Alcaraz Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Revdex.com
everything was totally not true about the discount was a big lie , I saw a woman came to buy a refrigerator she told her don't look at the price it's not the real price I will work with you she said the same thing to me, she didn't gave me any advantage for that it's not a favor from her the price was already on a site called (offer up )I have proof on my phone.please go and check offer up apps her name is yasmin every day she has a new price up and down .this company doesn't have even one price right and they are talking about policy .
She didn't even mention final sale when I said what's your policy .every time I tell her about the policy she say days warranty after that I pay for the parts and the labor is free and she turns her face fast and act like she has a phone call or sometime she say excuse me I will come back .
When she came to install the refrigerator and it was totally 3" different she said ,don't warry I will exchange it the same one and it will fit your place that's why you have warranty when I went to see the other one she told me sorry the same one your looking for I don't have 30"size she told me I have only this and it's new plus it was little bit short ,honestly I was little bit confused and hesitate, I said my wife likes the first one and we are looking for used one it fit our bugged then she said u don't have other choice .when she said that I told her can I see or talk to the supervisor then she started to sayHe is not her, busy, vacation..et she said don't think to much it's only 109$ different you have days the second time when I was paying she fold a white paper fast I told her what's that she said it's your day's warranty sign her .I want to you point on something important (why she didn't stamp on my paper final sale )I will it to Revdex.com .if someone keeps telling you day's u will automatically know days return policy, like any company some companies have 30days and some have days less or more .that's our rights if you are not satisfied with your purchase if I know from the beginning this business is a FINAL SALE I will never buy anything from them I swear .because nobody knows what will happenDEAR Revdex.com company have my money and the refrigerator I have nothing only my words to you .
am not asking to much only my family my kids money back Thank you
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.and can get my cell phone records to prove said call im not gonna play with anyone about something I spent my hard earned money on and will possibly take the next action with is small claims
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Revdex.com everything was totally not true about the discount was a big lie , I saw a woman came to buy a refrigerator she told her don't look at the price it's not the real price I will work with you she said the same thing to me, she didn't gave me any advantage for that it's not a favor from her the price was already on a site called (offer up )I have proof on my phone.please go and check offer up apps her name is yasmin every day she has a new price up and down .this company doesn't have even one price right and they are talking about policy . She didn't even mention final sale when I said what's your policy .every time I tell her about the policy she say days warranty after that I pay for the parts and the labor is free and she turns her face fast and act like she has a phone call or sometime she say excuse me I will come back . When she came to install the refrigerator and it was totally 3" different she said ,don't warry I will exchange it the same one and it will fit your place that's why you have warranty when I went to see the other one she told me sorry the same one your looking for I don't have 30"size she told me I have only this and it's new plus it was little bit short ,honestly I was little bit confused and hesitate, I said my wife likes the first one and we are looking for used one it fit our bugged then she said u don't have other choice .when she said that I told her can I see or talk to the supervisor then she started to sayHe is not her, busy, vacation..et she said don't think to much it's only 109$ different you have days the second time when I was paying she fold a white paper fast I told her what's that she said it's your day's warranty sign her .I want to you point on something important (why she didn't stamp on my paper final sale )I will it to Revdex.com .if someone keeps telling you day's u will automatically know days return policy, like any company some companies have 30days and some have days less or more .that's our rights if you are not satisfied with your purchase if I know from the beginning this business is a FINAL SALE I will never buy anything from them I swear .because nobody knows what will happen.DEAR Revdex.com company have my money and the refrigerator I have nothing only my words to you . am not asking to much only my family my kids money back .Thank you Revdex.com

