We accept the customer's request to pursue this matter in Small Claims Court, where, we believe, we and the customer will receive an impartial judgment on the customer's complaints about the service he received Jon S***, General Manager, Moving Man, Inc
At Moving Man, Incwe manage each relocation by assigning a Moving Consultant to meet with the customer on the premises of the move. We do this at no charge. And we do this to save the customer money by providing helpful cost options in advance of the move. And we also do this to
help our moving crews by preparing a work plan for each move addressing difficult challengesThis customer rejected the Moving Consultant’s visit because she was too busyNaturally, the movers fought from the very beginning of their arrival with the customer’s sofa which did not fit easily out the doorWe also did extra packing of boxes for the customer even though she said she would do all the packing and even though the extra packing did not increase our estimated costAnd naturally her sofa would not fit into her new apartment in New Jersey and would be discarded then by herIt would have behooved the customer to have read the moving contract before we arrived so that she could make a determination between the “*** *** *** *** *** ***” release which she signed for and the extra valuation coverage which would have only added $to her billOur liability for her lampshade was very clearly limited to $3.00, which is the weight of the lampshade times the released liability which she signed for (pounds x cents)Please see the attached bill of lading. Our offer of $in light of her mistake was very fair. In light of the amount of time that has passed since we have spoken with her, we have decided to reimburse her for the $that is her claimIt’s very hard for us to work with a customer who rejects our advice and then complains that she is a victim of our mistakes
We said it before: the only place to address the falsehoods of a complainant such as this is the court room where they will be subjected to scrutiny under threat of perjuryThe documentation submitted on 02/**/which is signed by the complainant speaks truth to the falsehoods perpetuated by these off-hand indictments1) Complainant’s extra valuation coverage capped at “** *** *** *** *** ***” which is confirmed by the complainant’s signature on documentation. 2) Additional packing supplied by our movers consisting of book box, dish boxes, 3 picture boxes , mattress cover, and picture bins, also confirmed by the complainant’s signature 3) Mover’s liability by definition for loss or damage restricted to cents x the pound weight of the lampshade. This is $3.00, by virtue of number above4) It’s clear that when this complainant left Manhattan for Hoboken the complainant was "** * *** ***." This was confirmed on 06/**/during my inspection of the oversized sofa not fitting into the undersized apartment. 5) In sympathy our check for $mailed directly to complainant’s delivery address on 02/**/17. Good luck.Jon S***, General Manager, Moving Man, Inc.Jon S***, General Manager
12/**/15[redacted]
[redacted] Good afternoon [redacted], attached please find the Bill of Lading from [redacted] move[redacted] signed the Bill of Lading indicating the the move was performed to his satisfaction & that the services requested were performed....
We did question the crew chief & one of our senior movers who worked on [redacted] relocation, and they informed us that after the move was completed, that it was [redacted] who declined the unpacking, our movers were ready to perform the service, but he declined. With regards to the wasted time, it is always the customers responsibility to inform the moving company if any of his building has any special request or if they request a certificate of insurance, in this case we were not told that one was needed, and it did not take 45 minutes to produce one, it took less, it took longer for us to get the information from the Management company than to produce the certificate since the super at the building refused to provide us with the information. On 10/**/15, after our General Manager saw the email complaint from [redacted], he proceeded to offer [redacted] a partial refund for his satisfaction, and to avoid any arguments. Our estimate for his services was $1,517.00, his actual cost come to $1,876.00, we offered to meet him half way and only charge $1696.50 for the move, we did this on good faith and to avoid any arguments. At no point did we mislead [redacted], we offered him a standard hourly estimate, and we charged him accordingly. If you have any questions or need additional information, please let me know. Sincerely; Eric
B[redacted]
[redacted]
[redacted] P ###-###-#### F ###-###-####
We accept the customer's request to pursue this matter in Small Claims Court, where, we believe, we and the customer will receive an impartial judgment on the customer's complaints about the service he received. Jon S[redacted], General Manager, Moving Man, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have spoken to other individuals who have used this moving company as well and they had similar complaints to me. This matter will be brought to the NYS department of consumer affairs and small claims court. This business needs to be reprimanded for their wrong doings to myself and their other customers.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response provided the business - many months after the initial complaint was made - is filled with incorrect and, in many instances, flat out false statements. To clarify for the record- the movers did NOT pack 12 boxes for me- again, a completely FALSE statement. I recall them helping me pack a box (perhaps two) that had dishes in it and were not packaged efficiently - that is the extent of that. There was also no advice provided to me that I did not heed - they can continue to offload their severe lack of professionalism on the so-called inadequacies of the client, but it would be yet another falsity to to attempt to conceal their own inadequacies as a company. Further to this point, the owner arrived at my home during the move-in process subsequent to the discovery of the broken lampshade and gave me assurances that the cost of it would be reimbursed in full. My error was taking him at his word without requiring him to note that guarantee on the contract - that was my mistake. I thought the owner would be a man of his word - instead, I was given the run-around on several calls thereafter and then failed to hear back from them at all- until now.I will accept the refund in the amount of $455 from the company; though I do not trust that accepting it via Revdex.com's site will result in my