Albuquerque Bernalillo County Water Utility Authority

Good afternoon Thank you for contacting the Water AuthorityAs illustrated and identified in ABCWUA previous response to your inquiry, our staff followed internal procedures and protocol to identify unauthorized usage had occurred after the initial turn off for non-payment was processed at the property in questionA copy of the completed documentation and photos for this inquiry were provided previouslyAt this point, you have the option to pursue an administrative hearingIn order to exercise this option, you must submit a $non-refundable payment (check or money order) to ABCWUA and a letter defining the reason for the hearing at: Attention: Executive Director, Water Utility, Authority, Room P.O Box 568, Albuquerque, NM **Please note: Include your account number on your form of payment Once the payment is received, the scheduler for the hearer officer will advise you of the hearing date and time for your case to be heard Sincerely, Customer Service Supervisor Albuquerque Bernalillo County Water Utility Authority PO Box Albuquerque, NM 87103-

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,After review of the account, the following series of events has led up to the account owing $1,665.84. The account was turned off for non-payment 10/22/2015, at that time a reading on the meter is reported, the balance at that time $420.56Customer *** called in on 11/19/
and was given the status of the account and she states she is trying to pay the billThe meter was tampered with and turned on without payment that resulted in the 1st violation on 11/20/2015, additional fees are added to the accountA claim of lien was filed on 11/24/that resulted in a lien fee added to the balanceThe meter was tampered with and turned on without payment that resulted in a 2nd violation on 12/30/2015, additional fees are added to the accountThe meter was tampered with and turned on without payment that resulted in a 3rd violation on 1/5/2016, the meter is taken out and additional violation fee/s are added to the account the balance is now at $1,163.40, a certified letter is sent to the customer *** called in on 1/12/and was given the status of the account and the balance that is required to be paid in full to restore service by having the meter reset to the property*** called in on 1/14/and advised a Customer Care Representative a straight pipe was installed due to a bug issue and again she was advised of the status of the accountOn 1/15/a Supervisor called *** to advise of the violation fee was added to the account due to tampering with the meterOn 2/17/*** called in and he was advised the legal property owner will have to sign the meter reset form to restore service, owner of record is *** *** & *** *** paid the balance in full on 2/19/in the amount of $1,665.84The Claim of Lien was released on 2/22/2016On 2/24/*** *** called in to have the meter reset form emailed to him for his signature to have the meter reset on the propertyThe meter reset form was received on Friday 2/25/and submitted to have the meter reset, can take up to 3-business daysThe meter was reset on Monday 2/29/and water service is restoredThe billing issue is due to the Water Utility Authority meter and connections being violated and have now been resolved as the account was paid in full and water services have been restored. The fees are valid per the Albuquerque Bernalillo County Water Utility Authority, Water and Sewer Rate Ordinance, effective July 1, 2015. The account is now current and the property owner is receiving a copy of the water bill along with the tenant at the property. If needed a copy of the account financial history can be sent to the customer for review. Thank you and have a great day. Rose C***Customer Service SupervisorAlbuquerque Bernalillo County Water Utility Authority

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good
afternoon
Thank you for
contacting the Water AuthorityAs illustrated and identified in ABCWUA
previous response to your inquiry, our staff followed internal procedures and
protocol to identify unauthorized usage had occurred after the initial turn off
for non-payment was processed at the property in questionA copy of the
completed documentation and photos for this inquiry were provided previouslyAt
this point, you have the option to pursue an administrative hearingIn order
to exercise this option, you must submit a $non-refundable payment (check
or money order) to ABCWUA and a letter defining the reason for the hearing at:
Attention:
Executive Director,
Water
Utility, Authority, Room
P.O
Box 568,
Albuquerque,
NM
**Please note: Include your account
number on your form of payment
Once the payment
is received, the scheduler for the hearer officer will advise you of the hearing
date and time for your case to be heard
Sincerely,
Customer Service
Supervisor
Albuquerque Bernalillo County Water Utility Authority
PO Box
Albuquerque, NM 87103-

The Water Authority has reviewed this account and the issue presented herein. Management has approved a one time waiver of the two returned payment fees which were charged to this account on 8/30/and 9/6/17. Please feel free to contact me with any further questionsThank you