MR*** *** BOUGHT A REFRIGERATOR ON OCTOBER 26, FOR A PRICE OF $PLUS TAX AND DELIVERY, ORIGINALLY THE REFRIGERATOR WAS $BUT WE GAVE A DISCOUNTMR*** ASKED IF HAD A KIND OF GUARANTEE IN THE REFRIGERATOR AND WE EXPLAIN TO HIM I HAD A DAYS WARRANTY AND THAT ALL
SALES ARE FINAL, IN ADDITION THERE ARE ADVERTISEMENTS IN THE STORE WHERE INDICATEDMR *** AGREE AND SIGN THE INVOICE AND PROVIDE A COPY (INVOICE AND TERMS AND CONDITIONS) WE SOON DELIVERED THE REFRIGERATOR AND WHEN GOT ARRIVED AT THE PLACE THE REFRIGERATOR DIDN,T FIT IN THEIR KITCHEN, WE OFFERED THEM AN EXCHANGE FOR OTHER REFRIGERATOR AND THEY ACCEPTEDON OCTOBER 27, HIM AND HIS WIFE CAME IN TO CHOOSE OTHER REFRIGERATOR WITH THE RIGHT MEASUREMENTS BUT THE PROBLEM WAS THAT THEY NECESSARLY WANT ANOTHER DISCOUNT BUT EXPLAIN NO I CAN DO IT IN THIS REFRIGERATOR, THEN MR *** PAID THE DIFFERENCE OF AND THE SAME PROCESS SING THE INVOICE AND PROVIDE AGAIN TERMS AND CONDITIONSAFTERWARDS, THE CUSTOMER BACK AND TOLD US HIS WIFE HAD CHANGED HER MIND AND THEY DIDN'T WANT THE REFRIGERATORIN ALCARAZ APPLIANCES OUR POLICY STATES "ALL SALES ARE FINAL" AND IF THE CUSTOMER ACCEPTED SIGNED, MR*** SIGNED TWICE, THE REFRIGERATOR WAS SOLD TO AN ADULT WHO WAS CAUTIOUS OF THEIR ACTIONSMR *** REQUESTED MONEY BACK FOR DELIVERY, BUT THIS WAS MADE AND THAT CAN NOT RETURN IT BECAUSE IF IT WAS MADE

BUT MR *** SIGN TWICE ACCEPTING OUR TERMS AND CONDITIONS, BUT WE OFFER A CREDIT FOR THE PURCHASE OF THE REFRIGERATOR BUT NOT FOR THE DELIVERY BECAUSE THAT WAS MADE

*** es la persona con quien el cliente hablo, mi nombre es yasmin y soy duena del negocio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** is not being honest in his response further causing aggravation in this situationWhich isn't a surprise to me since they have been non compliant and unprofessional regarding this matter, Otherwise, why would I filed a complaint, We purchased the refrigerator last year with a day warrantyBefore the days were concluded we had our first issue with the refrigeratorThe freezer leaked water to the bottom of the freezer and then leaked water onto our kitchen floorAnd then the refrigerator stopped cooling sufficientlyMy husband called the *** company and talked to one of the ownersI got on the phone and told them that I wanted a different refrigerator because I felt as though this unit was going to continue to give us problemsThe woman said that she would send her husband to see the fridgeMr*** came to see the refrigerator and said that he would not exchange the refrigerator instead he would fix the unit but that we had to pay him for the part Mr*** said that the part cost $My husband asked him if he could pay for it with a check and if he could get a receiptMr*** stated that if we paid him with a check and wanted a receipt that he would have to charge a significant extra amount of moneySo we let him repair the refrigeratorA couple of months later we ran into the same problem with the refrigeratorI asked again if they could exchange the unit and that we would pay the difference for a higher price unitThey did not want to exchange and again sent Mr*** to "repair" the unitMr***Again he charged for partsThe problem occurred a third time at which time they sent a young man to repair the refrigeratorThis time they did not charge for the repairThe fourth and final time that the refrigerator gave we called *** and told them we wanted an exchange because we did not believe the unit was repairableThey refusedThe woman kept on asking if we had the receiptWe could not find the receipts but we knew she had the invoice because she had told us when we purchased the refrigeratorWe went back and forth for about minutesWe gave up trying to reach a compromiseWe wanted nothing further to do with this company, due to their lack of professionalism, courtesy or concerns for our losses or troubles with their appliance, We have have come to find out through Yelp and other review sights that we are not alone with this situation
Please see attached similar testimonials.
Regards,
*** ***

