Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good Afternoon, I would like to start off by stating I am not a licensed mechanic. When I brought my vehicle to this company, I brought it in good faith that they would find the issue with my vehicle and fix what was wrong with it. In none of the conversations or printed material they have given me, had they stated anything about spark plugs, wires, or any engine issues for that matter. The first I heard about engine issues was after they had received the $2784 to rebuild my Transmission. Still to this day I am not completely sure on how to even read the bill they printed out (please see attached) because they charged me $595.40 for labor, 190.80 for my torque conv and another 1,790.40 for a transmission. If that is labor regarding the transmission, it should have been listed in the labor section, if not and they charged me for a separate transmission then that is another issue because they were supposed to be rebuilding mine. My problem with this whole situation is that when I took my vehicle to them, regardless of what I thought could have been the issue with it or not as a licensed mechanic and promoting their company as a transmission and engine repair shop, since my car had a condition that could have had multiple reasons for it, that should have been relayed to me as a customer before doing a pricey repair when the first diagnostic test was done, now to come to find out for the original issue that I was having is coming from a different source which will be another costly repair. If I was told in the beginning that I just needed a tune up and my spark plugs changed and that my engine was in need of repairs then I could have planned accordingly and got that issue taken care of first else where that would have not charged me the 6xx.xx that was quoted by them. I could have then came back and got my transmission fixed another time when I had the money. By not properly diagnosing my car the FIRST time I took it to them it left me with my transmission sitting in my trunk for months with no vehicle. Still to this day I have not received any proof or codes from them stating that my transmission was even broken because as previously stated there was not a check engine light on my car so they could not have ran a code on it from that. I am still awaiting proof not just word of mouth that my transmission actually needed the repair. At a customer stand point it appears they did a "fix" on my car (the transmission) and after they did the "fix" my car was still having the same issue and now they want to find something that is outside of my warranty to charge me for to fix the actual problem (a tune up) that could have been taken care of almost 6 months ago.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
Regards,
[redacted] My car DID have a radio when I dropped it of their. inclosed in the screen shot proving it. Just as I told you in our 3 recorded phone call, the pictures you have are from AFTER the radio was stolen! As I told you if you did not make this right I would be posting this foolishness all over social media and you tube. I gave you fare warning...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still waiting on the info for the extended warranty as far a pricing. I would like to get the extended warranty put in place and in writing.
Regards,
[redacted]
IN REFERENCE TO SAID COMPLAINT MISS [redacted] HAS HER VEHICLE BACK IN PROPER WORKING ORDER AND WE ARE EXTENDING HER WARRANTY AT HER REQUEST AS A COURTESY GESTURE IN KEEPING OUR GOAL OF THE ONLY THE BEST IN CUSTOMER SATISFACTION.THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MOST IMPORTANT OF...
MATTERS Mark W[redacted] GM Edwards Transmissions and Engines
I reject the response from Clearwater Pools. First, Clearwater's only response was to my grandson [redacted], which was when Clearwater returned a call to him after he called them to ask for their Insurance number(more details in first Revdex.com response). Their insurance information was never voluntarily given. That was the only time Clearwater has called. I do not consider that several. Furthermore, I the owner was not there the entire time as Clearwater Pools states. Clearwater called to state they were coming at 8:30am. They actually came at 8:00am and were let in by my grandson. Please see attached employer letter that confirms that I was working. I arrived at my home at 9:30, an hour and half after Clearwater arrived. Please read my previous Revdex.com response which addresses when and how Clearwater was made aware that I could not be there at 8:30am and how they agreed to have my grandson let them in. Lastly, again I attached the estimate from the work they were there to do. In Clearwater's last Revdex.com response they state they were there to clean the pool and remove the heater. It seems Clearwater can not read their own estimate. In the estimate it states they were assessing(doesn't even mention cleaning) and lists several other items line by line and please read Special Comments. The estimate called for 10 hours to complete work, I was charged 4 hours only after the pool cracked and Clearwater packed up and left. As for me never saying anything about them draining the pool, it was the first thing I addressed when I got home and the pool was already being drained. I also called my daughter after I addressed them about draining the pool and she called the water company and came over. Again, all this was addressed in my first Revdex.com response.
