Albo Appliance

Review: they lie about availability and deliveryDesired Settlement: I would love them to stop lying to me about delivery dates,I've gotten 4 already and still no refrigeratory

Business

Response:

Review: [redacted] and [redacted] bought a ** microwave from albo on4/25/15. it was delivered shortly thereafter. we installed it and the next morning the front sagged 3/8" or more. investigating further the sheetmetal on the top was badly deformed around the two anchors. we removed it and found the anchors have no structural integrity other than the lightweight sheet metal.albo refuses to come and look at it referring us to [redacted]. the earliest technician they could schedule is july 1 (6 weeks from now).we don't want to use it - we just want to return it for a refund. we will have the credit card company stop payment.if they don't pick it up we'll be forced to install it to get it out of the way.Desired Settlement: return and refund desired.

Business

Response:

Under the terms of the sales agreement this product is covered under the ** Warranty. They are the ones that determine the fitness/defect of a product once it is installed. We will contact **, on the customers behalf, to try and get the date moved up.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: "trying to move up[ the date" from july 1 is nonresponsive to the exigency of the issue. our house is torn apart because this unit sits in the dining room and all the contents of the cabinet are scatterred around the house. perhaps I wasn't clear. please see the following [redacted] review : [redacted] 0 friends 2 reviews Share review Edit review 5/27/2015 the purpose of a brick and mortar company is to provide a level of service not available on the internet.in the past albo appliance (audubon, nj branch) has performed admirably in that role. we bought a ** stove whose burners were so easily dislodged that they were a danger (unstable platform to pots and pans).** battled mightily but our albo rep, ginny, held ground ultimately replacing it with a [redacted] stove.since then we bought from albo a ** microwave and a ** refrigerator and a garbage disposer.that was then, this is now.we decided to not repair our microwave (blower died) and bought from albo a lower level ** microwave , [redacted], that had the features we want.we installed it under a typical cabinet using filler blocks, as recommended, to match the cabinet overhang. the microwave rests on a rear bracket and is then raised and secured with two machine screws that screw into two anchors on the top of the microwave. (the directions call for three, but only two are available)the day after it was installed it had sagged away from the cabinet 3/8" or more. we were able to see the two anchoring spots and they had deformed the top of the cabinet by that 3/8".we dropped the front of the cabinet and reassured ourselves that the anchors were totally dependent on sheet metal for strength!!!! apparently, in **'s attempt to compete at the low level they sacrificed structural integrity. (i realize we could remove the filler blocks and crank away on the fasteners but the fasteners would go deeper into the unit than designed contacting who knows what.no consumer could possibly see this defect in any reviews.and what does this brick and mortar company do to serve a function? "we're just salesmen" and "we don't have technical people".they referred us to a ** phone number (not even facilitating the process by calling their ** rep). ** jumped right on it and said we could get a technician july 1 (six weeks hence)all we wanted is to return a structurally deficient product that is impossible for a consumer to see. easy peasy. not so in the new albo world.we've filed a Revdex.com complaint and stopped payment with the credit card company.what a horrible way to do business. ginny, wherever you are, you're missed!!! [redacted]

Review: The Albo store (124 Kings Highway, Maple Shade, NJ 08052) refused to honor their promise to take back a bed we bought from them if it did not work for us. We tried beds in the store and only one was at all comfortable for my husband and seemed comfortable for me. However, after using the bed for a full night, I discovered that over several hours the bed caused me a great deal of pain in the back and hips. We tried it one more time and then called the store on February 15 and spoke to the salesman, [redacted], who said (contradicting what he said when we bought the bed) that we could not return the bed. That is, when we had bought the bed on February 9, [redacted] told us that if the bed did not work out for us, then they would take the bed back. [redacted] said either “we will come and pick it up” or “we will come and get it”—he used one of these expressions but we are not sure which. With this spoken assurance, we bought the bed. On February 15, when we said that unfortunately the mattress was causing me a great deal of back pain, [redacted] told us that they never had any problems with any bed and that they never took one back. He would not discuss the promise he made. He instead said he would have to speak with the manufacturer. We called the next day and the day after and finally he said that the manufacturer never took back mattresses, only swapped them in a period between 30 and 120 days. We said that was not satisfactory, and so he asked us to take it up with the manufacturer.

