Aldo Home Improvement

This complaint was previously submitted via Google My Business and we worked with the homeowner to resolve. Again, our apologies for the inconvenience and we appreciate your patience.

Mr. [redacted], As a policyholder your satisfaction is important to us. We are glad to hear that your dryer was repaired without incident. As for your air conditioner, with any home warranty items have to be “in proper, safe working order…at the start of coverage” for them to be covered. Our Terms...

& Conditions (please see attached) state, “ABC Home Services may rely upon documentation in the form of, but not limited to, home inspection reports and service records, to confirm the condition of the item at the start of coverage.” We have requested a copy of the full home inspection to confirm that the air conditioner qualifies for coverage but as of this date we have not received it. If you can provide a copy of a full home inspection we would be happy to review it and reconsider your repairs for coverage. Again, all items have to be free of defects and working correctly at the start of coverage (in this case the closing date) to qualify. Alternately, we can offer you a full refund of the fees paid by the seller if you feel that the product you purchased from our company is not what you had expected. Thank you.

Mr. [redacted],Within the laws governing the home warranty, which is a legal contractual agreement, the maximum we can off you at this point is the full amount paid for the policy.Thank you.

Thank you for the opportunity to reply to this inquiry.   Our Claims Supervisor and Director of Sales reviewed the inquiry and our records show that the customer’s concerns have been addressed and a check request was processed as a result of the claim interaction. The claim was entered on...

April 23rd and the check was mailed on April 26th, for the agreed upon amount of $600.00.   You can reach out to our warranty department for more information by calling ###-###-#### and ask to speak with Julie, directly.

Good Morning,ABC worked with Mrs. B[redacted] to resolve her concerns.  Mrs. B[redacted] is satisfied with the outcome.Thank you,

We are sorry to hear that Ms. [redacted] is not
pleased with her coverage under our home warranty. We do not dispute any of the
facts Ms. [redacted] provides in her commentary.
As with any sort of promise of coverage, a home
warranty has a limited scope. That scope is detailed in our Terms &...

Conditions and restricted to items that fail
during the policy period. Our Terms & Conditions (see attached) state “Only
a failure of systems occurring after the start of the coverage period, due to
normal wear and tear, will be covered, except as provided below, regardless of
when the failure occurred or whether it was disclosed to or discovered by the
policyholder.” As Ms. [redacted] stated, it is not only clear and acknowledged by
her that the failure occurred before the policy period but it was also known by
the party who used the baking sheet to catch the water in lieu of repair. We do
not dispute that Ms. [redacted] was unaware of the leak but the existence of the
leak was known by the party that attempted the remedy and not disclosed to the
policyholder.
As we suggested, Ms. [redacted] should contact
legal counsel as soon as possible to discuss an appropriate remedy. We would be
happy to cooperate fully with counsel by providing any support information,
documents, contractor reports and photos in our possession.
While we are quite proud of the extent of our
coverage, we stand behind our statement that the issue in question is well
beyond the scope of home warranty products.
Given that Ms. [redacted] is not satisfied with
what a home warranty is able to provide, we are happy to offer a full refund of
the $549 paid by the seller for the coverage at closing.