Hello,After review of the account, the following series of events has led up to the account owing $1,665.84. The account was turned off for non-payment 10/22/2015, at that time a reading on the meter is reported, the balance at that time $420.56Customer *** called in on 11/19/
and was given the status of the account and she states she is trying to pay the billThe meter was tampered with and turned on without payment that resulted in the 1st violation on 11/20/2015, additional fees are added to the accountA claim of lien was filed on 11/24/that resulted in a lien fee added to the balanceThe meter was tampered with and turned on without payment that resulted in a 2nd violation on 12/30/2015, additional fees are added to the accountThe meter was tampered with and turned on without payment that resulted in a 3rd violation on 1/5/2016, the meter is taken out and additional violation fee/s are added to the account the balance is now at $1,163.40, a certified letter is sent to the customer *** called in on 1/12/and was given the status of the account and the balance that is required to be paid in full to restore service by having the meter reset to the property*** called in on 1/14/and advised a Customer Care Representative a straight pipe was installed due to a bug issue and again she was advised of the status of the accountOn 1/15/a Supervisor called *** to advise of the violation fee was added to the account due to tampering with the meterOn 2/17/*** called in and he was advised the legal property owner will have to sign the meter reset form to restore service, owner of record is *** *** & *** *** paid the balance in full on 2/19/in the amount of $1,665.84The Claim of Lien was released on 2/22/2016On 2/24/*** *** called in to have the meter reset form emailed to him for his signature to have the meter reset on the propertyThe meter reset form was received on Friday 2/25/and submitted to have the meter reset, can take up to 3-business daysThe meter was reset on Monday 2/29/and water service is restoredThe billing issue is due to the Water Utility Authority meter and connections being violated and have now been resolved as the account was paid in full and water services have been restored. The fees are valid per the Albuquerque Bernalillo County Water Utility Authority, Water and Sewer Rate Ordinance, effective July 1, 2015. The account is now current and the property owner is receiving a copy of the water bill along with the tenant at the property. If needed a copy of the account financial history can be sent to the customer for review. Thank you and have a great day. Rose C***Customer Service SupervisorAlbuquerque Bernalillo County Water Utility Authority

I guess I was to slow to respond I've been going through a lot ! Anyway (Cesar) from water coI do not needs my statement the problem is I didn't mess with the meter I didn't tamper with it and I think an employee made an error, the meter malfunction ed, pipes leaking somewhere_ or employee scam, instead of taxing $even , I think the appropriate way to handle this is INVESTIGATE it first I am very offended that the truth o been telling is thrown aside and oim charged fees and violations when I did nothing wrong.....please investigate further!!!!My service restored regular billing...as before!

[A
default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I guess I was to slow to respond I've been going through a lot ! Anyway (Cesar) from water co. I do not needs my statement the problem is I didn't mess with the meter I didn't tamper with it and I think an employee made an error, the meter malfunction ed, pipes leaking somewhere_ or employee scam, instead of taxing $1000.00 even 800.00 , I think the appropriate way to handle this is INVESTIGATE it first I am very offended that the truth o been telling is thrown aside and oim charged fees and violations when I did nothing wrong.....please investigate further!!!!My service restored regular billing...as before!

Good
afternoon.
Thank you for
contacting the Water Authority. As illustrated and identified in ABCWUA
previous response to your inquiry, our staff followed internal procedures and
protocol to identify unauthorized usage had occurred after the initial turn off
for non-payment was processed at the property in question. A copy of the
completed documentation and photos for this inquiry were provided previously. At
this point, you have the option to pursue an administrative hearing. In order
to exercise this option, you must submit a $50.00 non-refundable payment (check
or money order) to ABCWUA and a letter defining the reason for the hearing at:
Attention:
Executive Director,
Water
Utility, Authority, Room 5012
           P.O.
Box 568,
Albuquerque,
NM 87103
**Please note: Include your account
number on your form of payment.
Once the payment
is received, the scheduler for the hearer officer will advise you of the hearing
date and time for your case to be heard.
Sincerely,
Customer Service
Supervisor
Albuquerque Bernalillo County Water Utility Authority
PO Box 568
Albuquerque, NM 87103-0568

The Water Authority has reviewed this account and the issue presented herein.  Management has approved a one time waiver of the two returned payment fees which were charged to this account on 8/30/17 and 9/6/17.  Please feel free to contact me with any further questions. Thank you.