc. will cease and desist from contacting the complainant at this phone number: [redacted] and or any other existing numbers or addresses.Then see to it that Albion Global Inc. never contacts this complainant again at any time for any reason.Business Response [redacted] calls its customers only when it is extremely necessary or when the customer has called us and expects a return call. There are many frauds and scammers who call people everyday taking the names of many brands like [redacted], [redacted], etc similarly few of them are impersonating our company too.For more information please visit our website http://[redacted] and note down our email id. Also note down the Toll Free Numbers and you could see yourself that we did not call you at any point of time. Beware of illegitimate callers too. Also, send us an email immediately if you suspect that we are calling you.Consumer Response Madame, we assure you most readily that your representatives call incessantly and without end. This has already been documented by unhappy customers on the Revdex.com website and unhappy customersreporting on other sites. It is your modus operandi. It is your way of doing business. It is established. So for your to lie and state that "[redacted] calls its customers only when it is extremely necessary or when the customer has called us and expects a return call," is a useless statement and a waste of everyone's time. But you have a much bigger problem, Madame. We are not your customer. Let me state that again, Madame. WE ARE NOT YOUR CUSTOMER. We are the hard drive you crashed after you hacked into ourbrand new computer, shut off the internet, then represented yourself as McAfee correcting the problem. We are very angry people damaged by your fraudulent and criminal activities. Let us assure you, Madame, an expensive deconstruction of that mess by trained technicians traced every little bit of fraud directly back to you: [redacted] Global Inc., down to every last little piece of malware. And in the same manner, we have traced every sickening, harassing phone calldirectly back to your call center. Let us state that again: WE HAVE TRACED EVERY SICKENING,HARASSING PHONE CALL BACK TO YOUR CALL CENTER. Which brings us to your biggest failure as a customer service rep - the resolution, Madame.It is why reputable businesses hire customer service reps. Your job description is to resolvecomplaints. Your failure to acknowledge our requested resolution in your reply iswithout excuse. Simple and straight forward, Madame, you are to remove our phone numberfrom your business files. It is listed with the owner's name and address at the top of this complaint. This activity will take you three minutes. If you fail to remove our information from you files we will proceed as follows.Upon receiving even one more phone call from Albion Global Inc. we will initiate a restraining order naming [redacted] as the responsible party. We will hold him liable for all further harassment by ALbion employees. We will hold him directly responsible for the failure of this customer service rep to resolve this matter.Needless to say, we find the response of this individual insulting. She has no skills seeking resolution. She has no training in customer care. We reject this reply.

They put a popup on my computer .and forced me to pay for the Securities which were fake.and did not do the refund whn I asked.Because of the popup I got I called them and I was told that I should get a security and I didn't needed it they said what they are giving is for 5 years and they charged me $199.99 and I was still having problems with my computer so I called them and requested for the refund and they did not entertained my request. So I am very angry with the kind of services they provide. Desired SettlementI do not want any Settlement I just want these people to stop because what they are doing is not Ethical and I assume many people must be getting Affected by the Shady business that [redacted] is doing . I would like this to stop for the Betterment of Customers or id rather say the Victims. This Should be Stopped and People Should know about [redacted] I do not want any of my friends or family to go through this. They work under the name of Albion Global ..[redacted]Business Response Contact Name and Title: [redacted], ManagerContact Phone: [redacted]Contact Email: d[redacted]I left this customer a message with my return call information. I will also process a refund for the amount she was charged.