Complaint: [redacted]
I am rejecting this response because: It is a complete distortion of the events. First of all, the sales representative who provided me with an initial quote for moving services he estimate $58,000 the value of all my household contents, but did not asked me if I agreed with such valuation, not even informed me about how it works. Based on the copy of the quote he provided me with there was no additional charge for me to accept this valuation instead of the standard $0.60 per lb. (See attached doc. Please note it is signed by the rep. The notes were written after the move by the chief of the crew). It was after the move, after we (the movers and myself) had discovered one of my items broken, after the movers contacted their office for instructions as to how to proceed - for the braking of such items was a great deal for me -, and after I had handed a check for the amount I was requested to paid to the chief of the crew, that I received a copy of the Uniform Household Goods Bill of Landing and Freight Bill, prepared by the sales rep (who was not present nor available at any time during or after the move. As the matter of fact, I had never heard from him after I accepted the services), who had entered $58,000 valuation in the original document; however, in this copy, this amount was crossed out and -whoever did it (obviously the person who handed it to me after consulting with his office), wrote 60 cents per Lb. (see attach). Again, no explanations, After 10 hours of stressful moving, my husband and I were exhausted and just wanted to be alone in our new home, so we could rest. But nest morning, we review everything and realized that the amount we had paid was more than we should had. In spite of not understanding why this business can just crossed out deals in writing, when we learned that we were compensated for damages and loss at a $0.60 per lb. rate, we did not argued. We did not want to deal again with the same disrespect and ugliness we dealt with when we asked them to correct the bill according to the actual size of the crew and time of moving. Second, we never created false expectations to the repair man or anybody. In March, when we discovered our TV had been damaged during the move, we called the same repair man the moving company had sent to our home back in February, and, explaining very clearly the reason of our call was to ask him if he could please stop by our home to give us an estimate of a newly discovered damage -never said it was to come and repair anything. We chose this time to have an expert to estimate the damage before we submitted it, so it would expedite the process (so we thought); also because he was the one who confirmed that we had 6 months, from the date of moving, to submit further claims for damaged we may have discovered later, regardless the claim we had already submitted, and because we liked how this repair man handled himself. We had previously explained to him that my husband had 3 surgeries ahead of him, so we had decided to have all the repairs done after he was done with all his surgeries -for I wanted to focus on my husband's health and not in preparing for any repairs (one of the pieces is a china cabinet which I would need to empty to have it ready for the repair)-, and he was very sympathetic and understanding. So, when I called him for him to come to our home, he knew it was to give us an new estimate, which he did at no charge. He left our home with no payment because there was no payment expected. It seems to me that once again, this moving company has found the way to disrespect and insult my integrity in order to make me go away without them taking any responsibility. Third, should I have known that by accepting the first check I received for the first claim (almost 2 months after I submitted such claim), that by doing so, I was closing the door for submitting another claim, I would have waited until I had completed the unpacking. But we trusted the information we received by the movers and relied on the knowledge and experience of the repair man. For my husband and I this is a matter of principle, is not about the $250 (the cost of the repair this moving co. is refusing to pay for). At this time, we just want this moving company to realize that they cannot conduct business as they did with us without facing some kind of consequences. Maybe they improve, so nobody would deal with what we did. Moving is one of he most stressful events in the life of a person. The job of any moving company is to reduce that stress, not to add; that is why they charge what they charge, and that is why we pay what we pay. Although this is not the first time I have dealt with poor services, not getting what I paid for, it is the first time I have ever submitted a complaint against a service provider of any kind, because this time, it was beyond my imagination. I honestly do not know how anybody can stay in business providing such a poor service.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted]
I am rejecting this response because the moving company attempted to move the washer and dryer as a stacked unit. It was stated on more than one occasion to please load, and unload them individually. They loaded them stacked on top of each other, however they obviously failed unloading them. I should in no way be on the losing end to the tune of $2,000 because of their ineptness towards the situation. I expect the company to step up and handle this situation. The current offer is grossly insufficient.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
This claim was filed in December and the claims adjuster was scheduled and reviewed the claim.Shipper had selected $0.60/lb/article for her move. She was not charged...
