Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Contact Name and Title: [redacted] Contact Phone: XXXXXX-XXXX Contact Email: [redacted] @ymail.com Electronic parts can not be returned once they have installed therefore a refund of $could not be an optionDJ gave the HO the option of the repair vs replacement from day oneOur company also took a loss on installing extra parts at no cost to the HO and expedited shippingWe made several trips and had a lot of time invested into this machine as wellIn some cases there is a domino effect causing more than one issue with a machineThe Ho had chose to keep on using and resetting the machine for quite some time after the code first started to appear causing more damageThis was the case on this duetNo one was unprofessional or rude, our company did try to resolve the issue fairly by not charging any more labor, service fees or cost of additional parts and with out the HO willing to spend anymore money on replacing the motor we were at a standstillOur company did offer to send out a free service call and was turned down by the HOFor the record some of the information in this complaint is not 100% accurate Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) For the record, every detail is 100% trueBottom line is, when a repair man stands in front of me (And my husband on the phone who also heard it ) and says "YES, I am sure this part will fix it" it needs to be fixedIf at anytime he would have said "it might fix it" or "I hope it will fix it" we would have bought a new machine Instead of just the cost the cost of a repair, we are out that money AND the cost of a new machine Final Business Response / [redacted] (4000, 9, 2016/03/01) */ Our company is willing to issue a free service call to the Ho- Our company also took a loss on this job and we apologize for that this machine could not be repaired Final Consumer Response / [redacted] (4200, 11, 2016/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Don't need a free service call when we had to buy a new machine because they didn't fix the one we had, but they did take our $ Will not use this company and will make sure our friends and family will not as well
Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Contact Name and Title: [redacted] Contact Phone: XXXXXX-XXXX Contact Email: [redacted] @ymail.com Electronic parts can not be returned once they have installed therefore a refund of $could not be an optionDJ gave the HO the option of the repair vs replacement from day oneOur company also took a loss on installing extra parts at no cost to the HO and expedited shippingWe made several trips and had a lot of time invested into this machine as wellIn some cases there is a domino effect causing more than one issue with a machineThe Ho had chose to keep on using and resetting the machine for quite some time after the code first started to appear causing more damageThis was the case on this duetNo one was unprofessional or rude, our company did try to resolve the issue fairly by not charging any more labor, service fees or cost of additional parts and with out the HO willing to spend anymore money on replacing the motor we were at a standstillOur company did offer to send out a free service call and was turned down by the HOFor the record some of the information in this complaint is not 100% accurate Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) For the record, every detail is 100% trueBottom line is, when a repair man stands in front of me (And my husband on the phone who also heard it ) and says "YES, I am sure this part will fix it" it needs to be fixedIf at anytime he would have said "it might fix it" or "I hope it will fix it" we would have bought a new machine Instead of just the cost the cost of a repair, we are out that money AND the cost of a new machine Final Business Response / [redacted] (4000, 9, 2016/03/01) */ Our company is willing to issue a free service call to the Ho- Our company also took a loss on this job and we apologize for that this machine could not be repaired Final Consumer Response / [redacted] (4200, 11, 2016/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Don't need a free service call when we had to buy a new machine because they didn't fix the one we had, but they did take our $ Will not use this company and will make sure our friends and family will not as well