Aldi

ALDI Customer Service has contacted and spoken directly to the customer pertaining to case number ALDI apologized to the customer for the inconvenience and informed him that this documentation would be sent to our buying department for future purchasing quantitiesALDI will also be sending the customer a gift certificate in the amount of $If the customer has any further questions, it is requested that he contact ALDI Customer Service at [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/10/14) */ ALDI Customer Service has confirmed, with the highest level of store manangement, that the customer has been contacted and will return to the store to receive the $she is owedThe customer was pleased with our handling of the concern

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ An ALDI representative spoke with the consumer on June 24, and informed him which locations had productIn addition, a gift certificate was offered for the inconvenienceConsumer stated he was satisfied with how the complaint was handled Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/07) */

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ This customer was contacted by our highest level of management and advised via voicemail to return to the store for a refund of the double charged amountWe have confirmed, with management, that the customer did receive her refund on October 9, at her local ALDI store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11078972, and find that this resolution is satisfactory to me Sincerely, Tomislav [redacted]

An ALDI Customer Service Specialist has been in contact with the customer and has offered to contact our supplier on her behalfOur supplier has since responded that they have also been in contact with the customer and will be issuing her a refund for the purchase price of the steam mopThe customer was satisfied with this resolution and we consider this matter to be closed

An ALDI Customer Service Specialist has been in contact with the customer regarding his concernThe customer was educated on our Special Buy program and how this may impact the availability of itemsWe also informed the customer of our advertising disclaimer which does state:(products are) "Available while quantities last"It also states: "Items may not be available in all stores." We regret that the products in question were not available during the customer's most recent shopping trip and we will ensure that the customer's feedback is reviewed by the appropriate teams to ensure a more positive shopping trip in the future

ALDI Customer Service has read and reviewed the customers concernThe concern was forwarded to the District Manager that oversees the specific store location for further review and handlingThe customer was called and informed that majority of the time, the store location can accommodate the customers bulk purchase request but that the store does reserve the right to limit quantities to ensure we have enough inventory for all of our customersIf the customer would like to speak further in regards to this, we ask that he contact ALDI Customer Service at ( [redacted] and reference case number [redacted]

ALDI Customer Service has read and reviewed the rejected response from the customerThe District Manager has attempted to contact the customer directly to speak with him further in regards to his concerns and to attempt to accommodate him in future purchasesWe are requesting that the customer return the District Manager’s phone call to discuss furtherIf the customer has any other questions or concerns, we ask that he contact the ALDI Customer Service Department at ( [redacted]

Complaint: [redacted] I am rejecting this response because:If you are going to limit quantities on certain items please clearly display that next to the item so your customers aren't humiliated in the check out line! You guys called me and basically told me that even though I've been buying the same amount of bread since April of that this time around something changed? It doesn't make sense I understand you'd like to have enough supply for the rest of your customers and that's why that particular store I complained about was notified the quantities I'd be purchasing as well as the days I'd be picking up the orderYou cannot humiliate your customers in a check out line instead of properly training your managers to do proper inventoryI will be filing a complaint with consumerreports.org and leaving negative reviews anywhere I can see AldiYour previous message of assisting me with bulk orders is bull because that's what you guys have been doing since what will be difference between then and now? How can I be confident shopping at your stores without having to be worried about feeling humiliated? Sincerely, [redacted] ***

An ALDI Customer Service Specialist has been in contact with the customer to discuss his concernAll feedback has been documented and forwarded to the District Manager, which is the highest level of management that oversees the storeWe apologize for the customer's negative experience and we are confident that our District Manager will address the concern at the store level

ALDI Customer Service has informed the customer of our policies and procedures. ALDI would be more than willing to still accommodate the customers bulk purchase orders, however the store does have the right to limit quantities when needed. If the customer would like to speak further in regards to this, we ask that he contact ALDI Customer Service at [redacted] .

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

ALDI Customer Service has read and reviewed the customer's concernWe have attempted to contact the customer via email and phone to speak with the customer in regards to his concernsIf the customer wishes to speak with us further we ask that he contact the ALDI Customer Service Department at ( [redacted] and reference case number [redacted]

A District Manager from ALDI has been in contact with the customer about this concernThe customer was very pleased with the timeliness in which ALDI responded and is excited to see the improvements that are being implemented at the store

Complaint: Need to know the results of what the I am rejecting this response because: Need to know what the foreign material is, that we found in bag with pretzels Sincerely, Linda [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Review: Purchased "double Glider" model #[redacted] on May 2, 2025 took 3 evenings to assemble...at the next to last step when placing the back onto the arm piece discovered the back was bent and was unable to connect the screw item "P". The booklet of instructions requests a phone call if a problem or parts are missing. I made the first call to [redacted] and was told by "[redacted]" they would ship our the part and I would receive it no later than Monday, May 11, 2015." That did not happen, I followed up with several phone calls (13 times ~ I have dates and times) beginning May 13th. I spoke [redacted], Justin Reynolds and a woman (no name). I have visited Aldi's twice speaking to managers....both time with a promise to "get beck to me by 1:00pm the following day." NO return phone calls ~ NO solutions ~ NO customer service ~ NOT a good way to begin in Richmond. The most discouraging comment was when I was told: "when we ship it our it will get to your door." Upon asking when that would be I was told "when it gets there." I am at a loss now At 9:00am today I spoke again to [redacted] with a promise he "would get back to me in an hour." Another lie....another disappointment...please advise me as to what I can do. If you have additional questions or need additional information please do not hesitate to contact meDesired Settlement: I would like Aldi to either replace the parts or accept a return without me taking the many parts I have already assembled.