It took several days to get an answer from the manufacturer’s representative. We finally spoke to him on February 2. He confirmed what the salesman had told us, saying that they absolutely did not take back mattresses. He then said that it was the responsibility of the store to honor any returns policy. The store does not have a written or posted returns policy and does not sell goods "as is." In short, this is a run-around. The store has no written returns policy.Desired Settlement: The store should honor its promise to take back the mattress and refund our money. They have a statement on their invoice that is not legal in New Jersey saying "ALL SALES FINAL." The attorney general says that they cannot do this unless all goods are marked "as is." See http://www.nj.gov/oag/ca/brief/buyfurniture.pdf for a statement from the New Jersey Attorney General of about returning furniture, which specifically mentions mattresses.

Business

Response:

1. Our invoice does state on back that 'All sales are Final' but we deliver to multiple states. 2. Our invoice on the front stated 'The merchandise...special order, noncancelable or returnable. Product covered under the manufacturer's warranty only' 3. The manufacturer's rep from [redacted] mattress contacted them directly. The husband stated that the mattress was fine. The manufacturer's return policy on that bed can only be claimed between 30 and 120 days. They would not take back the mattress prior to 30 days. This return process is through and by the [redacted] manufacturer. The product she purchased is one of the very few the manufacturer issues a comfort guarantee but you still need to abide by their terms.

Sent on: 3/13/2014 10:41:36 AM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted]/Albo: 1. Our invoice does state on back that 'All sales are Final' but

we deliver to multiple states.

[redacted] NJ Office of theAttorney General, Division of Consumer Consumer Affairs consumer brief states: "...if the the item is NOT marked "as is" the seller

1. [redacted]/ALBO: 1.

may not use words like "nonrefundar invoice does state on back that 'All sales are Final' but we deliver to multiple states.

" "all sales final," "no cancellations" or "all mattress sales final" on the sales ticket or the contract." I do not understand why Mr [redacted] makes the statement that 'we deliver to multiple states'. The law in New Jersey prevails in New Jersey regardless of any other state's laws regarding furniture sales.

[redacted]/Albo: 2. Our invoice on the front stated 'The merchandise...special order, noncancelable or returnable. Product

covered under the manufacturer's warranty only'

RESPONSE

[redacted] This was NOT a special order. We purchased a mattress right there on display in the store. There was no special order. We tried out the mattress displayed. We did not order a 'special' order.

[redacted]/Albo: 3. The manufacturer's rep from [redacted] mattress contacted them directly. The husband stated that the mattress was fine. The manufacturer's return policy on that bed can only be claimed between 30 and 120 days. They would not take back the mattress prior to 30 days. This return process is through and by the

[redacted] manufacturer. The product she purchased is one of the very few the manufacturer issues a comfort guarantee but you still need to abide by their terms.

[redacted] Yes, my husband said the mattress was fine for him but 2 of us must sleep on it. It may be a wonderful mattress--but not for me. My husband is part of this complaint as he witnesses that this particular mattress aggravates back pain for me when slept on for a normal 7 hour night. Also, please refer to [redacted] #1 above. It is illegal in NJ to state that your 'furniture' product including mattresses in nonreturnable and nonrefundable. We paid our money to ALBO. We did not pay any money to [redacted] representative, [redacted], to whom [redacted] referred.

Regards,

Business

Response:

1. The mattress was a special order and fabricated for that customer on which they have slept on. Albo does not take back or exchange any mattress. This was stated prior. Any warranty/comfort issues is solely up to the manufacturer's discretion ([redacted], [redacted] Representative). 2. It is Albo's policy to try and resolve issues our customers have with the manufacturer. In this case the manufacturer has offered to exchange or upgrade the mattress for the customer. This was relayed to [redacted] but we have yet to get a response.

Albos is not to be trusted. We bought a refrigerator there and gave the salesman our measurements. The refrigerator came and was too short, plus it was dented merchandise. They took it back and sold us another one which fit. It is not a year old yet, and broke. The repairman told us today that it was an old model which Albo never told us.