HOLA BUENOS DIAS,
I AM RESPONDING WITH RESPECT TO THE COMPLAINT OF MRS*** ***, PERSON BUYING THIS REFRIGERATOR APPROXIMATELY MAKES A YEAR,
LAST WEEK SHE NAME IS MAKING A CLAIM THAT IS YOU HAD BROKEN REFRIGERATOR, TAKE THE INFORMATION AND IS YOU WONDER IF HAD PURCHASED THE PRODUCT WITH US AND SINCE WHEN, SHE ANSWERED AFFIRMATIVELY AND SAID THAT IT HAD ACQUIRED FOR A COUPLE OF MONTHS YOU EXPLAIN THAT THIS REFRIGERATOR WASN'T UNDER WARRANTY AND SHE REACTED OUTRAGED SAYING THAT IF THE WAS BUT IT HAS ALWAYS REFUSED TO PRESENT YOUR RECEIPT OF PURCHASE BECAUSE FROM THE BEGINNING SHE KNEW PERFECTLY HE HAD BOUGHT THE PRODUCT FROM FOR ALMOST A YEAREACH CALL TO YOU HACIAMOS CHANGED HIS VERSION OF THE PURCHASE, I NOTE IN THE COMPLAINT SHE SAYS HE HASN'T PAID FOR COST OF ANY REPAIR WANT TO SAY CATEGORIAMENTE THAT THAT IS COMPLETELY FALSE, US WENT TO CHANGE THE MAKER ICE AFTER THAT WAS PAST THE WARRANTY AND BY COURTESY NOT DID ABSOLUTELY ANY CHARGE, OTHERWISE WOULD HAVE ANY DOCUMENT COLLECTION BUT THIS IS NOT IT THERE BECAUSE WE HAVE NOT DONE ANY CHARGE THEREFOREI'VE NOTICED THAT IT ALLEGES TO YOU HAVE DECOMPOSED YOU COUNTLESS TIMES I PERSONALLY WILL EXPLAIN THAT IF THIS HAD HAPPENED SHE WAS ENTITLED TO DEMAND A CHANGE OF PRODUCT WHEN IT WAS UNDER WARRANTY OR YOU WERE TO CHANGE THE ICE MACHINEIN THIS COMPLAINT IT ALREADY THIS EXPOSING THAT ASKED A COOLER CHANGE WHICH NEVER OCCURRED, THE CUSTOMER MUST UNDERSTAND THAT THE GUARANTEE THAT WE OFFER IS ONLY FOR DAYS AND THAT THESE ARE USED PRODUCTS, WE OFFER DAYS WARRANTY AND ONLY BECAUSE THE CLIENT REQUIRES A YEAR AFTER MAKE YOU A CHANGE. WHEN YOU BUY A USED PRODUCT AND OFFER YOU DAYS WARRANTY ONLY AND ACCEPTS THE PURCHASE THIS ACCEPTING THAT THE WARRANTY CAN BE IS ONLY BY THAT TIME, UNFORTUNATELY THE CLIENT NAME IS DEMANDING RESPECT YOU A GUARANTEE ALREADY NOT THIS CURRENTI'LL TAKE YOU TO THEIR ORDERS
*** ***619-454-5728619-518-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The response from the store owner is false, he was rude he never offered the washer and dryer to usHe never came out the back of the store He removed the price tags from the washer and dryerI have the receipt payed cash

THIS REFRIGERATOR WAS SOLD SINCE FEBRUARY AND HAVE NOT RECEIVED CALL ANY MAKING ANY CLAIM, IT IS NOT POSSIBLE TO HAVE A BROKEN REFRIGERATOR FEBRUARY TODAY ALREADY PAST 6 MONTHS WARRANTY WE OFFER IS 3 MONTHS IN THIS CASE INCLUDING THE...

CLIENT ARRIVED ASKING THIS REFRIGERATOR IN SPECIFIC NO WARRANTY, SHE WAS OFFERED AS WELL AS 1000.00, YOU ASK IF IT WAS SAFE AND WARNED THAT IF, AND SAID COULD SIGN A RECEIPT WHERE SHE declined LES SHIPPING WARRANTY RECEIPT THAT A COPY OF SIGNED WHERE HELD WARRANTY.

HOLA, SIENTO MUCHO QUE ESTO HAYA PASADO, ESTOY INVESTIGANDO LO QUE SUCEDIO Y HABIA UNA LAVADORA Y UNA SECADORA JUNTAS, LA LAVADORA ES CASI NUEVA Y TIENE UNPRECIO DE 450.00, JUNTO A ELLA SE ENCONTRABA UNA SECADORA DE APROXIMADAMENTE 10 ANOS DE VIEJA Y LA SECADORA TENIA UN STIKER QUE DECIA 450.00...