actually receiving the refund (as I have learned my lesson from conversing with the owner during and after my move). Please have Moving Man, Inc. issue the check immediately to my attention at the below address:[redacted]Upon receipt of this check, I will then close the case with the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The issue has not been resolved because the mover is lying about what was said at the end of the move. We agreed upon as stated in the contract that my boxes would be unpacked and the packing materials would be removed from my apartment. At 4:30pm the movers came into my apartment (after packing up their truck) stating that they were leaving for the day! Never once did they ask me if I wanted to unpack the rest of the boxes by myself.At this point I questioned them saying that they did not unpack all of the boxes leaving my apartment full of unpacked boxes. They stated that the day was over and that they could not unpack my boxes for me. Never once did I say that I would do it myself. For John to believe that I would want to unpack two dozen boxes by myself is ridiculous. And for him to lie and say that I said it was OK for them to leave without doing so is not even logical . I paid for this service and we BOTH signed a contract stating that their company would complete said service. I would have not chosen this moving company to complete my move if this service was not offered. I had two other quotes from movers that did not offer this service that were both cheaper and could have easily went with them but I chose Jon and his men because I did not have the time to unpack the boxes myself. In regards to my survey after the move I was pressured to give good responses by the moving manager since he stood over me as I answered the questions. That is a ridiculous method of running a business you do not pressure clientsby hovering over by hovering over them while they answer a questionnaire about a service that was offered. You are therefore pressured to give better responses than you would normally if you were given the survey in privacy where you can truthfully answer all questions. Not only did the movers charge me extra for the service that the manager John came to my apartment assessed every single square inch of my apartment including inside all of my closets and kitchen cabinets. There is no way that I should have to have paid more than the quoted and agreed-upon amount for a service that was not completed. It's a method that nickel and dime's clients for an agreed-upon service. I would understand overages if John had not come to my apartment and giving me a quote but to give a quote and then to charge somebody over $300 more is on acceptable. It is even more unacceptable to Tell a potential client that the only thing that makes their company unique is that they will unpack boxes and remove packing materials and then not actually do said service.Not only is he lying about what I said but he caused damage to my apartment. There are several scratches on my brand-new wooden floor that just resurfaced and were in mint condition two days prior to my move, as well as several scuffs on the walls that I had to have my painter come and touch up which should not be something I should be held responsible for. Therefore, the issue has not been resolved. Thank you, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We accept the customer's request to pursue this matter in Small Claims Court, where, we believe, we and the customer will receive an impartial judgment on the customer's complaints about the service he received Jon S***, General Manager, Moving Man, Inc
At Moving Man, Incwe manage each relocation by assigning a Moving Consultant to meet with the customer on the premises of the move. We do this at no charge. And we do this to save the customer money by providing helpful cost options in advance of the move. And we also do this to
help our moving crews by preparing a work plan for each move addressing difficult challengesThis customer rejected the Moving Consultant’s visit because she was too busyNaturally, the movers fought from the very beginning of their arrival with the customer’s sofa which did not fit easily out the doorWe also did extra packing of boxes for the customer even though she said she would do all the packing and even though the extra packing did not increase our estimated costAnd naturally her sofa would not fit into her new apartment in New Jersey and would be discarded then by herIt would have behooved the customer to have read the moving contract before we arrived so that she could make a determination between the “*** *** *** *** *** ***” release which she signed for and the extra valuation coverage which would have only added $to her billOur liability for her lampshade was very clearly limited to $3.00, which is the weight of the lampshade times the released liability which she signed for (pounds x cents)Please see the attached bill of lading. Our offer of $in light of her mistake was very fair. In light of the amount of time that has passed since we have spoken with her, we have decided to reimburse her for the $that is her claimIt’s very hard for us to work with a customer who rejects our advice and then complains that she is a victim of our mistakes
We said it before: the only place to address the falsehoods of a complainant such as this is the court room where they will be subjected to scrutiny under threat of perjuryThe documentation submitted on 02/**/which is signed by the complainant speaks truth to the falsehoods perpetuated by these off-hand indictments1) Complainant’s extra valuation coverage capped at “** *** *** *** *** ***” which is confirmed by the complainant’s signature on documentation. 2) Additional packing supplied by our movers consisting of book box, dish boxes, 3 picture boxes , mattress cover, and picture bins, also confirmed by the complainant’s signature 3) Mover’s liability by definition for loss or damage restricted to cents x the pound weight of the lampshade. This is $3.00, by virtue of number above4) It’s clear that when this complainant left Manhattan for Hoboken the complainant was "** * *** ***." This was confirmed on 06/**/during my inspection of the oversized sofa not fitting into the undersized apartment. 5) In sympathy our check for $mailed directly to complainant’s delivery address on 02/**/17. Good luck.Jon S***, General Manager, Moving Man, Inc.Jon S***, General Manager
12/**/15[redacted]
[redacted] Good afternoon [redacted], attached please find the Bill of Lading from [redacted] move[redacted] signed the Bill of Lading indicating the the move was performed to his satisfaction & that the services requested were performed....
