Alden Park Bar & Grill

Information that [redacted] (***) [redacted] mentions is partially correct and this response will explain The complaintent has in fact been in contact with our event manager, [redacted] (see attached email) as well as on at least one phone call since she sent her initial complaint.My Manager on duty and the wait staff scheduled for the event reported that they received nothing but compliments from the bride to be as well as the mother of the bride regarding how everything went so well during the event In fact I believe the complaintent was the only one d***tisfied based on our post event comments and remarks from all the guests leaving the facilityIt was only days after the event that we received an email from the complaintent about her concerns (see email attachment) It was then that I asked my event coordinator to reach out to Miss [redacted] and discuss remuneration for the desserts that were sent out in error, and consumed I may add We take full responsibility for giving them and charging them for something they never ordered Miss [redacted] has not yet responded to how she was looking for that credit to be paid (credit card refund, check, cash, gift card, etc.) The response email from my event manager clearly asks this.Regarding Miss ***'s request for full remuneration on the sangria is not possible There was a batch of sangria made for the event and as the emails state educating Miss [redacted] on MA liquor laws as well as proper food/beverage handling, a punch bowl could not be put out for self service Servers were taking orders an servicing guests for the entire event and after initial orders of it, guests were not asking for it There was enough sangria for more consumption, but our servers do not and did not "push" any particular drink Guests were aware of the sangria and did not order it after it was ordered extensively at the beginning of the eventIf guests would have ordered it, it was available to them to receive We did not try to stop or try to not have guest order it As far as the cost, $was paid and if Miss [redacted] would have paid for the non-batched order of sangria, it normally runs for $10/glass Based on the number of guests that she states had it, it appears that they received what they paid for As stated, more was available but it was not asked for I see no validity in the rquest for a refund on the sangria as it was consumed willfully and with enjoyment with no dissatisfaction for the service or product I see no reason for a refund My management team also discussed the other topic of table numbers prior to the event and took notes of that as the setup done to Miss ***'s direction despite her ordering of custom pieces for the tables I do not that she has dropped this point in the process of her complaint.I find it interesting that Miss [redacted] decided to file a complaint with the Revdex.com when we have been in contact and it was the complaintent that hasn't returned messages for remuneration I look forward to issuing her refund for the cost of the desserts, tax and gratuity on that $that was added for something she did not order, but inevitably enjoyed anyways

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I appreciate your response and looking into my complaintI provided feedback to [redacted] in hopes of resolving the problem without escalating itMy complaints are not arising because of guest comments because the only people who knew how things were supposed to go were myself, another bridesmaid, and ***Also, this feedback was provided days after the event because I had to take the time to write it out and did not have the time to do soIf ***, the event planner, was at the event that he helped plan and coordinate, then I would have given the feedback in-person, but he was not thereI responded to ***'s email acknowledging that the table confusion was my fault and asking him how I should get the refund (see attached for the entire email chain)I received no response so I called and left a message for [redacted] with someone at the restaurantStill nothingSo I then emailed [redacted] telling him I have not heard back and asking how I should proceedStill nothingSo I called the restaurant again and the woman gave me ***'s cell phoneI called and left a message and still did not get a call backSo the answer I need is what do I need to do to get the refund back on the card that I paid with? This event was almost two months ago...Secondly, The sangria's were not ordered by my guests, they were brought out and passed around to those who wanted itI would have expected guests to be offered an additional drink after completing their first drinkNo one (including myself) was offered a second drink, no one's ID was checked, and this was advertised EXTREMELY poorlyWhich [redacted] apologized forLastly, I have included other unanswered emailsThe communication throughout the process was very poor.I will consider my complaint resolved once the refund is processed Regards, [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I appreciate your response and looking into my complaint. I provided feedback to [redacted] in hopes of resolving the problem without escalating it. My complaints are not arising because of guest comments because the only people who knew how things were supposed to go were myself, another bridesmaid, and [redacted]. Also, this feedback was provided 3 days after the event because I had to take the time to write it out and did not have the time to do so. If [redacted], the event planner, was at the event that he helped plan and coordinate, then I would have given the feedback in-person, but he was not there. I responded to [redacted]'s email acknowledging that the table confusion was my fault and asking him how I should get the refund (see attached for the entire email chain). I received no response so I called and left a message for [redacted] with someone at the restaurant. Still nothing. So I then emailed [redacted] telling him I have not heard back and asking how I should proceed. Still nothing. So I called the restaurant again and the woman gave me [redacted]'s cell phone. I called and left a message and still did not get a call back. So the answer I need is what do I need to do to get the refund back on the card that I paid with? This event was almost two months ago...Secondly, The sangria's were not ordered by my guests, they were brought out and passed around to those who wanted it. I would have expected guests to be offered an additional drink after completing their first drink. No one (including myself) was offered a second drink, no one's ID was checked, and this was advertised EXTREMELY poorly. Which [redacted] apologized for. Lastly, I have included other unanswered emails. The communication throughout the process was very poor.I will consider my complaint resolved once the refund is processed.
Regards,
[redacted]

Information that [redacted] mentions is partially correct and this response will explain.  The complaintent has in fact been in contact with our event manager, [redacted] (see attached email) as well as on at least one phone call since she sent her initial complaint.My Manager on duty...

and the wait staff scheduled for the event reported that they received nothing but compliments from the bride to be as well as the mother of the bride regarding how everything went so well during the event.  In fact I believe the complaintent was the only one d[redacted]tisfied based on our post event comments and remarks from all the guests leaving the facility. It was only days after the event that we received an email from the complaintent about her concerns (see email attachment).  It was then that I asked my event coordinator to reach out to Miss [redacted] and discuss remuneration for the desserts that were sent out in error, and consumed I may add.  We take full responsibility for giving them and charging them for something they never ordered.  Miss [redacted] has not yet responded to how she was looking for that credit to be paid (credit card refund, check, cash, gift card, etc.)  The response email from my event manager clearly asks this.Regarding Miss [redacted]'s request for full remuneration on the sangria is not possible.  There was a batch of sangria made for the event and as the emails state educating Miss [redacted] on MA liquor laws as well as proper food/beverage handling, a punch bowl could not be put out for self service.  Servers were taking orders an servicing guests for the entire event and after initial orders of it, guests were not asking for it.  There was enough sangria for more consumption, but our servers do not and did not "push" any particular drink  Guests were aware of the sangria and did not order it after it was ordered extensively at the beginning of the event. If guests would have ordered it, it was available to them to receive.  We did not try to stop or try to not have guest order it.  As far as the cost, $180 was paid and if Miss [redacted] would have paid for the non-batched order of sangria,   it normally runs for $10/glass.  Based on the number of guests that she states had it, it appears that they received what they paid for.  As stated, more was available but it was not asked for.  I see no validity in the rquest for a refund on the sangria as it was consumed willfully and with enjoyment with no dissatisfaction for the service or product.  I see no reason for a refund.  My management team also discussed the other topic of table numbers prior to the event and took notes of that as the setup done to Miss [redacted]'s direction despite her ordering of custom pieces for the tables.  I do not that she has dropped this point in the process of her complaint.I find it interesting that Miss [redacted] decided to file a complaint with the Revdex.com when we have been in contact and it was the complaintent that hasn't returned messages for remuneration.  I look forward to issuing her refund for the cost of the desserts, tax and gratuity on that $90 that was added for something she did not order, but inevitably enjoyed anyways.