Alco Drywall Ltd

On October of 2014, the home owner did purchase and install travertine on their kitchen floorWhen we learned about the customer complaint, I spoke to Pagano Tile about the installation processHis secretary confirmed that the tile was not installed properlyWhen travertine is installed,
there are minor holes on the back of the tileSo when you do go install the product, the tile must be "back buttered" with thin-set before placing on the floor which already has thin-set on itHis secretary did confirm that the tile was not back butteredThis is what caused a few areas with minor holesThose air pockets essentially poppedI have been trying to come to a resolution with Pagano Tile but Joe refuses to call the Tile Shop, only his secretaryI offered the home owner replacement tile but Joe Pagano would have to cover the labor even though The Tile Shop was not responsible for the poor installationOne month ago, the home owner filed a American Express dispute which they did not winEven American Express realized, we The Tile Shop " did nothing wrongOur offer still stands to replace tiles even though they were not defective