We did question the crew chief & one of our senior movers who worked on [redacted] relocation, and they informed us that after the move was completed, that it was [redacted] who declined the unpacking, our movers were ready to perform the service, but he declined. With regards to the wasted time, it is always the customers responsibility to inform the moving company if any of his building has any special request or if they request a certificate of insurance, in this case we were not told that one was needed, and it did not take 45 minutes to produce one, it took less, it took longer for us to get the information from the Management company than to produce the certificate since the super at the building refused to provide us with the information. On 10/**/15, after our General Manager saw the email complaint from [redacted], he proceeded to offer [redacted] a partial refund for his satisfaction, and to avoid any arguments. Our estimate for his services was $1,517.00, his actual cost come to $1,876.00, we offered to meet him half way and only charge $1696.50 for the move, we did this on good faith and to avoid any arguments. At no point did we mislead [redacted], we offered him a standard hourly estimate, and we charged him accordingly. If you have any questions or need additional information, please let me know. Sincerely; Eric
B[redacted]
[redacted]
[redacted] P ###-###-#### F ###-###-####
We accept the customer's request to pursue this matter in Small Claims Court, where, we believe, we and the customer will receive an impartial judgment on the customer's complaints about the service he received. Jon S[redacted], General Manager, Moving Man, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have spoken to other individuals who have used this moving company as well and they had similar complaints to me. This matter will be brought to the NYS department of consumer affairs and small claims court. This business needs to be reprimanded for their wrong doings to myself and their other customers.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response provided the business - many months after the initial complaint was made - is filled with incorrect and, in many instances, flat out false statements. To clarify for the record- the movers did NOT pack 12 boxes for me- again, a completely FALSE statement. I recall them helping me pack a box (perhaps two) that had dishes in it and were not packaged efficiently - that is the extent of that. There was also no advice provided to me that I did not heed - they can continue to offload their severe lack of professionalism on the so-called inadequacies of the client, but it would be yet another falsity to to attempt to conceal their own inadequacies as a company. Further to this point, the owner arrived at my home during the move-in process subsequent to the discovery of the broken lampshade and gave me assurances that the cost of it would be reimbursed in full. My error was taking him at his word without requiring him to note that guarantee on the contract - that was my mistake. I thought the owner would be a man of his word - instead, I was given the run-around on several calls thereafter and then failed to hear back from them at all- until now.I will accept the refund in the amount of $455 from the company; though I do not trust that accepting it via Revdex.com's site will result in my actually receiving the refund (as I have learned my lesson from conversing with the owner during and after my move). Please have Moving Man, Inc. issue the check immediately to my attention at the below address:[redacted]Upon receipt of this check, I will then close the case with the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The issue has not been resolved because the mover is lying about what was said at the end of the move. We agreed upon as stated in the contract that my boxes would be unpacked and the packing materials would be removed from my apartment. At 4:30pm the movers came into my apartment (after packing up their truck) stating that they were leaving for the day! Never once did they ask me if I wanted to unpack the rest of the boxes by myself.At this point I questioned them saying that they did not unpack all of the boxes leaving my apartment full of unpacked boxes. They stated that the day was over and that they could not unpack my boxes for me. Never once did I say that I would do it myself. For John to believe that I would want to unpack two dozen boxes by myself is ridiculous. And for him to lie and say that I said it was OK for them to leave without doing so is not even logical . I paid for this service and we BOTH signed a contract stating that their company would complete said service. I would have not chosen this moving company to complete my move if this service was not offered. I had two other quotes from movers that did not offer this service that were both cheaper and could have easily went with them but I chose Jon and his men because I did not have the time to unpack the boxes myself. In regards to my survey after the move I was pressured to give good responses by the moving manager since he stood over me as I answered the questions. That is a ridiculous method of running a business you do not pressure clientsby hovering over by hovering over them while they answer a questionnaire about a service that was offered. You are therefore pressured to give better responses than you would normally if you were given the survey in privacy where you can truthfully answer all questions. Not only did the movers charge me extra for the service that the manager John came to my apartment assessed every single square inch of my apartment including inside all of my closets and kitchen cabinets. There is no way that I should have to have paid more than the quoted and agreed-upon amount for a service that was not completed. It's a method that nickel and dime's clients for an agreed-upon service. I would understand overages if John had not come to my apartment and giving me a quote but to give a quote and then to charge somebody over $300 more is on acceptable. It is even more unacceptable to Tell a potential client that the only thing that makes their company unique is that they will unpack boxes and remove packing materials and then not actually do said service.Not only is he lying about what I said but he caused damage to my apartment. There are several scratches on my brand-new wooden floor that just resurfaced and were in mint condition two days prior to my move, as well as several scuffs on the walls that I had to have my painter come and touch up which should not be something I should be held responsible for. Therefore, the issue has not been resolved. Thank you, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]