MATCHING SET, EL JOVEN QUE NOS CUIDABA EL NEGOCIO EN ESE MOMENTO PENSO QUE ESE ERA EL PAR QUE SE VENDERIA POR 450.00 Y LAS PERSONAS QUE ESTAN HACIENDO EL RECLAMO COMPRARON LAS MAQUINAS MAS TARDE EL ENCARGADO DE LA TIENDA LLAMO AL CLIENTE EXPLICANDOLE EL MALENTENDIDO Y LOS CLIENTES EXPRESARON QUE RECOGERIAN EL DINERO EL DIA DE HOY 08/27/14, COSA QUE YA SUCEDIO, LOS CLIENTES PASARON POR MI TIENDA A RECOGER SU DINERO YA QUE HICIERON EL PAGO EN EFECTIVO, LAMENTO MUCHO LO SUCEDIDO. POR EL CUAL OFREZCO QUE SI REGRESAN NUEVAMENTE AL NEGOCIO ME COMPROMETO A VENDER LAS MISMAS PIEZAS POR LA CANTIDAD ANTERIORMENTE ACORDADA QUE ES 450.00 CON TRES MESES DE GARANTIA. PERO LAMENTABLEMENTE NO PUEDO HACER EL DELIVERY, DESAFORTUNADAMENTE NO TENGO PERSONAL PARA HACER ENTREGAS EN ESTE MOMENTO. DE ANTEMANO PIDO UNA DISCULPA. GRACIAS POR SU COMPRENSION.

Para poder ayudar al cliente ofrezco que pague el precio inicial del refrigerador y enviare a un técnico para que repare el refrigerador

Review: I bought a refridgerator from thenm they guy sold it as ne. and when it stoped working a week later I called in he said he couldnt fix it because I didnt get the extended warrenty , but a warrenty should cover a week I dont know what kind of business runs this way but this isnt okay at all 2 weeks after I called another company to tell me what was wrong they said to call back where I bought it because thay are supposed to fix it . so my husband called and they guy said no no no you need to pay me . another 2 weeks goes by and when my husband came back from deployment he called again needless to say they dont wanna fix an appliance they sold that wasnt worth selling I just want my appliance fixed and for them to not do this to anyone elseDesired Settlement: I would like for them to repair the refridgerator if that cant be done I would like a replacement . a refridgerator is a key part of living I have 5 children and I shouuldnt have to throw out spoiled food and milk daily .

Business

Response:

THIS REFRIGERATOR WAS SOLD SINCE FEBRUARY AND HAVE NOT RECEIVED CALL ANY MAKING ANY CLAIM, IT IS NOT POSSIBLE TO HAVE A BROKEN REFRIGERATOR FEBRUARY TODAY ALREADY PAST 6 MONTHS WARRANTY WE OFFER IS 3 MONTHS IN THIS CASE INCLUDING THE CLIENT ARRIVED ASKING THIS REFRIGERATOR IN SPECIFIC NO WARRANTY, SHE WAS OFFERED AS WELL AS 1000.00, YOU ASK IF IT WAS SAFE AND WARNED THAT IF, AND SAID COULD SIGN A RECEIPT WHERE SHE declined LES SHIPPING WARRANTY RECEIPT THAT A COPY OF SIGNED WHERE HELD WARRANTY.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.and can get my cell phone records to prove said call im not gonna play with anyone about something I spent my hard earned money on and will possibly take the next action with is small claims

Regards,

Business

Response:

Para poder ayudar al cliente ofrezco que pague el precio inicial del refrigerador y enviare a un técnico para que repare el refrigerador

Review: We purchased a used washer and dryer both for 450. Out the door no tax with a 90 day warranty. Paid cash for the set and agreed to pay 80 delivery fee once deliverd. We recived a phone call that we would only get the washer. There was a sticker on the washer displaying 450. the set we asked the sales Rep mutiple times if it was the set and he asured us it was. The amount was 450 because it was a missed match set. We have a sales silp to confrim.Desired Settlement: We would like to recived the products promissed to us at no delivery fee with the same warranty due to the inconvenience of having to travel there a couple of times because of there incorrect information. I belived this to be fair.

