Alderwood Court Senior Living Facility

Filled out paperwork with my dad on September 17th 2019 and put a deposit down and also an application fee for a unit. We were told the process could take 6-8 weeks, but is usually completed in 3-4 weeks to approve the paperwork and proceed to the lease agreement. It's been over 4 months now, and I've left phone message after phone message that have gone unreturned. I have occasionally gone in to talk with the manager Tracy, and all she ever has to say is she doesn't get my messages and she doesn't know what is going on with the paperwork. She gives me times to call her back for an update, which I do, but nobody answers and no return phone calls. Last time I spoke with Tracy, she suggested emailing her for any questions I had, so I did. I started sending emails in-between phone messages but still no response and no update on the paperwork process.
I feel like my dad and I are just getting the run around here, as nobody seems to really care and nobody gets back to us.
My Dad and I have been more than patient waiting for *** to complete this process or at least keep us in the loop as to the status of the paperwork, but I feel the time has come to get assistance from the Revdex.com whom they cannot ignore!
Thank you!