Aldine Auto Service

I am writing you in response to the issue regarding ***-***, ***Ms***- Nazzareto had called our office to schedule an appointment for a routine cleaningWhen we received this call, she was asked to give her insurance information, at that time she stated she had *** and gave her
insurance numberAt no time did she ask or state that she carried HMO insurance for her dental coverageOn June 8, 2016, as a courtesy to all patients, we went online to verify if she was eligible for treatmentPer *** online she was eligible for cleaningsWhich I then copied and pasted her eligibility information on her appointment logIn reviewing *** online eligibility, it doesn't state if she has an HMO plan or PPO plan.Ms***-*** came in for her scheduled appointment on June 10, 2016.When she checked in she presented us with her *** card as opposed to her *** card, which would have clearly stated that she carried HMO insurance, not PPO insuranceOnce she had completed her routine cleaning she requested an estimate for the work that she needed to completeAt that time I called *** to verify what her percentage of coverage would be for the necessary treatmentThe agent at *** stated that patient had an HMO plan and would have to pay for all treatment out of pocket if she chose to continue to do treatment in our officeWhen I told the Ms***-*** what was said she became increasingly aggravated and started to raise her voiceShe demanded to know why her eligibility wasn't checked prior to her appointment, which I notified her that it had been and she was eligible per *** online, and that she had not notified us that she had an HMO planShe continued to become louder and harder to speak toMs***- *** stated, "to bill her" and she would pay for the treatment completed for that appointmentAt that time she proceeded to head towards the door loudly stating that she had been mistreated by our office and that we didn't do our jobsOnce she reached the door she turned around and asked how much the visit costed, because she was upset and continued to raise her voice, I quickly wrote down the amount on a post-itShe never asked for an invoice of services renderedBecause she was causing a scene in the front office, while we had patients in our office, I was trying to expedite her exit, as not disturb or upset any of our other patients.If Ms***-*** had given us the full information in regards to her insurance, we would have let her know when she was making her appointment that we are not an HMO provider and to call her insurance company for a list of providers .Or had she provided us with the proper insurance card we would have canceled her appointment or notified her it would be an out of pocket expenseAs an office we check eligibility for the patients as courtesy to them.in closing, our office staff did their due diligence for Ms***-***, to the best of their ability, per the information that she provided to us over the phone

Actually Mr*** contacted me by phone about another vehicle for repair, but then went on to explain that he also had a *** truck that had been to four other shops and that no one was able to fix itSo he said to me that he would like to have the *** truck fixed first and then I could
repair the other vehI agreed and discussed the *** in detail with Mr***, He said the other "shops" had replaced many different sensors and parts and still could not fix the problem of dying out and rough running and turning off at idleit would not idle more than a minute or twoI explained to him in length that it would take alot of time because I would be working behind other people and have to check everything that had been done previously to be sure the work was done correctly and that the parts that were replaced were indeed good parts. He said no problem take your time, I am working out of town and don't need the truckAs a professional and years of experience with this type problem (not my first rodeo working behind others) I discussed cost to Mr*** and told him it would be a costly repair to check all the previous work and then cost to fix the problemAs I normally do when I feel a customer may not know exactly what they are getting into I asked Mr*** for a limit on his budget so that if I got to that point I could call and discuss it with himhis response was " no, no there is no limit, I just want my truck fixed"I said are you sure, he said yesIn summary the problem was fixed and extensive road testing was done before informing the customer that his truck was ready and the repair billWhen informed that the truck was ready and given the bill Mr*** didn't even discuss the truck, only the bill and expressed his anger and complaint that that was too muchWhen reminded that he said "no limit on t budget" he then said "yeah, but I meant only if it was $or $600" and I said that is not what you said and exactly the reason I asked for a limit on the budget to repair the truckHe then asked to send someone to test drive the truck with me to see that it was fixed and sent his brother, We drove the truck and I asked his brother if he would be paying and taking the truckHe said noBy text messaging and phone call I informed (not threatened) Mr*** that the truck was ready and that if he did't want to pay or couldn't pay that he could be facing a mechanics lien against the truck and storage fee's if not picked up within days of completed repairThis infois on the work orders and posted at the busunessMr*** involved an attorney then sent his wife to test drive the vehicle under the attorneys advice as she told meI refused her the test drive with the reason being that they had involved an attorney and until I could consult my attorney for my legal rights that I could do nothing with the truck unless they paid the billAfter getting threatening phone calls from their "attorney" and informing him that I had no business with him they Mrs *** called me saying that she just wanted to pay the bill and pick up the truckOnce at my shop she refused to sign the receipt and only wanted to leave the money and take the truckI informed her that would leave me open for liabilities and that she needed to signShe refused, I need to leave as the shop was not open that Saturday I asked her leave as I was not there to argueShe and her daughter blocked my vehicle in my own property with two cars and detained meI called the cops, she called the copsin the end the officer told her to sign if she wanted the truck and she did and now thisThe wires hanging at the bumper are from fog lights that Mr*** asked me to check which I did and told him the problem was the lights themselves, he said " don't do no more leave it like that ill take it back where I bought the bumperthe wires under the dash were already shorted, burnt and go connected to shorted fog lights, the switch that attached to the wires I took off and left in the cup holderthe ignition switch pigtail "connector" that I replace in the wire harness was aslo left in the cup holder so the customer could see the real parts that were actually replaced, and I left the "new" distributor andany other replace parts on the passenger floorboard for the customerThe veh.old computer was turned in for coreThe truck was repaired right and operating correctlyif you compare the mileage when the truck left and the mileage on the repair order you can see that it was driven extensivelyThe paint chip is a poorly executed job in which bondo was laid heavily over plastic which it cannot bond tothe area in question was the windshield cowl and that area was already cracked it was a matter of time before it flaked off as the rest of it is going to doI have no response on the grille as I don't know what they are talking aboutThe seats were not damaged by me, they have wear and cracks of old imitation leatherI remember not being able to work on the truck a few days because of its age the door lock rods had fallen off from both doors when we locked it up, not that we left the keys in it, the key simply would not unlock the doorwhen I got a hold of Mr*** he said it happened before and if I could go ahead and fix both doors so the key would workI have pictures, text messages, and all phone calls to my business number are recorded so if push come to shove I can prove all I have proclaimed to be trueA research of my professional record speaks for itself

