Albright Tree Service

I am respondi [redacted] to a complaint we recently received from the Revdex.com regarding [redacted] ***, [redacted] **, ID # [redacted] The customer is indicating the salesperson told him the new Chevrolet Bolt had the DC Fast charging systemThe unit he purchased does not have the DC Fast ChargeIt does have the Fast charge for VoltsThere may have been some confusion regarding quick, fast and DC Fast Charging optionThe customer should have looked at charging port, which is like a gas filler doorIt clearly shows that the car did not have the DC Quick Charge systemBut it does have the Fast Charge systemThe DC quick charge can only be used at commercial charging areasIt is cost prohibitive to install in your homeWe are sorry for any confusion and misunderstanding that may have taken placeHowever, we are unable to allow the customer to return the car and we are unable to install the DC Quick charge in the BoltThe customer was also not charged for the option he said he did not getThe window sticker on the car clearly does not say the Bolt had the DC Fast Charge systemAgain, we are very sorry for any misunderstandingThanks, [redacted] PresidentGuaranty Chevrolet

At the time, this home was outside of the builders warranty coverage period for a sump pump malfunctionThe builder did investigated the matter promptly, however there were questions raised by the customer as to coverage, and the detail of the inspection preformed at the time by the builder representative The sump pump apparently had failed, sump pumps would not fall under the builder warranty coverage after the 2nd year This sump pump was eventually addressed by the customer’s contractorAlthough, the belief of the builder’s inspection, was the new sump pump was not fully installed properly thus not functioning as intended, contributing to the water infiltration into the home(by the sump pump not functioning properly) In the course of other work being performed by the customer’s contractor, they discovered a foundation wall crackThis crack was located several feet away from the sump pump.This wall crack was reported to Winchester Homes Incby the customer, and the wall crack was repaired and addressed by the builder (Winchester Homes Inc.) based on warranty guidelinesIn closing, the wall crack was repaired by the builder, under our warranty guidelines The sump pump malfunction was outside of the builders warranty coverageThere did seem to be some misunderstandings during the inspection process, and in retrospect the builder warranty application process could have been administered more smoothlyBased on the customer’s feedback, we have taken them serious and have discussed continual efforts for improvementThanksWinchester Homes Inc

I am writing today on the above caseWe have handled this issue with the customerWe did give her a rental car while we diagnosed her concern with the CorvetteThere was not a resolution to her concernWe did provided the customer with a bulletin from Chevrolet that indicated her concern was at low speedsThank You and please close this caseWe actually resolved this issue prior to getting the letter from the Revdex.com [redacted] PresidentGuaranty Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, this was not a misunderstandingThat was a big mistake by the Sales from the dealershipThe way they are doing business like this to the customer, they'd better have a compensations or do the right thing to correct their mistake to keep customers coming backNot just say sorryAlso, the Desk Manager named *** was not feeling sorry at all and even asked me if I had any writing or email to prove the conversation that I have with the Sales RepThis dealership should be included in the black list and be aware to all the customers
Regards,
*** ***, *** **

Re: ID: ***A phone call was placed to this Customer on this dateThe issues were discussed and resolved.The customer will be issued a check for the disputed amount of in the interest of customersatisfactionShould there be any additional questions please feel free to contact
me.Sincerely, *** ***Service managerGuaranty Chevrolet***
*** Gocchevy.Com

From: Paul O***Date: Mon, Feb 6, at 2:PMSubject: Follow up ***To: "***@myRevdex.com.org" Cc: Gary P*** We have followed up with the claims and the condition was a roof cap that blow
off in heavy windsWe addressed the condition outside of the warranty period in an effort to help support the customerThe roof was also inspected and found to be install correctlyThere were no claims of water damageIt is not uncommon during heavy winds to experience some wind damage. ThanksWinchester Homes

I am writing today on the above case. We have handled this issue with the customer. We did give her a rental car while we diagnosed her concern with the Corvette. There was not a resolution to her concern. We did provided the customer with a bulletin from Chevrolet that indicated her concern was...

normal at low speeds. Thank You and  please close this case. We actually resolved this issue prior to getting the letter from the Revdex.com. [redacted]PresidentGuaranty Chevrolet

I am respondi** to a complaint we recently received from the Revdex.com regarding [redacted], [redacted], ID # [redacted] The customer is indicating the salesperson told him the new Chevrolet Bolt had the DC Fast charging system. The unit he purchased does not have the DC Fast Charge. It does have the Fast...

charge for 240 Volts. There may have been some confusion regarding quick, fast and DC Fast Charging option. The customer should have looked at charging port, which is like a gas filler door. It clearly shows that the car did not have the DC Quick Charge system. But it does have the Fast Charge system. The DC quick charge can only be used at commercial charging areas. It is cost prohibitive to install in your home. We are sorry for any confusion and misunderstanding that may have taken place. However, we are unable to allow the customer to return the car and we are unable to install the DC Quick charge in the Bolt. The customer was also not charged for the option he said he did not get. The window sticker on the car clearly does not say the Bolt had the DC Fast Charge system. Again, we are very sorry for any misunderstanding. Thanks, [redacted]PresidentGuaranty Chevrolet

From: Paul O[redacted]<[redacted]@whihomes.com>Date: Mon, Sep 25, 2017 at 2:54 PM  Regarding; ID [redacted] Winchester has discussed the matter with the customer on numerous occasions.Any lot premium are fully disclosed and discussed at time of contract. Warrantable...

items brought forth to the builder have been attended too.The home’s warranty has been explained and honored by the builder. Thank YouWinchester Homes Inc.

At the time, this home was outside of the builders warranty coverage period for a sump pump malfunction. The builder did investigated the matter promptly, however there were questions raised by the customer as to coverage, and the detail of the inspection preformed at the time by the builder...

representative The sump pump apparently had failed,  sump pumps would not fall under the builder warranty coverage after the 2nd year.  This sump pump was eventually addressed by the customer’s contractor. Although, the belief of the builder’s inspection, was the new sump pump was not fully installed properly thus not functioning as intended, contributing to the water infiltration into the home. (by the sump pump not functioning properly)   In the course of other work being performed by the customer’s contractor, they discovered a foundation wall crack. This crack was located several feet away from the sump pump.This wall crack was reported to Winchester Homes Inc. by the customer, and the wall crack was repaired and addressed by the builder (Winchester Homes Inc.) based on warranty guidelines. In closing, the wall crack was repaired by the builder, under our warranty guidelines.  The sump pump malfunction was outside of the builders warranty coverage. There did seem to be some misunderstandings during the inspection process, and in retrospect the builder warranty application process could have been administered  more smoothly. Based on the customer’s feedback, we have taken them serious and have discussed continual efforts for improvement. ThanksWinchester Homes Inc.