Initial Business Response /* (1000, 8, 2015/10/27) */
Contact Name and Title: Kevin *** Store Mgr
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@s-vt.com
from the business
I apologize for the incident of not receiving a product that was purchased from our storeEvery customer should
expect to receive all purchases in good condition and within the sell buy dateThere is no excuse for us to allow a customer to leave without all purchasesWhen the incident was brought to our attention we are to correct the errorAll our associates are empowered to make it right for our customers; we regret the lack of follow through allowing our customer to leave without a purchased item after it was brought to our attention
Strack and Van Til is committed to our customers, we will always make it right
OFFER:
I will be happy to replace the item (Estancia)for the customer on the next visitStop by the service counter and inform the associate of the issue and the product will be replaced
Initial Consumer Rebuttal /* (2000, 10, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As a former retail worker, I do recognize the importance of integrity within a businessI do hope the employees involved have been appropriately reviewedI would only wish to put this incident behind me and be able to continue purchasing goods from here, with peace of mindThank you for your consideration
Initial Business Response /* (1000, 8, 2015/10/27) */
Contact Name and Title: Kevin *** Store Mgr
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@s-vt.com
from the business
I apologize for the incident of not receiving a product that was purchased from our storeEvery customer should
expect to receive all purchases in good condition and within the sell buy dateThere is no excuse for us to allow a customer to leave without all purchasesWhen the incident was brought to our attention we are to correct the errorAll our associates are empowered to make it right for our customers; we regret the lack of follow through allowing our customer to leave without a purchased item after it was brought to our attention
Strack and Van Til is committed to our customers, we will always make it right
OFFER:
I will be happy to replace the item (Estancia)for the customer on the next visitStop by the service counter and inform the associate of the issue and the product will be replaced
Initial Consumer Rebuttal /* (2000, 10, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As a former retail worker, I do recognize the importance of integrity within a businessI do hope the employees involved have been appropriately reviewedI would only wish to put this incident behind me and be able to continue purchasing goods from here, with peace of mindThank you for your consideration