Alcatel OneTouch

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved In regards to the above com I'd, the company has contacted me and the problem is resolved now.Thank you and Revdex.comRegards, [redacted]

To Whom It May Concern: Refund policy is with [redacted] during the days return period of returnAlcatel does provide a year limited warranty policy on this particular product but not a refundCustomer can contact our customer service at 855-368-for help with troubleshooting or warranty processOr customer can process warranty via online at: http://www.alcatelonetouch.us/warrantyCustomer can also reach us via email support at [email protected] for additional questionBest regards, [redacted] ALCATEL SUPPORT

The worse of the worse I bought a cellphone months ago and the phone already end up dead after months of purchaseI contact the company with no resultsThose people, this company are con artistsDo not buy anything from themI made a complaint to get my money back

Again, we do not provide a refund, unless it is a transaction directly with Alcatel e-commerce purchaseThe buyer has to take this complaint with the original retailer in which the phone was purchased fromWe can help with the repair of the phone under manufacturer warranty policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI am no longer using the phone so there is no reason for me to spend money shipping phones out to get repaired because that would be a waste of even more money. I just won't recommend that phone to anyone in the future
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am not satisfied by this answer, because the cellphone died months after I bought it, so *** cannot refund the moneyI was for days with no phone, I have to buy new phone because Alcatel didnot answer meI do not need another phone because I have to buy oneI want my refundThey know their cellphone is defective and they still sale defective phoneThey have a terrible customer service and they do not care about their customers, what they care is about moneyI want to go on arbitration to get my $backI am going to do everything I can to get my $backThank you. *** **

We have spoken to the customer (Ms *** ***) and her issue was with data setting within her phone We asked her to visit her wireless provider which she has done and this corrected the issue *** if she needs future assistance can contact us for full support

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are sorry about not able to provide the unlock codeMost of the time an unlock code is availableHowever, for certain Metro PCS device, it may be necessary that a “Device Unlock” app performs the SIM unlock featureTherefore, there is no unlock code availableSince the device is replaced, it
is necessary that the serial number of the device (IMEI) be placed into the Metro PCS system for the “Device Unlock” app to perform correctlyWe will try to contact the customer to verify the serial number and process the IMEI with Metro PCS to comply with the app

To Whom It May Concern:Refund policy is with [redacted] during the 14 days return period of return. Alcatel does provide a 1 year limited warranty policy on this particular product but not a refund. Customer can contact our customer service at 855-368-0829 for help with troubleshooting or warranty...

process. Or customer can process warranty via online at: http://www.alcatelonetouch.us/warranty. Customer can also reach us via email support at [email protected] for additional question.Best regards,[redacted]ALCATEL SUPPORT.

To Whom It May Concern:
Refund policy is with [redacted] during the 14 days return period of return. Alcatel does provide a 1 year limited warranty policy on this particular product but not a refund. Customer can contact our customer service at 855-368-0829 for help with troubleshooting or...

warranty process. Or customer can process warranty via online at: http://www.alcatelonetouch.us/warranty. Customer can also reach us via email support at [email protected] for additional question.
Best regards,
[redacted]
ALCATEL SUPPORT.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
In regards to the above com I'd, the company has contacted me and the problem is resolved now.Thank you and Revdex.com. Regards,
[redacted]

Thank you for details. In regards to manufacturer warranty for [redacted], we do have self-service repair portal and warranty information at: https://alcatelonetouch.us/warranty/ for the phone that he purchased. He can also contact Alcatel support via phone...

at 1-855-368-0829 for assistance. Since he has already reached out to us once, we will contact him again to clarify the situation and assist him with his warranty repair of the phone. The retailer or service provider Metro PCS has their own service to support the customer as well. The return or replacement policy belongs to the point of sale. These are the options that the Mr. [redacted] can select. In regards to the service provided, we are not in this business, so the customer should contact the service provider. Best regards,[redacted]Alcatel Customer Service

The worse of the worse.

I bought a cellphone 4 months ago and the phone already end up dead after 4 months of purchase. I contact the company with no results. Those people, this company are con artists. Do not buy anything from them. I made a complaint to get my money back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisfied by this answer, because the cellphone died 4 months after I bought it, so [redacted] cannot refund the money. I was for 10 days with no phone, I have to buy  new phone because Alcatel didnot answer me. I do not need another phone because I have to buy one. I want my refund. They know their cellphone is defective and they still sale defective phone. They have a terrible customer service and they do not care about their customers, what they care is about money. I want to go on arbitration to get my $99 back. I am going to do everything I can to get my $99 back. Thank you. 
[redacted]