for any services not provided.Shipper received her claim check and letter stating her move claim was complete and finalized, and her move claim was closed.Shipper then set up a date with [redacted] to perform the repairs which she chose a cash settlement for, upon the [redacted] arrival to residence, the shipper said she did not want to have repairs performed and instead directed the representative to a box frame TV and asked him to inspect for chips along bottom carpet edge. The rep took photos and performed inspection. He did not file a service order as he had not been dispatched to address a claim for a move. The repair rep left the job without payment and having not performed the repair service he was "scheduled" for by the customer. It is the companies policy that upon full and final payment for a move claim, that the shipper can not continue to file claims on going. This shipment moved November 30, 2016. The claimant filed Dec. 30, 2016. The claim was paid full and final on March 2, 2017. It was not until March 27, 2017 that a copy of another claim form was mailed to our business, this was after the bait and switch performed on Western States to get him into the residence. The duration between move delivery and claim settlement was over 3 months in duration. Claimant was unhappy with the move valuation which was priced for this local move and the cash settlement which the valuation of move rendered. We again Deny this claim settlement as [redacted]/[redacted] move claim was settled full and final in the payment disbursement. Thank you,
Complaint: [redacted]
I am rejecting this response because: It is a complete distortion of the events. First of all, the sales representative who provided me with an initial quote for moving services he estimate $58,000 the value of all my household contents, but did not asked me if I agreed with such valuation, not even informed me about how it works. Based on the copy of the quote he provided me with there was no additional charge for me to accept this valuation instead of the standard $0.60 per lb. (See attached doc. Please note it is signed by the rep. The notes were written after the move by the chief of the crew). It was after the move, after we (the movers and myself) had discovered one of my items broken, after the movers contacted their office for instructions as to how to proceed - for the braking of such items was a great deal for me -, and after I had handed a check for the amount I was requested to paid to the chief of the crew, that I received a copy of the Uniform Household Goods Bill of Landing and Freight Bill, prepared by the sales rep (who was not present nor available at any time during or after the move. As the matter of fact, I had never heard from him after I accepted the services), who had entered $58,000 valuation in the original document; however, in this copy, this amount was crossed out and -whoever did it (obviously the person who handed it to me after consulting with his office), wrote 60 cents per Lb. (see attach). Again, no explanations, After 10 hours of stressful moving, my husband and I were exhausted and just wanted to be alone in our new home, so we could rest. But nest morning, we review everything and realized that the amount we had paid was more than we should had. In spite of not understanding why this business can just crossed out deals in writing, when we learned that we were compensated for damages and loss at a $0.60 per lb. rate, we did not argued. We did not want to deal again with the same disrespect and ugliness we dealt with when we asked them to correct the bill according to the actual size of the crew and time of moving. Second, we never created false expectations to the repair man or anybody. In March, when we discovered our TV had been damaged during the move, we called the same repair man the moving company had sent to our home back in February, and, explaining very clearly the reason of our call was to ask him if he could please stop by our home to give us an estimate of a newly discovered damage -never said it was to come and repair anything. We chose this time to have an expert to estimate the damage before we submitted it, so it would expedite the process (so we thought); also because he was the one who confirmed that we had 6 months, from the date of moving, to submit further claims for damaged we may have discovered later, regardless the claim we had already submitted, and because we liked how this repair man handled himself. We had previously explained to him that my husband had 3 surgeries ahead of him, so we had decided to have all the repairs done after he was done with all his surgeries -for I wanted to focus on my husband's health and not in preparing for any repairs (one of the pieces is a china cabinet which I would need to empty to have it ready for the repair)-, and he was very sympathetic and understanding. So, when I called him for him to come to our home, he knew it was to give us an new estimate, which he did at no charge. He left our home with no payment because there was no payment expected. It seems to me that once again, this moving company has found the way to disrespect and insult my integrity in order to make me go away without them taking any responsibility. Third, should I have known that by accepting the first check I received for the first claim (almost 2 months after I submitted such claim), that by doing so, I was closing the door for submitting another claim, I would have waited until I had completed the unpacking. But we trusted the information we received by the movers and relied on the knowledge and experience of the repair man. For my husband and I this is a matter of principle, is not about the $250 (the cost of the repair this moving co. is refusing to pay for). At this time, we just want this moving company to realize that they cannot conduct business as they did with us without facing some kind of consequences. Maybe they improve, so nobody would deal with what we did. Moving is one of he most stressful events in the life of a person. The job of any moving company is to reduce that stress, not to add; that is why they charge what they charge, and that is why we pay what we pay. Although this is not the first time I have dealt with poor services, not getting what I paid for, it is the first time I have ever submitted a complaint against a service provider of any kind, because this time, it was beyond my imagination. I honestly do not know how anybody can stay in business providing such a poor service.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted]
I am rejecting this response because the moving company attempted to move the washer and dryer as a stacked unit. It was stated on more than one occasion to please load, and unload them individually. They loaded them stacked on top of each other, however they obviously failed unloading them. I should in no way be on the losing end to the tune of $2,000 because of their ineptness towards the situation. I expect the company to step up and handle this situation. The current offer is grossly insufficient.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
I will be happy to provide additional supporting documentation if necessary. Thank you for your attention to this matter.
This claim was filed in December and the claims adjuster was scheduled and reviewed the claim.Shipper had selected $0.60/lb/article for her move. She was not charged...
for any services not provided.Shipper received her claim check and letter stating her move claim was complete and finalized, and her move claim was closed.Shipper then set up a date with [redacted] to perform the repairs which she chose a cash settlement for, upon the [redacted] arrival to residence, the shipper said she did not want to have repairs performed and instead directed the representative to a box frame TV and asked him to inspect for chips along bottom carpet edge. The rep took photos and performed inspection. He did not file a service order as he had not been dispatched to address a claim for a move. The repair rep left the job without payment and having not performed the repair service he was "scheduled" for by the customer. It is the companies policy that upon full and final payment for a move claim, that the shipper can not continue to file claims on going. This shipment moved November 30, 2016. The claimant filed Dec. 30, 2016. The claim was paid full and final on March 2, 2017. It was not until March 27, 2017 that a copy of another claim form was mailed to our business, this was after the bait and switch performed on Western States to get him into the residence. The duration between move delivery and claim settlement was over 3 months in duration. Claimant was unhappy with the move valuation which was priced for this local move and the cash settlement which the valuation of move rendered. We again Deny this claim settlement as [redacted]/[redacted] move claim was settled full and final in the payment disbursement. Thank you,