Alco Products Company, Inc Reviews (2)
Made a paypal payment from wrong account. I paid the amount that was over drafted and was told on the phone they would waive the fee. They did not even after I paid them. I called and asked about it and they hung up on me. I live in Florida or I would go yell at them. I have been a member for 40 years. This is terrible service. I will NEVER use them again.
Do Not do business with this bank! We have been using Tennessee Valley for almost 3 years now, and have never had an issue until now. My husband and I have our account set up to pull from our savings if we are going to overdraft. I looked on our account today and noticed they had pulled from our savings 3 times when I knew the money was in there to cover our bills, and they had charged us a $5.00 check fee those 3 times. I went into my local branch to talk with someone and explained everything to them. Well she gets an attitude and said well obviously you didn't have the money in there to cover everything so I said well the bank was giving me a false reading then on my account, and she tried putting the blame back on me. I also explained to her the way our account was set up that it pulls from the savings and we have never had the $5.00 check fee charged to us, and she was basically real rude and said it was policy, and maybe I wasn't paying attention to it when trust me, I pay attention to where our money goes, I'm not stupid. She was not helpful at all, and would not refund the $15.00 in check fees, and made it seem like I was the stupid one. I wish I had gotten her name. So I will only set foot inside a Tennessee Valley once more, and that will be next week and I closed our account and switch to another bank. I have also had a family member that ended up having the same problem I have, and she switched to a different bank also.