Revdex.com,We have answered this homeowner several times. The homeowner was aware that we were hired to clean the pool and remove the heater.No we did not put in the contract that we were draining the pool. We were hired on an hourly basis. Homeowner was present when we were draining the pool and said nothing. We gave the homeowner our insurance company agents number.TeresaClear Water Pools
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good Afternoon, I would like to start off by stating I am not a licensed mechanic. When I brought my vehicle to this company, I brought it in good faith that they would find the issue with my vehicle and fix what was wrong with it. In none of the conversations or printed material they have given me, had they stated anything about spark plugs, wires, or any engine issues for that matter. The first I heard about engine issues was after they had received the $2784 to rebuild my Transmission. Still to this day I am not completely sure on how to even read the bill they printed out (please see attached) because they charged me $595.40 for labor, 190.80 for my torque conv and another 1,790.40 for a transmission. If that is labor regarding the transmission, it should have been listed in the labor section, if not and they charged me for a separate transmission then that is another issue because they were supposed to be rebuilding mine. My problem with this whole situation is that when I took my vehicle to them, regardless of what I thought could have been the issue with it or not as a licensed mechanic and promoting their company as a transmission and engine repair shop, since my car had a condition that could have had multiple reasons for it, that should have been relayed to me as a customer before doing a pricey repair when the first diagnostic test was done, now to come to find out for the original issue that I was having is coming from a different source which will be another costly repair. If I was told in the beginning that I just needed a tune up and my spark plugs changed and that my engine was in need of repairs then I could have planned accordingly and got that issue taken care of first else where that would have not charged me the 6xx.xx that was quoted by them. I could have then came back and got my transmission fixed another time when I had the money. By not properly diagnosing my car the FIRST time I took it to them it left me with my transmission sitting in my trunk for months with no vehicle. Still to this day I have not received any proof or codes from them stating that my transmission was even broken because as previously stated there was not a check engine light on my car so they could not have ran a code on it from that. I am still awaiting proof not just word of mouth that my transmission actually needed the repair. At a customer stand point it appears they did a "fix" on my car (the transmission) and after they did the "fix" my car was still having the same issue and now they want to find something that is outside of my warranty to charge me for to fix the actual problem (a tune up) that could have been taken care of almost 6 months ago.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
Regards,
[redacted] My car DID have a radio when I dropped it of their. inclosed in the screen shot proving it. Just as I told you in our 3 recorded phone call, the pictures you have are from AFTER the radio was stolen! As I told you if you did not make this right I would be posting this foolishness all over social media and you tube. I gave you fare warning...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still waiting on the info for the extended warranty as far a pricing. I would like to get the extended warranty put in place and in writing.
Regards,
[redacted]
IN REFERENCE TO SAID COMPLAINT MISS [redacted] HAS HER VEHICLE BACK IN PROPER WORKING ORDER AND WE ARE EXTENDING HER WARRANTY AT HER REQUEST AS A COURTESY GESTURE IN KEEPING OUR GOAL OF THE ONLY THE BEST IN CUSTOMER SATISFACTION.THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MOST IMPORTANT OF...
MATTERS Mark W[redacted] GM Edwards Transmissions and Engines
I reject the response from Clearwater Pools. First, Clearwater's only response was to my grandson [redacted], which was when Clearwater returned a call to him after he called them to ask for their Insurance number(more details in first Revdex.com response). Their insurance information was never voluntarily given. That was the only time Clearwater has called. I do not consider that several. Furthermore, I the owner was not there the entire time as Clearwater Pools states. Clearwater called to state they were coming at 8:30am. They actually came at 8:00am and were let in by my grandson. Please see attached employer letter that confirms that I was working. I arrived at my home at 9:30, an hour and half after Clearwater arrived. Please read my previous Revdex.com response which addresses when and how Clearwater was made aware that I could not be there at 8:30am and how they agreed to have my grandson let them in. Lastly, again I attached the estimate from the work they were there to do. In Clearwater's last Revdex.com response they state they were there to clean the pool and remove the heater. It seems Clearwater can not read their own estimate. In the estimate it states they were assessing(doesn't even mention cleaning) and lists several other items line by line and please read Special Comments. The estimate called for 10 hours to complete work, I was charged 4 hours only after the pool cracked and Clearwater packed up and left. As for me never saying anything about them draining the pool, it was the first thing I addressed when I got home and the pool was already being drained. I also called my daughter after I addressed them about draining the pool and she called the water company and came over. Again, all this was addressed in my first Revdex.com response.
Revdex.com,We have answered this homeowner several times. The homeowner was aware that we were hired to clean the pool and remove the heater.No we did not put in the contract that we were draining the pool. We were hired on an hourly basis. Homeowner was present when we were draining the pool and said nothing. We gave the homeowner our insurance company agents number.TeresaClear Water Pools