Albuquerque Builders

Initial Business Response / [redacted] (1000, 5, 2017/02/01) */ I am responding to [redacted] complaint with his [redacted] application on his eight year old vehicle.Our product is rustproofing not undercoating as clearly stated on all our [redacted] signs and [redacted] advertising.Our staff are recertified annually and apply [redacted] to over nine hundred vehicles each year in my shop for the past seventeen years.We spray the undergear to all [redacted] applications as well as all body panels.Our staff are trained to advise customers of the difference between rust protection and undercoating before the appointment is taken[redacted] voiced his dissatisfaction with our product more than two months after the application.My efforts to resolve this issue when he called to complain was met with aggressive behavior and his hanging up on me,I phoned him back minutes later without answer.In my twenty years in business this is our first complaint of this nature and I feel it is unwarranted Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) In regards to the off the shelf response any shady business owner would give, it was the owner himself u spoke with when I called initiallyI was well aware the difference between rust proofing and undercoating,and made CLEAR to him I was after undercoatingNot once did he informed me they did not do undercoatingThe application was done December 01, it wasn't until mid January when I had another mechanic look at my car he pointed out the need for undercoatingWhen I called back it was the other way around, he insisted I cutting me off on a few occasions, insisting he knew not what I was talking about and falling it his sales pitchNot once did he try and correct the issue, but inseam told me essentially "Oh well!" I did in fact hang up on him, but as my phone records show he never once attempted to call me back ( [redacted] is sending a copy of my call history to prove his dishonesty, I can send a screen shot of said history, but comming from Bell it is official)Even funnier, when I went to get a pic of the mention of undercoating, the poster was gone Final Consumer Response / [redacted] (4200, 17, 2017/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will make this REAL simple as I am tired of his shady gamesif they were such specialist, WHY would they bother RUSTPROOFING AN ALUMINUM CAR? The only part of the car that needed anything done was the steel carriage under the front endthe ONE thing they did not doInstead he rustproofed an aluminum car simply to make a few dollarsThe longer this drags on the more bad publicity I spread for themI refuse to go backAs well, I have and will continue to deter as many people as possible from doing business with such a placeAs I clearly stated from the beginning, I was not aware until January that the job was never done, not until my car was put on a hoist and the attending mechanic pointed out for a second time I urgently needed undercaotingI still don't deny hanging up on him, as he kept giving me the same lousy sales pitchalot of good it did, he is only hurting himself and his business! Final Business Response / [redacted] (4000, 15, 2017/02/15) */ Feb13th This is my second reply regarding [redacted] complaint with his [redacted] application on his eight year old vehicle.#he acknowledged that he did in fact hang up on me while we were discussing his complaint with [redacted] application .#We do not offer an undercoating service but he insists that we have undercoating signs displayed at our business,that makes no sense,and then accused us of removing them.#we always answer our phone "STRAIT CAR CARE [redacted] RUST PROOFING"#His eight year old vehicle came from [redacted] with no protection from [redacted] 's heavily salted roads.We [redacted] rustproofed it in Nov.just before the winter season and [redacted] calls in Janto complain .We have hundreds of customers that live on gravel roads, this is the first time I heard mention of rock chips being a problem .I feel his complaint is unwarranted

Initial Business Response /* (1000, 5, 2017/02/01) */
I am responding to [redacted] complaint with his [redacted] application on his eight year old vehicle.Our product is rustproofing not undercoating as clearly stated on all our [redacted] signs and [redacted] advertising.Our staff are recertified annually and...

apply [redacted] to over nine hundred vehicles each year in my shop for the past seventeen years.We spray the undergear to all [redacted] applications as well as all body panels.Our staff are trained to advise customers of the difference between rust protection and undercoating before the appointment is taken.[redacted] voiced his dissatisfaction with our product more than two months after the application.My efforts to resolve this issue when he called to complain was met with aggressive behavior and his hanging up on me,I phoned him back minutes later without answer.In my twenty years in business this is our first complaint of this nature and I feel it is unwarranted.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In regards to the off the shelf response any shady business owner would give, it was the owner himself u spoke with when I called initially. I was well aware the difference between rust proofing and undercoating,and made CLEAR to him I was after undercoating. Not once did he informed me they did not do undercoating. The application was done December 01, it wasn't until mid January when I had another mechanic look at my car he pointed out the need for undercoating. When I called back it was the other way around, he insisted I cutting me off on a few occasions, insisting he knew not what I was talking about and falling it his sales pitch. Not once did he try and correct the issue, but inseam told me essentially "Oh well!" I did in fact hang up on him, but as my phone records show he never once attempted to call me back ([redacted] is sending a copy of my call history to prove his dishonesty, I can send a screen shot of said history, but comming from Bell it is official). Even funnier, when I went to get a pic of the mention of undercoating, the poster was gone.
Final Consumer Response /* (4200, 17, 2017/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will make this REAL simple as I am tired of his shady games... if they were such specialist, WHY would they bother RUSTPROOFING AN ALUMINUM CAR? The only part of the car that needed anything done was the steel carriage under the front end... the ONE thing they did not do. Instead he rustproofed an aluminum car simply to make a few dollars. The longer this drags on the more bad publicity I spread for them. I refuse to go back. As well, I have and will continue to deter as many people as possible from doing business with such a place. As I clearly stated from the beginning, I was not aware until January that the job was never done, not until my car was put on a hoist and the attending mechanic pointed out for a second time I urgently needed undercaoting. I still don't deny hanging up on him, as he kept giving me the same lousy sales pitch... alot of good it did, he is only hurting himself and his business!
Final Business Response /* (4000, 15, 2017/02/15) */
Feb. 13th 2017 This is my second reply regarding [redacted] complaint with his [redacted] application on his eight year old vehicle.#1 he acknowledged that he did in fact hang up on me while we were discussing his complaint with [redacted] application .#2 We do not offer an undercoating service but he insists that we have undercoating signs displayed at our business,that makes no sense,and then accused us of removing them.#3 we always answer our phone "STRAIT CAR CARE [redacted] RUST PROOFING". #4 His eight year old vehicle came from [redacted] with no protection from [redacted]'s heavily salted roads.We [redacted] rustproofed it in Nov.just before the winter season and [redacted] calls in Jan. to complain .We have hundreds of customers that live on gravel roads, this is the first time I heard mention of rock chips being a problem .I feel his complaint is unwarranted .