There will be no refund. This is simply a case of a sore customer who cannot own up to his own actions. It is unfortunate that Mr. [redacted] could not handle things in a "normal" fashion and he and his wife have been ill advised by a third rate attorney that has failed them in this matter. Now most adults and attorneys know that in the "normal" course of business you pay for goods and services requested and if there is a problem you simply return to the source and discuss the matter to make resolution. In this case the only matter was the fair charge for the goods and services that were performed. All the repairs made to the veh. and the cost are clearly stated on the receipt. The charges are fair and explanation was given in detail before, during and after repairs were completed. This matter only got sideways when it came time to pay. Now over the course of 5 business weeks he only messaged me 4 times before the truck was picked up. Enough said.

I am writing you in response to the issue regarding [redacted], [redacted]. Ms. [redacted]- Nazzareto had called our office to schedule an appointment for a routine cleaning. When we received this call, she was asked to give her insurance information, at that time she stated she had [redacted] and gave her...

insurance number. At no time did she ask or state that she carried HMO insurance for her dental coverage. On June 8, 2016, as a courtesy to all patients, we went online to verify if she was eligible for treatment. Per [redacted] online she was eligible for cleanings. Which I then copied and pasted her eligibility information on her appointment log. In reviewing [redacted] online eligibility, it doesn't state if she has an HMO plan or PPO plan.Ms. [redacted] came in for her scheduled appointment on June 10, 2016.When she checked in she presented us with her [redacted] card as opposed to her [redacted] card, which would have clearly stated that she carried HMO insurance, not PPO insurance. Once she had completed her routine cleaning she requested an estimate for the work that she needed to complete. At that time I called [redacted] to verify what her percentage of coverage would be for the necessary treatment. The agent at [redacted] stated that patient had an HMO plan and would have to pay for all treatment out of pocket if she chose to continue to do treatment in our office. When I told the Ms. [redacted] what was said she became increasingly aggravated and started to raise her voice. She demanded to know why her eligibility wasn't checked prior to her appointment, which I notified her that it had been and she was eligible per [redacted] online, and that she had not notified us that she had an HMO plan. She continued to become louder and harder to speak to. Ms. [redacted]- [redacted] stated, "to bill her" and she would pay for the treatment completed for that appointment. At that time she proceeded to head towards the door loudly stating that she had been mistreated by our office and that we didn't do our jobs. Once she reached the door she turned around and asked how much the visit costed, because she was upset and continued to raise her voice, I quickly wrote down the amount on a post-it. She never asked for an invoice of services rendered. Because she was causing a scene in the front office, while we had patients in our office, I was trying to expedite her exit, as not disturb or upset any of our other patients.If Ms. [redacted] had given us the full information in regards to her insurance, we would have let her know when she was making her appointment that we are not an HMO provider and to call her insurance company for a list of providers .Or had she provided us with the proper insurance card we would have canceled her appointment or notified her it would be an out of pocket expense. As an office we check eligibility for the patients as courtesy to them.in closing, our office staff did their due diligence for Ms. [redacted], to the best of their ability, per the information that she provided to us over the phone.

No, I would never trust “Tony” again with my truck!! My truck is worse than what it went in to get repaired!!!!