Business

Response:

HOLA, SIENTO MUCHO QUE ESTO HAYA PASADO, ESTOY INVESTIGANDO LO QUE SUCEDIO Y HABIA UNA LAVADORA Y UNA SECADORA JUNTAS, LA LAVADORA ES CASI NUEVA Y TIENE UNPRECIO DE 450.00, JUNTO A ELLA SE ENCONTRABA UNA SECADORA DE APROXIMADAMENTE 10 ANOS DE VIEJA Y LA SECADORA TENIA UN STIKER QUE DECIA 450.00 MATCHING SET, EL JOVEN QUE NOS CUIDABA EL NEGOCIO EN ESE MOMENTO PENSO QUE ESE ERA EL PAR QUE SE VENDERIA POR 450.00 Y LAS PERSONAS QUE ESTAN HACIENDO EL RECLAMO COMPRARON LAS MAQUINAS MAS TARDE EL ENCARGADO DE LA TIENDA LLAMO AL CLIENTE EXPLICANDOLE EL MALENTENDIDO Y LOS CLIENTES EXPRESARON QUE RECOGERIAN EL DINERO EL DIA DE HOY 08/27/14, COSA QUE YA SUCEDIO, LOS CLIENTES PASARON POR MI TIENDA A RECOGER SU DINERO YA QUE HICIERON EL PAGO EN EFECTIVO, LAMENTO MUCHO LO SUCEDIDO. POR EL CUAL OFREZCO QUE SI REGRESAN NUEVAMENTE AL NEGOCIO ME COMPROMETO A VENDER LAS MISMAS PIEZAS POR LA CANTIDAD ANTERIORMENTE ACORDADA QUE ES 450.00 CON TRES MESES DE GARANTIA. PERO LAMENTABLEMENTE NO PUEDO HACER EL DELIVERY, DESAFORTUNADAMENTE NO TENGO PERSONAL PARA HACER ENTREGAS EN ESTE MOMENTO. DE ANTEMANO PIDO UNA DISCULPA. GRACIAS POR SU COMPRENSION.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The response from the store owner is false, he was rude he never offered the washer and dryer to us. He never came out the back of the store. He removed the price tags from the washer and dryer. I have the receipt payed cash.

Business

Response:

[redacted] es la persona con quien el cliente hablo, mi nombre es yasmin y soy duena del negocio

Review: Purchased an appliance from this company - broke 4 times. Company refused to fix exchange or maintain the product without additional fee. Several hundreds of dollars thrown away on ruined food. Unethical business standards and unprofessional language used on telephone when requests were made to exchange refrigerator. 4 times same issue of freezer breaking down. First time was 2 weeks after purchase. Request a replacement & even offered to pay a difference in any fees. Refused to replace. Maintained 2x under a 90 day warranty - payed $80 for the third time & now the fourth times same issue - contacted company & they said the didn't know who we were & would prefer us to take a legal action than do the ethical thing and service or exchange the refrigerator - receipt shoes over 90 day warranty, however the same issue 4 times is 8 months should speak for the products inability to function. I refuse to accept this behavior from business and want marks against their legitimacy to provide a service to any community.Desired Settlement: At this point I want a refund -

Business

Response:

HOLA BUENOS DIAS,

I AM RESPONDING WITH RESPECT TO THE COMPLAINT OF MRS. [redacted], PERSON BUYING THIS REFRIGERATOR APPROXIMATELY MAKES A YEAR, LAST WEEK SHE NAME IS MAKING A CLAIM THAT IS YOU HAD BROKEN REFRIGERATOR, TAKE THE INFORMATION AND IS YOU WONDER IF HAD PURCHASED THE PRODUCT WITH US AND SINCE WHEN, SHE ANSWERED AFFIRMATIVELY AND SAID THAT IT HAD ACQUIRED FOR A COUPLE OF MONTHS YOU EXPLAIN THAT THIS REFRIGERATOR WASN'T UNDER WARRANTY AND SHE REACTED OUTRAGED SAYING THAT IF THE WAS BUT IT HAS ALWAYS REFUSED TO PRESENT YOUR RECEIPT OF PURCHASE BECAUSE FROM THE BEGINNING SHE KNEW PERFECTLY HE HAD BOUGHT THE PRODUCT FROM FOR ALMOST A YEAR. EACH CALL TO YOU HACIAMOS CHANGED HIS VERSION OF THE PURCHASE, I NOTE IN THE COMPLAINT SHE SAYS HE HASN'T PAID 80.00 FOR COST OF ANY REPAIR WANT TO SAY CATEGORIAMENTE THAT THAT IS COMPLETELY FALSE, US WENT TO CHANGE THE MAKER ICE AFTER THAT WAS PAST THE WARRANTY AND BY COURTESY NOT DID ABSOLUTELY ANY CHARGE, OTHERWISE WOULD HAVE ANY DOCUMENT COLLECTION BUT THIS IS NOT IT THERE BECAUSE WE HAVE NOT DONE ANY CHARGE THEREFORE. I'VE NOTICED THAT IT ALLEGES TO YOU HAVE DECOMPOSED YOU COUNTLESS TIMES I PERSONALLY WILL EXPLAIN THAT IF THIS HAD HAPPENED SHE WAS ENTITLED TO DEMAND A CHANGE OF PRODUCT WHEN IT WAS UNDER WARRANTY OR YOU WERE TO CHANGE THE ICE MACHINE. IN THIS COMPLAINT IT ALREADY THIS EXPOSING THAT ASKED A COOLER CHANGE WHICH NEVER OCCURRED, THE CUSTOMER MUST UNDERSTAND THAT THE GUARANTEE THAT WE OFFER IS ONLY FOR 90 DAYS AND THAT THESE ARE USED PRODUCTS, WE OFFER 90 DAYS WARRANTY AND ONLY BECAUSE THE CLIENT REQUIRES A YEAR AFTER MAKE YOU A CHANGE. WHEN YOU BUY A USED PRODUCT AND OFFER YOU 90 DAYS WARRANTY ONLY AND ACCEPTS THE PURCHASE THIS ACCEPTING THAT THE WARRANTY CAN BE IS ONLY BY THAT TIME, UNFORTUNATELY THE CLIENT NAME IS DEMANDING RESPECT YOU A GUARANTEE ALREADY NOT THIS CURRENT. I'LL TAKE YOU TO THEIR ORDERS

619-454-5728

619-518-4695

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mr. [redacted] is not being honest in his response further causing aggravation in this situation. Which isn't a surprise to me since they have been non compliant and unprofessional regarding this matter, Otherwise, why would I filed a complaint, We purchased the refrigerator last year with a 90 day warranty. Before the 90 days were concluded we had our first issue with the refrigerator. The freezer leaked water to the bottom of the freezer and then leaked water onto our kitchen floor. And then the refrigerator stopped cooling sufficiently. My husband called the [redacted] company and talked to one of the owners. I got on the phone and told them that I wanted a different refrigerator because I felt as though this unit was going to continue to give us problems. The woman said that she would send her husband to see the fridge. Mr. [redacted] came to see the refrigerator and said that he would not exchange the refrigerator instead he would fix the unit but that we had to pay him for the part . Mr. [redacted] said that the part cost $80.00. My husband asked him if he could pay for it with a check and if he could get a receipt. Mr. [redacted] stated that if we paid him with a check and wanted a receipt that he would have to charge a significant extra amount of money. So we let him repair the refrigerator. A couple of months later we ran into the same problem with the refrigerator. I asked again if they could exchange the unit and that we would pay the difference for a higher price unit. They did not want to exchange and again sent Mr. [redacted] to "repair" the unit. Mr. [redacted]. Again he charged for parts. The problem occurred a third time at which time they sent a young man to repair the refrigerator. This time they did not charge for the repair. The fourth and final time that the refrigerator gave we called [redacted] and told them we wanted an exchange because we did not believe the unit was repairable. They refused. The woman kept on asking if we had the receipt. We could not find the receipts but we knew she had the invoice because she had told us when we purchased the refrigerator. We went back and forth for about 15 minutes. We gave up trying to reach a compromise. We wanted nothing further to do with this company, due to their lack of professionalism, courtesy or concerns for our losses or troubles with their appliance, We have have come to find out through Yelp and other review sights that we are not alone with this situation.

Please see attached similar testimonials.

Regards,